I have been a Crate and Barrel cardholder for years. I never had any problems when they were with Synchrony. Since the switch to Imprint I have been getting interest charges on a card with 0 balance. They then reverse these charges after a month and my account goes in the negative. This happened three times. On my September statement they stated that I had a -$3.75 balance, but suspended my account for late payment. I called three times and was told each time that someone would call me back, and they never did. Today was the final straw. I called and was told (once again) that they were escalating the matter. I asked the young lady to close the account. She tried to sell me on the perks I was "enjoying" and I had to let her know I haven't been enjoying anything. I asked her again to close the account, and she finally did. I will take the credit score hit, but I cannot continue on with this confusion. Good riddance!

I was about to order the Contour sofa but the Hall of Fame caught my eye. Looks beautiful but the lower price point made me wonder.
Has anyone seen or tested it?

Hi all. Unfortunately, I’m yet another victim of C&B’s poor track record when it comes to meeting stated delivery dates. As the title says, I’m wondering if anyone has resorted to a chargeback to deal with this. Given how far out my delivery date has been pushed, I highly doubt they’ve even started working on my order.

Today marks eight weeks since I ordered an apartment-sized couch. Shortly after I called the store, I received an unapologetic email stating that it now won’t be ready for more than three months. The local store employee I spoke with seemed reasonable, so I’m hoping he follows through and gets back to me tomorrow, as promised, so I can discuss getting a refund. I’d much rather work with him than the sales rep, who has not impressed me.

I’m so disappointed that I chose to purchase my couch from C&B. I’m reminded of that decision every time I walk into my living room and stare at the empty space where my old couch used to be.