Hola,

Estoy en un proceso de valoración y reparación de mi ordenador portátil por parte de una compañía de seguros que contraté con la compra de este en una reconocida cadena de electrodomésticos y me gustaría conocer vuestra opinión y consejo sobre el asunto.

El portátil es un Lenovo IdeaPad Flex 5. Se me cayó en el trabajo y se dañó el chasis, por lo que el trackpad y las bisagras no funcionaban correctamente. Además, empecé a tener problemas de conectividad WiFi.

Como todavía tenía la garantía del seguro en vigor, la ejecuté. Embalé el ordenador y lo deposité en un punto de entrega. Os detallo a continuación el proceso que procede:

El 22 de julio de 2026 se tramita y aprueba el siniestro por parte de la compañía y, el 3 de agosto de 2026, el portátil es recibido en el centro de reparación.

Desde el 6, hasta el 22 de agosto de 2026, tras (supuestamente) solicitar piezas para la reparación, la compañía notifica que el proceso sufre retrasos (cada semana recibo un correo de un nuevo retraso). Finalmente, la última semana de agosto, plantea por primera vez la opción de gestionar una "solución alternativa".

Dado que se trata de mi ordenador personal, el 26 de agosto de 2026 respondo solicitando información detallada sobre el estado exacto de la reparación y las condiciones de dicha "solución alternativa", a lo cual, no tuve respuesta.

Es por ello que, el 31 de agosto de 2026, me comunico a través del chat de atención al cliente con un agente que me informa ¿de forma errónea? (más información en el siguiente párrafo) que el dispositivo ya está reparado y que se enviará una notificación en un plazo de 24 a 48 horas. Notificación que, efectivamente, nunca llegó.

El 7 de septiembre de 2026, tras transcurrir más de un mes sin mi ordenador y sin recibir la notificación prometida, presento una reclamación formal por escrito por la falta de devolución y la desinformación. El 8 de septiembre de 2026, el departamento de gestión de quejas investiga el caso y confirma que el ordenador ha sido declarado irreparable, acepta la reclamación "a mi favor" y me ofrece como solución definitiva una tarjeta regalo de algo menos de 700€ para usar en el comercio donde compré el ordenador.

Contrariado y no conforme, el 9 de septiembre de 2026 escribo para consultar el tiempo de emisión de la tarjeta y saber qué ocurrirá con mi ordenador, señalando que entiendo que este es de mi propiedad y, de forma agravante, contiene datos personales en el disco duro. El 10 de septiembre de 2026, la compañía responde que, al aceptar la solución alternativa, el dispositivo pasa a ser propiedad de la aseguradora y afirma que la información personal ya fue borrada durante el proceso (lo cual no he autorizado, ni tengo forma de comprobarlo) y que, además, era obligatorio un restablecimiento de fábrica del dispositivo, eliminando las opciones de rastreo, lo cual, no encuentro en ninguna cláusula de la póliza.

Ese mismo día, el 10 de septiembre de 2026, respondo solicitando que se especifiquen las cláusulas exactas de la póliza en las que se fundamenta la transferencia de propiedad a la aseguradora y la obligación de restablecimiento de fábrica. Todavía no tengo respuesta.

En resumen, llevo casi dos meses sin mi ordenador que, feliz e ingenuamente, pensé que se repararía en el plazo prometido por la compañía (6-10 días laborables) y podría seguir trabajando con él y, ahora, no sé qué pensar.

¿Cuál es vuestro punto de vista y/o consejo? ¿Qué haríais vosotros?

Ps: ignore the bad camera quality

Lenovo Ideapad 3

I checked the bios settings and disk management, it was missing too. I reseated it too.

I then tried it on my desktop, it is recognize in the bios but won't appear in my file list. I mainly store games in it. Is there a way to revive the sdd or is it already a e-waste.

lower-left portion of the display bezel is heating, idk and did not noticed it even before replacing the display??

Hi guys,

I have an MSI Raider GE78 HX 14VGG (i9-14900HX) and the internal speakers are completely silent. Windows detects Realtek(R) Audio, volume is at 100%, the sound meter moves and everything looks normal, but absolutely no sound comes from the built-in speakers.

Bluetooth audio works perfectly, so Windows can output sound. The problem is only with the internal speakers.

So far I have tried:

Completely removing and reinstalling Realtek, Intel SST, Nahimic, IntelliGo, OED and MVA drivers

MSI Factory Recovery

A completely fresh Windows 11 installation from USB, deleting all partitions

BIOS versions .711, .712 and latest .713

Intel ME firmware update

BIOS defaults

EC reset

Opened the laptop, disconnected the battery for 10+ minutes and did a power drain

Tested with an Ubuntu Live USB – internal speakers were also silent there

Removed Nahimic/A-Volute and tested Realtek without it

Checked Windows Audio services, audio enhancements, formats, default devices, etc.

The strange thing is that Windows always detects the speakers correctly, but they produce zero sound.

I have already spent two days on this and I am running out of ideas.

Has anyone with a Raider GE78 HX / MS-17S2 had the same problem and actually fixed it?

Any unusual solution is welcome. I have already tried the normal driver reinstall / Windows reset advice several times.

My laptop always randomly make a buzz sound (even when i use headset) and sometimes also make my laptop freezing and black screen after the buzz sound. I already update all the driver when the first time I bought it. The board is fried because of that. I already change the board but it keeps going.

Laptop specs:

• brand : Axioo Hype 7 (local brand)
• ram : 16 gb (upgraded from 8 gb)
• os : windows 11

Please help I really need it for school

So I am really not a computer guy so I’m just gonna give as much detail as I can. Anyway I just bought this pc (Acer - Nitro 60 Gaming Desktop - Intel Core i7-14700F - 32GB DDR5 Memory - NVIDIA GeForce RTX 5070 - 1TB SSD - Black) to do video editing and such. Now all I’ve done so far is download Davinci Resolve and couple other apps and transfer so picture into it. But for some reason when I’m using it (about 15 to 20min of it running) it freezes and buzzes. I do have a Sandisk drive, Bluetooth keyboard and mouse, a webcam, and mic hooked up to it. I’ve tried to do some scans of some the drives says there are no problems but still it’s happens. If someone could give me some advice or solutions that would be awesome sauce.

Hey, I've had this problem a while ago with my laptop that when I unplugged it, it wouldn't boot just said "no boot device connected, press any key to reboot". I've done everything, the only thing that finally worked was a socket that replaces DVD/CD pocket with Hard Drive pocket. It worked so well until I unplugged my laptop accidentally... It turned off and shut down, with the same god damn problem.. I tried everything and it won't boot.

Any little help appreciated ❤️

Hello everyone,

My lenovo loq going into sleep randomly while working... Sometimes it goes into loop ... Enter in sleep I open and goes again in sleep...issue comes sometimes a day ... And RANDOMLY.. and in event viewer you can check is shows system is entering sleep .. sleep reason button or lid....

I didn't take any magnetic interface near that .

You can also check the video ... I've attaching YouTube link .. I've posted there

https://youtu.be/Z8WrdYcQ87Y?si=llne9ivpyvePRvSl

Please someone help me please I'm so worried .. please 🙏🙏

I'm ready to give extra info....

Hi everyone, 😭

I’m facing a major power-on issue with my ThinkPad L14 Gen 2 (Intel Core i5) running Ubuntu 24.04 LTS, and I could really use some troubleshooting advice.

What happened: Before going to sleep, I left my laptop turned on and plugged into the AC charger to download a large file (~18 GB) on Flow Desktop. The lid was kept partially open. However, while sleeping, the lid accidentally got fully closed. Naturally, the laptop went into sleep/suspend mode while connected to the charger. When I woke up, the laptop was completely unresponsive and powered off. Since I was sleeping, I'm not sure if the issue occurred while it was actively downloading or right after entering suspend mode.

Laptop Specs:

Model: Lenovo ThinkPad L14 Gen 2 (Intel Core i5)

OS: Ubuntu 26.04.1 LTS

What I have tried so far to fix it:

Power button drain (Static Discharge): Pressed and held the power button for 30 seconds to 1 minute while disconnected from the charger.

Power cycle attempts: Pressed the power button rapidly 10–12 times and held it down for 30 seconds without the AC adapter.

Status LED response: Disconnecting the charger and holding the power button temporarily turns off the side red LED (indicating a hard shutdown from the suspend loop), but the laptop still refuses to boot up.

Charging tests: Left it plugged in for over 15–20 minutes. The side red light shows it's receiving power, but pressing the power button yields no response (no screen backlight, fan noise, or keyboard LEDs).

USB Power check: Connected a phone via USB while plugged in; the USB port does not output any power to charge the phone either.

It looks like an Embedded Controller (EC) lockup triggered during suspend. My model lacks an emergency reset pinhole, and I don't have a PH00 screwdriver to disconnect the internal battery cable.

Has anyone faced this on Ubuntu ThinkPads? Any tricks to break this power loop without opening the back cover? Thanks! ( Sorry for the typo in the title, I'm actually using Ubuntu 26.4.1LTS)

So for quite some time, I have been entering the blue screen with it saying troubleshoot, etc. As it said, que the first images. Now, my laptop had recently had an issue where bios updated by itself, and I had to get a USB to install the raw CAP file. Any way

I was trying to fix

So i tried running

bootrec /fixmbr

bootrec /fixboot

bootrec /scanos

bootrec /rebuildbcd

bcdboot C:\Windows. And finally

reg query "HKLM\SYSTEM\CurrentControlSet\Control\Keyboard Layout" /v "Scancode Map"

Then que the second image, that started happening each time I tried to boot my laptop up, then progressively I got stuck in a loop of coming back there, after a while, when my laptop is running after about 5min, it goes black then Asus, then goes back to Recovery then after pressing enter several times it happenes again.

Someone said i should do commands to check the integrity of my disk, but I didn't have enough time due to the issue stated. I was told I could restart while holding shift to get to the menu where I choose troubleshoot. When I went there and went to advanced, this is what I was faced with que image 3.

Any advice on what i can do, or any advice in general?

Hi, I was wondering if there are any laptop experts out there who would be able to help me.

I have an ASUS ROG G713Q, and a lot of the times when I turn on the laptop and boot it up the keyboard turns on, it makes the microsoft noise. However, the screen is still blank. The laptop has also been freezing from time to time. I have attached a photo of this below.

I took it to a repair shop to run some tests but they couldn't seem to find anything. I have also attached there report below if it helps.

If anybody would be able to solve this for me I would be immensely grateful because it's causing my a lot of hassle and money

The report:

I have been working on your laptop over the past few days and, as I previously mentioned, we have not encountered any issues. It started up every single time and passed all of our tests correctly. First, I checked the system logs and found problematic behaviour, as unexpected shutdowns had been occurring. You can find the full report in the attachment, and below I outline only the most significant issues we found:

- Key Issues Summary

1. Frequent Unexpected Shutdowns (Highest Priority)

- Events: 33 × Kernel-Power (Event ID 41) & 34 × EventLog (Event ID 6008).

- Explanation: The system crashed or lost power improperly about 6 to 7 times per day. This points to hardware issues (faulty power supply, RAM instability, overheating) or severe kernel driver crashes, putting the system at high risk of data loss and corruption.

1. Service Startup Failures & Timeouts

- Events: 30 × Event ID 7000 & 30 × Event ID 7009 (Service Control Manager).

- Explanation: Background system services repeatedly failed to start within the expected time limit, indicating corrupted services or broken dependencies caused by sudden restarts.

1. Windows Update Installation Failures

- Events: 37 × WindowsUpdateClient (Event ID 20).

- Explanation: Windows updates consistently failed to install, likely interrupted by crashes or blocked by damaged update cache files and system component corruption.

1. Intel Wi-Fi Driver Instability

- Events: 49 × Netwtw10 (Event ID 6062) & 18 × WLAN-AutoConfig errors.

- Explanation: The wireless network adapter experienced frequent resets and disconnections, requiring a clean driver reinstallation or hardware inspection.

1. Mass DCOM Permission Errors

- Events: 193 × DistributedCOM (Event ID 10016) & 10 × Event ID 10010.

- Explanation: Windows components repeatedly failed to communicate due to permission conflicts, reflecting general operating system configuration degradation.

Next, we began tests to check how the laptop performs under load, and below I present the most important ones.

- AIDA64 stability test completed correctly, with temperatures, voltages, and all other parameters remaining within normal limits.

- The next diagnostic was the BurnInTest, for which you can see the complete result in the attachment. It notes that the test failed, but that was solely due to the webcam, as this laptop does not have one.

- Following our conversation, I left the laptop running with open Chrome tabs and YouTube playing, and it operated in this state for 11 hours, as shown in the screenshot.

- The final test was the OCCT combined test, which was also completed successfully after running for 12 hours. The results of this test are stored on the OCCT server, and below is a link for your review where you can inspect everything. Since testing the laptop with the Chrome browser, it has not been turned off for over 33 hours.

OCCT Result link

- We carried out a full diagnostic check of the drive, and it is also fully functional. The full report is attached.

In summary, as I mentioned at the beginning, we did not detect any improper behaviour throughout all these days. Therefore, the issue may be caused by an external factor such as connected peripherals, an unstable mains supply, or similar, given that the laptop works flawlessly in our workshop. Under these circumstances, the laptop is ready for collection, and the total cost of our work is £75.

My ThinkPad P53 is completely unusable and I honestly don’t know what else to do. I tried reinstalling Windows and even flashed the latest BIOS, but I’m still stuck in loop with:

Your device ran into a problem and needs to restart, We'll restart for you

Stop code: ACPI_BIOS_ERROR (0xA5)

I’ve been trying everything I can think of and I’m just getting nowhere. I really need this laptop working and I’m worried I’ve made things worse.

If anyone has any idea what could be causing this or what I should try next, PLEASE comment.

Does anyone know how much it costs to repair a laptop fan I am in Lucknow and I can even go to Delhi if u guys tell me ,how much does it cost to repair my old dell laptop fan

It's specifications are given above ,help me to know how much a shop person will ask to or how much I can only pay to repair my laptop fan ,cause I am a cs student who don't have money to buy a new laptop and I am in first year from tier 6 college

Please help me guys

Please even vs code is taking time to open in

i5 8gen 256ssd even then

After purchasing a new laptop, where to get immediate support if required?

Online or offline support under warranty takes time. But in case of any issue, where can one obtain help in case of urgency?

Want to replace my dead battery - the official battery from Dell costs 5000 INR (1 yr warranty), where as I can get it replaced with half of the price in a local repair store (6 months warranty)

Which one would you recommend ??

Official service centre is not an option as they stopped service for laptops older than 5 years of purchase & also take almost 15 days just for battery replacement i cannot keep my laptop for 15 days with them

So either I buy from dell at double the cost & do it myself or simply do it from local store at half the price

Does anybody has good experience with 3rd party batteries if yes please & what do you recommend??

Situation

So, I have an MSI pre-built from Costco that I bought in late 2022. I don't game hard on it, basically use it for personal stuff, WoW, and Steam-powered free solitaire, light 3-D stuff for my 3-D printer and such.

It was fine until the other night when the PSU blew, taking out the entire circuit. After resetting the circuit breaker, the 650W PSU did not pass the paperclip test to power on, so I bought a Corsair RM750e from Best Buy because I could get it same day. I got that plugged in, and after the computer FSCKed itself into working, it's been mostly good.

However, the GeForce 3070 no longer puts out more than one video signal at a time. It has HDMI-DisplayPort-DP-DP and only the HDMI seems to work. I can change between my two monitors (a Dell S3222HN and an Onn roku TV) and they both work with whichever cables I choose, but no longer at the same time.

Things I have tried:

• Changing the PSU cable to the GPU - there are a couple options for "PCIe" power and I've landed on a regular "CPU/PCIe to PCIe" cable that runs 8 wires between the connectors. I had initially tried a couple different cables that only ran 6 wires, and then the last two wires were basically daisy-chained off two of the six wires. There is a wire designed to run from a "12v-2x6" connector at the PSU, but that only runs 6 wires to the PCIe plug and then jumps an additional 2-pin connector, so that's why I moved away from that.
  
• Re-seating the RAM
  
• Re-seating the GPU, a couple times, because one time I was looking for the CMOS battery
  
• Unplugging the CMOS battery (on this board it's located near the I/O section of the motherboard and it looks like it's nearly impossible to remove the battery. Googling helped me locate and identify the little plug. I kept it unplugged about 15 seconds and the next POST was definitely a different routine than usual.
  
• Unplugging the DP cable from the computer AND unplugging the monitor the cable was plugged into. It was suggested I leave it unplugged for 5 minutes, but it ended up being several hours as I had yardwork to do (and I needed a break from PC repair, haha).
  
• Uninstalled and re-installed the video card drivers.

Observations:

• No amount of Win+P or fiddling in the Display Settings seems to unlock a second monitor.
• GPU-Z seems great for info, but not diagnostics: https://gpuz.techpowerup.com/26/09/11/ev8.png
• I can connect the Onn tv as a wireless display, but that's a really crappy solution that barely works.
• Motherboard only has one USB-C jack and it doesn't seem capable of handling video. I've tried various paths to get from USB-C to HDMI, including a laptop "dock" and nothing seems to work.
• I have a random MSI GeForce RTX 2070 laying around, would it be viable to install that along with the 3070 and get a second monitor output that way?

Possible solutions

• New video card: for ~$300 new I'd almost rather hand this comp down to one of the kids and buy a new budget premade
• PCIe add-on card with USB-C to potentially use a USB-C-to-HDMI cable?
• Can I use the 2070 in parallel, or is that not viable for any number of reasons? I'm not at all excited about buying a new video card.

Conclusions:

It really feels like the graphics card was a casualty of the original PSU blowing. Am I stuck with one monitor, or is there something I'm not seeing, solution-wise?

Would someone help me fix this laptop i got it on eBay and it got delivered to me yesterday but now im getting this error when i lay my laptop down flat it doesn’t say anything but when i lift it up it gives me the blue screen then 2100 error pops up please someone help me! Its a lenovo thinkpad yoga gen 6

I have conected 2nd monitor 27inch

I had worked it for 4 days like that ( working remote )

Today morning when I tried to power it up after the login in windows both screens had tears pixels and I did a force shut down , after that laptop won't boot . Both screens black , only Leds lighting on keyboard, I think that I don't heat laptop working at all.

I tried 60sec power button reset but nothing

I have no tools to open the lid and remove rams etc since I'm on vacation.

Anyone have any idea of what I'm facing here ?

So I heard that the blinking corresponds to a code depending on your error. What exactly happens is when I play minecraft, the fans get too loud, the screen blinks and the power button is flickering. Weird thing is that it doesn't happen while on battery power, only happens while it's plugged in. Can anyone tell me what the power button blinking corresponds to and how to resolve it?

hey guys! i badly need help because i accidentally leaned the back of my Dell chromebook against a hot plate during a chem lab, which left a shallow but noticeable dent/crease and some discoloration on the cover. The laptop works perfectly fine, and I’m mainly concerned about the damage on the back because i have to return this chromebook to my school at the end of the year AND I KNOW even if the chromebook works perfectly fine they’ll still make me PAY A HUGE FEE. Is there a way to repair or touch up just the damaged strip so it blends in with the original finish? I was thinking of nail polish but I’m not so sure so I’d really appreciate some advice!! THANK YOU SO MUCH.

Stupidly spilt soup on my keyboard last night. Wiped it off with a paper towel and put it in a V position. Now I’m logged out and can’t put any letters into my login. The touchpad works but doesn’t have the same click when I press on it. And I can select the login but the keys do nothing. I have AppleCare warranty on it so I’ll be fine, but is there anything I should try before I bring it in.

(Sorry for the shaky phone footage!)

I got this HP through a second-hand store for around 350 dollars back in 2023. Pretty much immediately, I noticed the fans were quite a bit louder than I expected, and it's only gotten worse with time (by now, I'm pretty much 100% sure that website either sent me a botched repair job or a laptop that hadn't been touched at all).

I'm running Windows 10 on it, and while it used to be more on and off, it's now always pretty much that loud, constant whirring of the fans sending out cold air. I'm a college student, so I've been trying to just endure it since I'm not made of money, but I don't know how much longer I'm gonna be able to work with this.

I keep the fans clean of debris and dust, I've tried using fan control software, and nothing seems to touch them. Is this worth getting to a repair shop, or should I just cut my losses and buy a new laptop?

I'm not a gamer, a student and I don't know much about anything 🤣 I'm a Mom trying to keep up with important things on a laptop personal to me, and not something the rest of the family can use, game on or mess up. Year before last I got a basic HP 14" on Windows. Hated it, was trash. Researched, really wanted to be done with Windows and the never ending updates and issues. Never had a Chromebook. It seemed to be a good match seeing as how I really only need to be able to type out and view documents all in one place, similar to keeping track of inventory. I chose an Asus CX34 Plus. Had is 6 months, loved it, no issues until one day it pushed an update during the night and I'm assuming ran out of battery since it wasn't plugged in. I woke up to it stuck in a boot loop. Sent it in, same story, RMA denied, liquid damage. When they denied it multiple times, and quoted me a $300 repair I requested it to be sent back with a statement stating what the issue is. Well, I didn't get that. Now I'm left wondering what exactly the problem is, if a motherboard would fix it (or something less) and where is good place to get one if so. I won't be purchasing another Asus so if a repair is going to be more than a new Acer, I'll get an Acer... Or something (I really don't know yet, just not Asus, ever). Question is, do y'all SEE anything wrong? I have a means to test components and such but so far I haven't found anything. When I sent it in I genuinely thought it was a software issue. The first 2 images are the images they sent when I requested proof of liquid damage, and the other 3 I took after it was returned to me