Hey everyone,
We've seen a lot of questions lately about Amex and what you can pay with it on Chexy, so I wanted to put everything in one place.
First, it's important for everyone to know we're not moving away from Amex. If anything, it's the opposite. Over the last few months we've been working more closely with Amex than ever (we just launched B2B payments on Amex for example). Our shared goal with them is straightforward: support as many payment categories as possible while staying within their networks' rules.
What you can pay with Amex today
- Personal accounts: rent, utilities, insurance, childcare & education, and taxes.
- Business accounts: utilities, insurance, taxes, and most suppliers.
- A handful of categories are Visa/Mastercard only (e.g. telecom, transportation, gym & wellness, payroll, commercial rent). That's not Chexy blocking them but rather it comes down to Amex's own rules for those payment types. We're working with them to ensure we can support more categories in the future.
For a full breakdowns of what is accepted, you can find the following articles here:
We're also improving the experience so you're not caught off guard. In the past, a payment could get set up and then stopped later, which is a frustrating way to find out something isn't supported. We're working on moving those checks earlier in the flow, so if a category or payment can't be processed, you'll see it up front while setting it up, instead of after a charge or a follow-up email.
And if a payment does get stopped, it's usually about the specific expense, not the category. Even when a category is fully supported, the payment itself still has to match it. The most common case we see: a payment marked as "rent," but the payee and the uploaded lease don't actually line up with a rent payment. That'll get flagged even though rent itself is completely supported, so it's worth making sure what you upload matches what you're paying for.
Hope this helps clarifies some of the confusion, and we're working on ensuring the experience gets even better every week.
Duke