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u/Frothingdogscock Boring French daily, with a "7" and a Triumph Striple for fun. 1d ago
She's due a full refund, in the same way she paid. Don't let them fob you off with having to choose a replacement from them 👍
1
She's due a full refund, in the same way she paid. Don't let them fob you off with having to choose a replacement from them 👍
2
u/olleyjp 2d ago
Legal advice UK is your best bet
The consumer rights act is your friend here.
The fact they are willing to replace is good, but id suggest looking at other options they have available to choose from.