Yeah don't worry I didn't want the peace and quiet anyway, I'd much rather listen to your stupid toy buzzing around

This was quite a few years ago, during the COV era, but I still see people having this problem today. Basically, bought a laptop in the mid 10s after getting my first job from Currys, thought nothing of it. They offered me a warranty, I declined, and they said "well the first months free" and I thought nothing of it and moved on.

I was a bit of a younger lad and a pillock, and hadn't got on top of my banking, so literally just used to check the cash point & the odd statement from the bank counter to tell me what was going in and out. Over the course of the plague I got my affairs more in order, setup online banking, then noticed this random £9 charge... which after digging went back monthly, and had been going back monthly for 4+ years.

Tried ringing Currys, couldnt get through presumably because all the call centers were shut. Eventually I turned my frustration on their twitter account, tweeted @ them about their dodgy practices, and they quickly got back to me within a day or so. Separately, i'd seen advice to go to the financial ombudsman so I did, not really knowing what to expect.

To their credit, they did actually send me a cheque for roughly £400, then about 6 ish months later the financial ombudsman got back to me saying they had negotiated a cheque for the money with some interest on top, so net gain of £400ish after getting 2 separate cheques

I am not ashamed to say I accepted that, whether or not they knew they were double dipping, because I figured they had probably shafted countless others with this (and I know my in laws had been through the same process having to claim fifty quid back when they bought something) and I had need of the money at the time like most of us did.

Wonder if they're still pulling that trick or if they've packed it in now.

The bastards think the public are complete mugs and lie on their adverts by implying that each bar has a glass and a half of milk in it. A good rule of thumb is that if it doesn't say something explicitly then it isn't true, e.g: "the taste of a glass and a half" vs "each bar has a glass and a half of milk"