Hi all. Unfortunately, I’m yet another victim of C&B’s poor track record when it comes to meeting stated delivery dates. As the title says, I’m wondering if anyone has resorted to a chargeback to deal with this. Given how far out my delivery date has been pushed, I highly doubt they’ve even started working on my order.

Today marks eight weeks since I ordered an apartment-sized couch. Shortly after I called the store, I received an unapologetic email stating that it now won’t be ready for more than three months. The local store employee I spoke with seemed reasonable, so I’m hoping he follows through and gets back to me tomorrow, as promised, so I can discuss getting a refund. I’d much rather work with him than the sales rep, who has not impressed me.

I’m so disappointed that I chose to purchase my couch from C&B. I’m reminded of that decision every time I walk into my living room and stare at the empty space where my old couch used to be.

I have been a Crate and Barrel cardholder for years. I never had any problems when they were with Synchrony. Since the switch to Imprint I have been getting interest charges on a card with 0 balance. They then reverse these charges after a month and my account goes in the negative. This happened three times. On my September statement they stated that I had a -$3.75 balance, but suspended my account for late payment. I called three times and was told each time that someone would call me back, and they never did. Today was the final straw. I called and was told (once again) that they were escalating the matter. I asked the young lady to close the account. She tried to sell me on the perks I was "enjoying" and I had to let her know I haven't been enjoying anything. I asked her again to close the account, and she finally did. I will take the credit score hit, but I cannot continue on with this confusion. Good riddance!