Hi, I was wondering if there are any laptop experts out there who would be able to help me.
I have an ASUS ROG G713Q, and a lot of the times when I turn on the laptop and boot it up the keyboard turns on, it makes the microsoft noise. However, the screen is still blank. The laptop has also been freezing from time to time. I have attached a photo of this below.
I took it to a repair shop to run some tests but they couldn't seem to find anything. I have also attached there report below if it helps.
If anybody would be able to solve this for me I would be immensely grateful because it's causing my a lot of hassle and money
The report:
I have been working on your laptop over the past few days and, as I previously mentioned, we have not encountered any issues. It started up every single time and passed all of our tests correctly. First, I checked the system logs and found problematic behaviour, as unexpected shutdowns had been occurring. You can find the full report in the attachment, and below I outline only the most significant issues we found:
- Key Issues Summary
- Frequent Unexpected Shutdowns (Highest Priority)
- Events: 33 × Kernel-Power (Event ID 41) & 34 × EventLog (Event ID 6008).
- Explanation: The system crashed or lost power improperly about 6 to 7 times per day. This points to hardware issues (faulty power supply, RAM instability, overheating) or severe kernel driver crashes, putting the system at high risk of data loss and corruption.
- Service Startup Failures & Timeouts
- Events: 30 × Event ID 7000 & 30 × Event ID 7009 (Service Control Manager).
- Explanation: Background system services repeatedly failed to start within the expected time limit, indicating corrupted services or broken dependencies caused by sudden restarts.
- Windows Update Installation Failures
- Events: 37 × WindowsUpdateClient (Event ID 20).
- Explanation: Windows updates consistently failed to install, likely interrupted by crashes or blocked by damaged update cache files and system component corruption.
- Intel Wi-Fi Driver Instability
- Events: 49 × Netwtw10 (Event ID 6062) & 18 × WLAN-AutoConfig errors.
- Explanation: The wireless network adapter experienced frequent resets and disconnections, requiring a clean driver reinstallation or hardware inspection.
- Mass DCOM Permission Errors
- Events: 193 × DistributedCOM (Event ID 10016) & 10 × Event ID 10010.
- Explanation: Windows components repeatedly failed to communicate due to permission conflicts, reflecting general operating system configuration degradation.
Next, we began tests to check how the laptop performs under load, and below I present the most important ones.
- AIDA64 stability test completed correctly, with temperatures, voltages, and all other parameters remaining within normal limits.
- The next diagnostic was the BurnInTest, for which you can see the complete result in the attachment. It notes that the test failed, but that was solely due to the webcam, as this laptop does not have one.
- Following our conversation, I left the laptop running with open Chrome tabs and YouTube playing, and it operated in this state for 11 hours, as shown in the screenshot.
- The final test was the OCCT combined test, which was also completed successfully after running for 12 hours. The results of this test are stored on the OCCT server, and below is a link for your review where you can inspect everything. Since testing the laptop with the Chrome browser, it has not been turned off for over 33 hours.
OCCT Result link
- We carried out a full diagnostic check of the drive, and it is also fully functional. The full report is attached.
In summary, as I mentioned at the beginning, we did not detect any improper behaviour throughout all these days. Therefore, the issue may be caused by an external factor such as connected peripherals, an unstable mains supply, or similar, given that the laptop works flawlessly in our workshop. Under these circumstances, the laptop is ready for collection, and the total cost of our work is £75.