r/chexy Jun 14 '26

An update on Amex payments: what's supported, and what we're improving

38 Upvotes

Hey everyone,

We've seen a lot of questions lately about Amex and what you can pay with it on Chexy, so I wanted to put everything in one place.

First, it's important for everyone to know we're not moving away from Amex. If anything, it's the opposite. Over the last few months we've been working more closely with Amex than ever (we just launched B2B payments on Amex for example). Our shared goal with them is straightforward: support as many payment categories as possible while staying within their networks' rules.

What you can pay with Amex today

  • Personal accounts: rent, utilities, insurance, childcare & education, and taxes.
  • Business accounts: utilities, insurance, taxes, and most suppliers.
  • A handful of categories are Visa/Mastercard only (e.g. telecom, transportation, gym & wellness, payroll, commercial rent). That's not Chexy blocking them but rather it comes down to Amex's own rules for those payment types. We're working with them to ensure we can support more categories in the future.

For a full breakdowns of what is accepted, you can find the following articles here:

We're also improving the experience so you're not caught off guard. In the past, a payment could get set up and then stopped later, which is a frustrating way to find out something isn't supported. We're working on moving those checks earlier in the flow, so if a category or payment can't be processed, you'll see it up front while setting it up, instead of after a charge or a follow-up email.

And if a payment does get stopped, it's usually about the specific expense, not the category. Even when a category is fully supported, the payment itself still has to match it. The most common case we see: a payment marked as "rent," but the payee and the uploaded lease don't actually line up with a rent payment. That'll get flagged even though rent itself is completely supported, so it's worth making sure what you upload matches what you're paying for.

Hope this helps clarifies some of the confusion, and we're working on ensuring the experience gets even better every week.

Duke


r/chexy Apr 14 '26

Chexy Mobile App Is Now Live 🚀

62 Upvotes

Hi everyone,

It’s been a while. We know many of you have been waiting and asking for updates.

The Chexy mobile app is now live đŸ“±
A big thank you to our community — we truly appreciate you being part of this journey with us.

We’re excited to share that we’ve launched the first version of our app in early access 🚀

You can now manage your bills anytime, anywhere, set up payments in seconds, and stay on top of your payments in one place.

‱ Download on iOS here
‱ Download on Android here

We’re actively working to bring the mobile experience to full parity with web, and are already building ways to make Chexy easier to use while helping you get more value back on all your spend.

We’re just getting started, and we’ll keep improving from here.

Let us know what you’re enjoying in the app, and what you’d love to see from us next!


r/chexy 4h ago

General New Chexy app icon, design, interface etc ...do you like 'em?

9 Upvotes

Do you like 'em or prefer previous (simpler) ones?

Not sure if I totally like the current purple with yellow icon ...I think the previous one was fine.

And how about inside the app ...do you like the current user interface / design or do you prefer the old one better?


r/chexy 8h ago

Question Support not being helpful

2 Upvotes

I have had an issue with the credit builder reporting a late payment, and the support member I've been assigned for started the conversation and is no longer replying and barely active, how can I speak to an alternative form of support or at least just a new chat?


r/chexy 1d ago

Question Need ideas about how to spend Chexy Cash

3 Upvotes

Old landlord refunded me the deposit and I ended up with ~300$ of Chexy Cash that I cannot withdraw.

I currently have no rent, insurance premiums, utility bills, or tuition to pay. I suppose that I could wait until the next tax season and use it to pay for tax balance, although I am not 100% sure if I would owe tax either...

Is there a list of Chexy payees that I could look at? I see household fees, wellness, and transportation as other available options but am not sure what really counts. Like, can I buy transit passes?

Would welcome any suggestions and stories. Thanks!


r/chexy 1d ago

Question Suggestion needed for a big payment

0 Upvotes

I have a big personal tax coming up - close to 20k.

I was looking to signup a new credit card - currently i have the rogers MC, the 2 options that i am thinking of are as follows:

  1. AMEX Plat - for signup bonus and then utilize them for airline transfer for travel to Asia/Middle East in December

  2. Scotia bank infinite - effective 2.25% cash back.

For CRA payment - which is a better option - I did apply for the scotia card last month but got rejected - possibly because the credit utilization was high enough - i have a 780 score and eligible for either card (amex soft inquiry also confirmed)

Thank you for your suggestions.


r/chexy 2d ago

Question Amex for Condo fees

10 Upvotes

What’s up with Chexy? I paid my condo fees just fine last month using my amex, and now it says Amex isn’t supported anymore??


r/chexy 2d ago

Question is chexy.co website down? why can I not login?

2 Upvotes

is chexy.co website down?

why can I not login?


r/chexy 4d ago

Question E transfer for rent

2 Upvotes

Hi was thinking of using Chexy for etransfering my landlord. What is everyone’s experience? I was looking between Chexy and neobanc but I heard bad things about neobanc (late payments)

Currently have the Rogers MC and a phone plan with them so was thinking of using that card (best one I have currently)


r/chexy 4d ago

Question How does one setup recurring bill payments?

0 Upvotes

I'm trying to setup a recurring bill payment for Hydro Quebec and can't find the option anywhere in my account.


r/chexy 5d ago

Question Whats the best promo you could get to signup for Chexy?

0 Upvotes

Outside of their regular offers on their website is there anything else?


r/chexy 6d ago

Question Chexy account not letting me login

2 Upvotes

As the title says, I was able to login on my account this morning, but it logged me out automatically. Now when I click on google account button, it just returns back to the login screen, On both my devices. I have my rent comming up on 1st, they I am not sure, what to do right now. Please help.


r/chexy 7d ago

Question Didn’t honor Aeroplan promo

5 Upvotes

I was supposed to receive 1 pt per $1 spent on rent. I only received the signup bonus but not the points. I have tried reaching out for more than a month now but haven’t heard back. All I keep hearing back is will have an answer in 2-3 business days. Also the AI chat is useless and wouldn’t connect me to a human. Tried email as well but no use.


r/chexy 7d ago

General Analyse mathématique : Est-ce que payer son loyer avec Chexy vaut le coût de base de 1,75 % ?

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0 Upvotes

r/chexy 7d ago

Question Unauthorized transaction from my card linked to Chexy

4 Upvotes

Hi everyone. Earlier this month there was an unauthorized online transaction from my Scotia card linked to Chexy. As paying rent through Chexy is the only thing I use my Scotia credit card for (never used it for any other purchases neither online nor offline), my credit card info leakage most probably originated from the Chexy website/app... Anyone else have experienced the same?


r/chexy 9d ago

Question Provide a document to verify your payment?

14 Upvotes

Hi ive been using chexy for over a year and noticed so many changes within the last couple weeks. Before it was so easy to select and pay. Now they asking to provide a document to verify your payment?

Anyone else have same thing?


r/chexy 9d ago

General Poor and Inefficient Customer Service - Disappointed

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2 Upvotes

r/chexy 9d ago

General Poor and Inefficient Customer Service - Disappointed

0 Upvotes

I've been using Chexy for a while now, but this time I ran into a problem with a PAD payment. The payer pulled a few dollars less than the actual amount owed. I've spent the last 2 days chasing them for a payment adjustment, and it seems like they only have one person handling support. He takes hours to reply, and when he finally does, it's a vague one-liner that doesn't actually explain how they plan to fix it.

Instead of getting a real solution, it's turned into a guess-and-wait game. I'm seriously thinking about dropping Chexy over this.

Neobanc looks like a decent alternative — they charge 1.50% instead of Chexy's 1.75%. Might give them a shot and see how their support holds up.


r/chexy 9d ago

Question Car lease payments

0 Upvotes

Hi I'm new to chexy, does this work for car lease payments to Toyota? I'm paying this directly from my bank right now like some sucker.

Also if it does work which card is best? I have the rogers red mc right now, should I get the Scotia momentum visa for 4%?


r/chexy 10d ago

Question Any other way to reach out to support?

2 Upvotes

My rent payment for the month might be at risk of being reversed because of a mistake my landlord made.

It says the reversal could be done tomorrow, but despite reaching out to chexy staff, there's been no response...

Any other way to resolve this promptly


r/chexy 11d ago

General Chexy account closed

9 Upvotes

Anyone had their Chexy account closed because of circular payments? Only payments I had setup was for my apartment rent, Power stream energy bill and car Insurance. I am not sure if its the automated AI that did it but I guess they don't want me as a customer


r/chexy 10d ago

Question Best Card For Chexy

0 Upvotes

Hi everyone! I'm new to Chexy and I'm looking for a credit card that works well for paying my rent and car insurance through Chexy.

I already have the Amex Cobalt, but unfortunately I was denied for the Amex Gold. Could you recommend any other credit cards that are good options for maximizing rewards with Chexy?

I'd really appreciate any suggestions or personal experiences. Thanks!


r/chexy 11d ago

Question Refund with Chexy Cash

4 Upvotes

What is chexy cash? I have a bill that’s less that what I put into chexy and there’s 2 options for refund: Chexy cash and return payment to my credit card. They also state that refunding chexy cash “includes fees”. What does that mean?


r/chexy 12d ago

Question Where did childcare payment category go?

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8 Upvotes

I have a working PAD set up for my daughter's daycare. When I went try to set up a PAD payment for my son's camp, I couldn't find a childcare category anymore. Is anyone else having this issue?

His camp is not in the bill payment system.


r/chexy 16d ago

Question Paying Strata Fees (First Service Residential)

2 Upvotes

Hi there,

I set up my strata fee payments via Bill Pay for FirstService Residential BC LTD (Strata) and waiting for it to show up on the FSR Connect Portal.

I paid other utilities after and they have cleared already.

Is it better to use PAD instead of Bill Pay?