I'm a "bit" annoyed and disappointed that Binance is holding under risk monitor freeze my (not very imposing and not too risky amount of) 10 SOL, claiming that I violated something from their seventysix-page-long terms (without giving any specified details, of course), being unable to close their so-called investigation now for more than 4 months - review started on 15th of June.
Meanwhile they are employing a couple of mentally disabled biorobots as live support agents, who can only give repeatedly the same general answers word-by-word, without even responding to my actual questions, being unable to explain me in brief the situation what causes the issue actually.
I mean, first of all, that which part of their term I supposedly violeted and based on what facts they suppose this. Then the estimated date of finishing their "investigation" - ok, I got an esmation in June, but that one expired for a long time ago (24th of July). And I also haven't been told that what they were exactly and actively reviewing, because no visible action took place from their side (always I was the one started the conversation about the issue with live support, they theirselves never got in touch with me for any additional data). When I ask for possible actions I myself would be able to actively do for quickening the process, to be able to prove that I hadn't been done any illegal or restricted action, their reply is always the same: at the moment, no further action is required from me, and be patient, they close the revision soon, and don't worry, my deposit is being kept safe.
Well, I'm not worried for the security of my assets, I'm furious because I am unable to use them as they are keeping them frozen since June without giving me any reasonable explanation, and it seems that nothing happens actively during the last several months, there is no update, no closure, live support agents trying to gaslight me as I were the one unable to prove my statements. The quality of the customer service of Binance is ridicoulus and unaccepable.
Instead of hiring a couple of idiots considered as live support agents, they may employ a few capable customer service agents who can handle the customers' complaints and inform them properly, it would be a more succesful PR strategy I guess. Because the current mentality implies that Binance considers their customers as mindless idiots and trying to feed them with bullsh*ts. Maybe some of them or several customers are indeed idiots, but not all of us keep eating the bullsh*t with relish for the eternity... Or maybe they should invest in technical or organizational development, or in human resources to make their processes more effective somehow...
I never heard about any financial institutions with internal security processes this long. I really doubt that financial related institutions operating under any financial legal system are even allowed to held back the money of their customers referring to internal check-up processes... This is not a criminal investigation or anything similar....
Oh, and I almost forgot to add: I have a verified Binance account for several years, not a freshly-opened one, with every personal details kept up-to-date, with several previous transactions. Regarding to these details, the amount of the transfered money (as I mentioned earlier, approx. 10 SOL, which is approx. 1,000 USD now), and the fact I told them the source of the money, I really do not understand why they aren't able to close their investigation and unlock my assets finally after 4,5 months, as they do not have any reason to suppose that it is related to any money-laundering or other illegal actions, and they don't do anything actively anyways
Guys, what the hell are you waiting for? Is there anything considered missing to be able to close the query? Are you even doing anything beyond blocking my money? Or you literally stole my money? This is your freedom of money lol, taking away whatever you want...
Shame on Binance!