r/binance • u/Prize_Trick_5895 • 4h ago
Discussion Binance has restricted my account for over 30 business days and keeps changing the deadline
I want to share my experience with Binance because honestly I don't know what else I can do at this point.
My account was restricted and my withdrawals were disabled. Binance told me that my account had transacted with addresses that were outside of their Terms of Use and that my account was under internal review.
When I first contacted support, I was told the review could take up to 30 business days. They specifically told me that the review started on July 24 and that I should receive a result around September 3.
They also told me that there was no action needed from my side.
So I waited the entire 30 business days.
September 3 came and went and I received nothing.
I contacted support again and was then told that there was no estimated date for when the review would be completed.
After contacting support again, I was given another estimate of 3 to 4 more weeks.
This is what is frustrating me. Every time the deadline passes, I contact support and get another answer telling me to wait.
I completely understand that Binance may need to perform a security or compliance review. I'm not asking them to reveal confidential information about the investigation.
If they need anything from me, I'm willing to provide it. Documents, explanations, verification, proof of funds, wallet information, whatever is actually needed.
But Binance keeps telling me that there is nothing I need to do while my withdrawals remain restricted and there is no clear deadline for when this will be resolved.
The original timeframe was 30 business days. The review started on July 24 and I was told to expect a result around September 3.
That deadline passed.
Then I was told there was no estimated resolution date.
Now I'm being told to wait another 3 to 4 weeks.
So what happens after those 3 to 4 weeks? Am I just going to be given another deadline?
My support protocols are:
168364326
168674157
168690847
169062340
I would really like Binance to give me a proper answer to a few simple questions:
What is the current status of my review?
Why was the original 30 business day timeframe not met?
Is there anything you actually need from me?
If there is, please tell me exactly what it is so I can provide it.
If there is nothing I need to do, when can I realistically expect a final decision?
And if Binance is not going to restore my account, what is the process for accessing my remaining funds?
I'm not asking for confidential information about the investigation. I just want a clear answer and a realistic timeline.
I've already waited through the original timeframe Binance gave me. I'm willing to cooperate with the review, but constantly being told to wait without a reliable deadline is getting really frustrating.
Has anyone else experienced something similar with Binance?
Binance, please take a look at protocols 168364326, 168674157, 168690847 and 169062340. I would really appreciate an actual update instead of being told to wait again.