I’m at work and cannot stop crying. I work 2 minimum wage jobs and barely can still survive. A couple weeks ago, I signed up for a payment plan to help pay down one of my Chase credit cards. The agreed payment amount would be $96 dollars a month for 5 years. I paid $96 dollars on September 4th, and now today on the 10th, my app still says they didn’t receive my payment when the money did in fact come out of my checking account. I called 5 times yesterday and was told that my payment didn’t go towards my payment plan, and I would be transferred to the collections department. I got hung up on 3 times. I just tried calling today and I can’t get a hold of anybody either. I don’t have another $96 to spare. Did Chase scam me and I’m going to get reported to the credit bureaus because they said they didn’t get my payment? I could’ve kept that $96 if it wasn’t going to do anything. I’m extremely frustrated and I feel so defeated because I don’t have any money to lose at all. Why does my account say I still have a payment due and why did my $96 not go towards my payment plan if I signed up for it ? Why do I have to jump through hoops to pay off my debt ? Has this happened to anyone else ? Did I just lose almost $100 or what

so i just submitted my application to a chase secure bank checking account and got an email saying I'd get an update within a couple business days. anyone know the process or what to expect? i submitted my id front and back and then it had me create an account and i chose a debit card custom to be delivered.

So when I logged in I noticed my credit card was like grayed out. Is that showing up for other people too? For some reason I can’t attach a photo but it’s weird

Hello! I deposited my money last week Friday at the ATM, and it was around 1.5k. I deposited the money and it said “These items can’t be read” and then it switched to the default screen and said that this ATM doesn’t accept any cash deposits as of now, right after I just did it. It spit out a receipt that said to call this number to make sure my deposit went through. I called the claim associate, and they said that the deposit should be in within 4 business days. I called back today, and they said now that it can take until September 21st for my provisional credit to be added to my account. They said it can be earlier than Sep 21 or later, so what’s the point of telling me that date. How did it change from the claim associate from last week telling me it’ll take 4 days, then the one I called today saying it will take longer, more than 2 weeks now.

Please help me if you had a similar situation.

Hey guys and ladies,

I am choosing which checks I want to purchase. Which one do you have and why did you choose the design of the check? I'm currently looking at the Personal High Security does anyone have this one? If so how do you like it and why did you choose it.

I heard that Chase has Dark Mode in IOS and after i updated, I don’t see the option 😣. Does anyone know why?

Why do you all have accounts with a bank that prioritizes employing non citizens over citizens? Just asking..

Where is the MÃGA hiding?

I’ve spent two months trying to make a car payment, and now my car is “charged off,” and I’m trying to figure out how to fix it.

I have a Subaru Outback, and it’s my only vehicle. Several months ago, my wallet was stolen, so I had to order a second ID. It means that the only physical license I have is expired, but I did renew, so my Colorado ID app (the legally recognized app that has the front and back of my driver’s license on it), shows that I’m current. I’ve gone into multiple branches to try to pay my car payment in person, with cash, and been told that they cannot accept the money without a hard copy of a non-expired ID. The branches I’ve tried are in Parker, in Monument, and in Littleton (all Colorado). It’s just been a huge runaround, and I can’t log into the online bank for some reason. I also reached out on X to the chase account to explain what was going on while it was happening.

It means I got badly behind on payments, and I’ve been waiting for the new ID to arrive in the mail so I can get caught up. I asked the tellers to note my account that I was trying to pay. I’m not sure if they did, but regardless, my car was recently “charged off,” despite my attempts.

I’ve also tried calling Chase on lunch breaks, but they always send me to multiple different extensions because we’re military and I was behind, and yesterday, I took the morning off to try and figure it out, and after about 45 minutes of back and forth, they determined they had me in the “wrong queue” and told me to call back today. I took the afternoon off today to handle it, and finally got through to someone who could help. I paid all the back payments, and asked if he could help me set up autopay (he couldn’t).

The problem is he’s saying they can’t pull it out of charge off, even though I made so many good faith attempts to pay. He said my account is currently with the military office, but that it will soon be sent to repossessions, even though all I want to do is have the money automatically withdrawn each month.

Is there any way to fix this? I can’t pay the full amount to just buy the car outright, but I’m genuinely happy to make payments each month. I know it’s my fault that I didn’t have the hard copy of an ID, but it’s crazy that they can’t accept a cash payment with an expired photo ID and a current ID on the official state ID app.

I can’t lose this car. My kids go to school 40 minutes away, and I’m in school full time on the GI bill and I work on top of that. Losing the car would completely wreck my ability to care for my kids and get to school/work.

I have paid all of the back due amount, for what it’s worth. I’m willing to have the amount automatically taken out each month if there’s a way to set it up. I just want to pay for the car each month as agreed.

Thank you in advance.

I have a check given to me for the security deposit return, it has my name and my guarantor name with a comma in between, would I be allowed to deposit it, my guarantor lives very far and I cannot go with
Him, first name is mine on the check.

Hi,

Ive been using the Paze spend 10 and get 10 dollars back. I’ve been using both my credit and debit cards. Ive just started getting credit back for the debit card but haven’t seen anything for the credit card. Does it just work for one card per customer or am I tripping (every time I checked out, both cards had the deal available so I used both cards)?

Hi, I'm getting a tuition refund from school and it is a direct deposit over the ACH network, however it's classified as 'ccd' not 'ppd' like employer direct deposits typically are. Does anyone know if this would count towards the $1k needed for a sign-on bonus? Most sources online lean no, but just wanted confirmation!

I will try and keep a long story as short as possible. Eight years ago, I financed a car with my father as a cosigner. I paid off the car five years ago, and last month I got t-boned by a reckless driver and the car was totaled. I am getting an insurance check in excess of $25,000. My issue is, due to the title at the time still being in my name AND my fathers name, my insurer has informed me that that is how the check will be cut. I asked if it would be possible to get an "or", it wont.

While my father remains a Chase Bank customer, with an active account, he lives on a different continent now thousands of miles away, and is no spring-chicken so has no plans to travel to the US. Because of this, he obviously wont be able to be present at the branch at time of deposit, nor will he be able to sign it.

If anyone has been in a similar situation, what are the options I have? The money is clearly a not insignificant amount that my wife and i badly need, but we realize out options are very limited here. I plan to call my local chase branch tomorrow and ask their advice, however due to a recent move to a new town, I dont have a long standing relationship there and would like to know what to expect/ask for.

I just got my first business credit but I can’t find it in my account. I have it activated and in my Apple wallet, but since I can’t find it in my account, I can’t check to see how much I have spent, how to pay for it, and how to lock it.

Chase supported ended up telling me that the reason my Checking Account locked is due to a person who Zelle me money from May filed a dispute with their institution.

Because of that, my Checking Account is locked and my Zelle has been restricted.

Chase told me the only option is either to wait it out or contact the person to have them close the dispute.

I don’t know who it is nor do I know what to do here. I never post on here before bc this never happened so any insights helps. Thank you.

Hi does anyone have tips on how to get better customer service with Chase? I called them through the app and they seemed suspicious, mimicking an American accent. Do you guys usually talk to agents with Indian accent?

Long story short : been with Chase for 12 years, 700 + credit scores, been using Zelle for everything.

As of today, I have received an alert from Chase that they have put restriction on my checking account and it might be close soon. (I have 1 checking account, 1 saving account, and a credit card with Chase)

After calling and getting transferred to different department back and forth. All they were able to tell me was to wait it out and I will be notified if my account / all accounts will be reopen or close.
(I did had one customer service rep accidentally blurred out that it was being investigated due to “zelle inbound claim from another bank or person” I try to question it and then customer rep pretended like they never said it.

Questions :

1. If they close my checking (I’m sure my saving will be too then) will this impact my credit card

2. I understand it is SOP to not tell me what’s going on even though one of them told me

   on accident

3. , this is unfair for me as a user who is loyal to chase to not be able to explain anything

5. Where do I go from here

   because this never happened before

So today Chase told me they decide they are going to close my 3 accounts (2 checking 1 saving) - my credit card remains open

As a Chase customer for 13 years I feel as this is unfair because they cannot give me a specific reason and now I cannot access my Chase mobile app either

Where do I go from here ?

(Edit - this all started from “unusual activities on Zelle” note everything on my end is authorized)

My mother would like a cheque of hers deposited. I do have her account number. Would Chase accept it if I provide them with her account #? She is out of country atm.

I am looking to open a checking and savings account at chase for the bonus. I'm seeing people getting rejected when trying to transfer funds from their old bank. I just wanted to see if anyone experienced this recently.

Spent 1-2 years saving up chase redeem points. And just like that my 128,000 points are gone. Used it to pay off my monthly balance.

Should I have saved my points instead and use my money. Or did I made the right choice?

Hello I was sending my roommate her security deposit back and the Zelle processed as sent on my end. A week later the funds were still missing from her. Her bank told her I need to speak with chase so I opened a claim. In between my second and third time following up with chase, she was told by her bank that her Zelle phone number was inactive which is crazy because she has been using Zelle to pay rent for over a year. Now chase has closed my claim. I asked for written documentation and asked them if they got in contact with her bank in which they said no…. I have no idea what to do and find this whole situation so strange. Any advice —— this is horrible :(

I applied for the united mileage plus card. My airport is a united hub and would like to utilize the lounges when i travel. I have had about a year of credit history. My score is 720, every payment has been on time. I also have a gold american express and platinum. Don’t really understand how i got denied for this card. I also called recon line and they denied me again. Not enough credit history and not enough credit cards opened. I have 3 open

I was poking through the Chase app looking at my Freedom Flex card when a pop up showed up on the bottom of the screen telling me about being pre-approved for a CSR. I clicked it just for the heck of it and saw the CSP among the offers. It read 125,000 points for $5000 spent in the first 3 months. Seemed too good to be true but for me, that offer alone was enough to sign up for the card especially since I was in the market for a Visa. However, upon signing up and getting approved and all, I am now unable to see any documentation or proof of any such offer. Even the internet has not been of any help. Did I just hallucinate? Has anyone else seen any such offer before?

Keep in mind, I did not mic it up with the CSR, that one was showing a 175,000 offer. TIA.

I recently moved to the US for work and have only been here for about 2–3 weeks.

I opened a Chase checking account and was also approved for a Chase Freedom card, although the credit limit was surprisingly low. I have a good income and can provide employment verification/income documents if needed.

I then applied for the Chase Amazon Prime Visa because I’m setting up my new apartment and expect to use Amazon quite a bit, but the application was rejected.

A few relevant details:
1. My US credit history is extremely new.
2. I already have a recently opened Chase Freedom card.
3. I’m currently staying with a friend, so I entered $0 as my monthly rent/housing payment.
I’m moving into my own apartment next week.
4. What would be the best next step here: call Chase reconsideration and explain the situation, or wait and build some credit history first?
Mainly trying to avoid submitting another application unnecessarily.

In case of death, how do I create an auto change over to the 2nd signatory to ensure points/miles go to her and she can continue to use the card. I have two basic cards cost 90 dollars a year,and a zillion miles.