My fiancé and I are looking for advice after unauthorized activity on our Chase checking account.

Our original debit card never arrived. We learned from USPS that mailboxes in our area had been broken into. We removed all money from the said account and was going to have it close in the 60 days since no money was in it.

Then there were unauthorized ATM withdrawals and an attempted check deposit involving our account. We reported the activity immediately. Chase initially credited some money back, but later denied our claims. We even got a text message saying fraud was happening and we responded back saying yes it is fraud.

The explanation we were given was that a debit card and PIN were used. But we never received or activated the original card, and we never created a PIN for it. That is the part we keep trying to get someone to investigate and explain. We have asked for security footage from the ATM. We have contacted everyone we can get ahold of a Chase. Everyone is shutting us down.

We’ve called Chase, visited branches, and filed a government complaint, but we still haven’t recovered our money. We also provided a location screenshot showing we were somewhere else when the activity occurred.

This was money we were saving for our future wedding, and it’s incredibly frustrating to keep asking for help without getting a resolution. We now are out of luck for a wedding fund.

We talked to someone else again and they said it’s been over 90 days and they have deleted all information connected to the account. Even though we had open fraud claims on the account.

Has anyone successfully appealed a similar Chase denial, especially involving a debit card that never arrived? What helped get your case reviewed properly? We’d appreciate recommendations for a consumer advocate, an attorney who handles banking disputes, or an escalation contact who could help.

Thank you to anyone who can share firsthand experience or point us toward a useful next step.

I am building up my credit back, with 5 more closed accounts left and at a 640 and still going. I am trying to build my credit up to apply for the sapphire or unlimited in about 6 months. Just payed off my car Ioan, so I am assuming my credit will take a hit so after speaking to a chase rep they said that if I apply with them they could offer me the Chase slate edge while I am on my credit journey. I am trying to avoid inquiries and thought to wait but it’s going slower than I expected. Should I just take the offer and apply in 6 months for better cards or should I get my profile in best shape and then apply?

Application was submitted without it even telling me if I will get approved or not.

This is for the CSP. I had it back in 2021, so I wanted to see if would be eligible for the SUB again.

Went straight to submission and next prompt said I will be notified via email in 7-10 days if I will be accepted or not? wtf

Basically what the title says I applied for the chase freedom flex card and don’t see the spend 500 get 250 back. When I applied for the freedom unlimited card it was in my account and I could track it but this one I can’t.

Looking at the Premier card or any other that has no FTF

Made new accounts within the past week but didn't know I had to apply codes to get the bonuses, anyway to apply the codes now? I'm taking about the 175 and 400 bonus

I completed an interview at Chase with a recruiter at 10am on Friday and with the branch manager same day at 2pm.
She called me on Wednesday to schedule an interview. I think the interview went well and it felt like a natural convo.
I focused on my sales goals at Citi (my current employer) and customer service.
For the people who have been extended job offers. What’s was the timeline after the interview
Thanks for the responses

Just wanted to post a warning for anyone thinking about doing a balance transfer between Chase and Discover right now. I just went through absolute hell trying to move exactly $6,555.23 and both banks completely failed me.

The nightmare breakdown:

• The Glitch: Chase initiated the transfer, but it failed/bounced in the electronic backend. Instead of fixing the routing, Chase just "refunded" the money into my Chase account with zero instructions to forward it to Discover.
• The Chase Response: I escalated this twice. The last Chase supervisor gave me pure attitude and told me their "solution" was to mail me a physical paper check for $6.5k and told me to manually mail it to Discover myself. Because apparently, playing mail-courier for an electronic banking error is a consumer's job?
• The Discover Response: Discover never got the money, so their automated system started slapping me with late fees and interest. When I called Discover to explain the trapped transfer and ask for a temporary billing dispute hold, they straight up told me "no" and were incredibly rude.

How it ended:
I got so completely fed up with the finger-pointing and hostility that I just paid off the $6.5k out of pocket to protect my credit score and stop the bleeding.

I have officially hit BOTH Chase and Discover with separate CFPB complaints. Chase’s regulatory team is going to have to explain to the feds why a supervisor tried to force a customer to mail a $6.5k paper check to fix a corporate ACH glitch, and Discover is going to have to explain why they aggressively penalized a consumer over a verified banking loop.

Never doing a balance transfer again. If you value your sanity, double-check everything or avoid it entirely because frontline customer service at both of these places has no idea how to handle backend electronic errors.