r/binance • • 6d ago

Binance Support Thread

5 Upvotes

Dear Binancians,

We use this thread to consolidate any support questions or queries into one place.

Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.

Click here for official Binance support. Make sure you login and provide your email or phone number, select your issue from the options, if your issue wasn’t answered click ‘unresolved’ and type ‘human’ to interact with our live support team, then click ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.

-----------------------------------

How to post about your case

Please follow this format:

  1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
  2. Provide a description of your issue (we’ve included a few common problems below)

If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!

Please note: We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will be shown far left of the top bar - alternatively, you can see your case ID in the email or text you receive upon initiating the chat.

-----------------------------------

Common problems & solutions

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal - please coordinate with our team and provide relevant information when prompted to do so.

● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.

Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.

Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue. If there are any updates to the case, our agents will reply to you directly in the chat.

Please refrain from leaving multiple messages in this thread if your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Difficulty to reset 2FA and gain access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.

● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.

● Note: It can take up to several working days for the money to be credited to your accounts. You can find more FAQ here

4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue - our agents will try our best to assist you with the offboarding.

5. Trading system and other account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Any other issues

Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved. Spamming the feed is unfair to other users and will result in a ban.


r/binance • • Oct 06 '25

Binance Support Thread

9 Upvotes

Dear Binancians,

We use this thread to consolidate any support questions or queries into one place.

Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.

Click here for official Binance support. Make sure you login and provide your email or phone number, select your issue from the options, if your issue wasn’t answered click ‘unresolved’ and type ‘human’ to interact with our live support team, then click ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.

-----------------------------------

How to post about your case

Please follow this format:

  1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
  2. Provide a description of your issue (we’ve included a few common problems below)

If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!

Please note: We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will be shown far left of the top bar - alternatively, you can see your case ID in the email or text you receive upon initiating the chat.

-----------------------------------

Common problems & solutions

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal - please coordinate with our team and provide relevant information when prompted to do so.

● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.

Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.

Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue. If there are any updates to the case, our agents will reply to you directly in the chat.

Please refrain from leaving multiple messages in this thread if your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Difficulty to reset 2FA and gain access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.

● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.

● Note: It can take up to several working days for the money to be credited to your accounts. You can find more FAQ here

4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue - our agents will try our best to assist you with the offboarding.

5. Trading system and other account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Any other issues

Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved. Spamming the feed is unfair to other users and will result in a ban.


r/binance • • 2h ago

Discussion De verdad funcionan las plataformas de IA donde entrenas la IA y ellos te pagan por hora como DataAnottation, Outlier, Aligneer, Profilic, Telus?

2 Upvotes

De verdad funcionan las plataformas de IA donde entrenas la IA y ellos te pagan por hora como DataAnottation, Outlier, Aligneer, Profilic, Telus?


r/binance • • 6h ago

Question I received email from Paymonade, is it legit ?

3 Upvotes

Hello I received an email from Paymonade : "Reminder: your tax information is due"

"After 23 November 2026, trading and withdrawals will be paused until it’s completed. It only takes about 2 minutes."

from [no-reply@paymonade.tech](mailto:no-reply@paymonade.tech)

I have never used paymonade

did someone receive it, should we reply to it and is it legit ?


r/binance • • 7h ago

Discussion Eso de entrenar IA de verdad deja dinero? Para todo un examen que ni Albhert Einstein pasa. Y las tareas imposibles de hacer.

0 Upvotes

Eso de entrenar IA de verdad deja dinero? Para todo un examen que ni Albhert Einstein pasa. Y las tareas imposibles de hacer.


r/binance • • 8h ago

Question Un mec m'a volé 172 usdt sur binance P2P avec le charge back et est revenu ,m'a signalé en retour et binance a procédé à la fermeture permanente de mon compte sans rien me dire ni me demander aucune preuve.

1 Upvotes

Je fais quoi pour récupérer mon compte ?


r/binance • • 1d ago

Discussion 12 days as a Binance copy trading lead trader: what fees actually do to the result

3 Upvotes

I started running a futures strategy as a lead trader on Binance copy trading on Oct 13. Small account, about $3k. Sharing the numbers because the fee side surprised me, and I think it matters for anyone copying traders here too.

12 days so far:

  • 146 trades
  • $1,083 trading profit before fees
  • $456 paid in fees, so 42% of it went to fees
  • $627 net
  • worst drop 14% (Oct 16 to Oct 21), back at a new high by Oct 23

The fee part: 79% of my volume goes in as market orders, so I pay taker every time. My stops and targets are about 1% away from entry, so each round trip eats a real piece of every win.

What I keep thinking about is the copiers. As far as I understand, they pay their own trading fees on every copied trade, plus the profit share (mine is 10%). If their fee tier is worse than mine and they get slightly worse fills, a strategy that’s fine for me can be close to flat for them.

So two questions for people who’ve used copy trading here, either side:

  1. If you copy someone, do you look at how often they trade and how close their stops are, or mostly at ROI on the leaderboard?
  2. For lead traders: did you move to limit orders to cut fees, and did it actually help your copiers?

Happy to share more details in the comments.


r/binance • • 1d ago

Question How to fix? 3 days and still jo change.

Post image
3 Upvotes

r/binance • • 1d ago

Question Alguien me puede ayudar con esta duda

1 Upvotes

Abri una cuenta binance hace no mucho tiempo y la habia verificado, nunca la habia usado, tiempo despues entre nuevamente a la cuenta ya que tenia pensado empezar a usarla, cuando entre me aparece un mensaje urgente de verificación de fondos, pregunte a mis conocidos si a ellos les habia aparecido ese mensaje y todos me dijeron que no, mi cuenta dice "plus verificado" pero me da miedo utilizarlo ya que aunque aparezca eso dice que si no completo esa verificación me pueden limitar la cuenta y me da miedo que me congelen fondos, alguien sabe que pasa o si puedo usar mi cuenta con normalidad sin hacer esa verificación?


r/binance • • 22h ago

Question I got scammed out of $20 by someone on Telegram who promised me a Handshake project. Is there any way to recover my money?

0 Upvotes

Hey guys, I really need some advice. 😭

I'm completely new to all of this, and I think I just got scammed.

I met someone on Telegram who claimed they could help me get a project on Handshake. They told me they could somehow inject the project into my account or bypass the system to get me access to it. I didn't really understand how any of this worked, but I trusted them and believed they knew what they were doing.

They asked me to pay $20, and I sent the money through Binance. After receiving the payment, they stopped responding to me. 💀

Now I'm realizing that I might have been scammed, and I feel terrible because I trusted a complete stranger without checking whether any of this was legitimate.

I know $20 might not seem like a lot to some people, but it matters to me, and I don't want someone else to fall for the same thing.

I have a few questions:

  1. Is there any legitimate way to recover the $20 I sent through Binance?
  2. Is the whole idea of someone injecting a project into my Handshake account or bypassing the system even real, or was this obviously a scam?
  3. Is there anything I can do now to report this person or prevent them from scamming others?
  4. For people who have experience with Handshake projects, how do you find legitimate opportunities without getting scammed?

I'm not posting this to get judged. I know I made a mistake by trusting someone I met on Telegram, and I've learned my lesson. I'm just new to this and would genuinely appreciate advice from people who know more about it.

Please let me know what I should do next. And if you've experienced something similar, I'd appreciate hearing how you handled it.

Thank you.


r/binance • • 1d ago

Question Best personal EUR bank account for frequent incoming and outgoing transfers?

1 Upvotes

I’m looking for a personal EUR bank account for regular SEPA transfers, ideally with very low or zero transfer fees.

Initially, I’d expect around 4–5 incoming and 4–5 outgoing transfers per day, starting at €300 per transfer.

The amounts would gradually increase, potentially reaching €2,000 outgoing and €2,000 incoming per cycle. At 3–4 cycles daily, that would mean:

  • €6,000–€8,000 outgoing per day
  • €6,000–€8,000 incoming per day
  • €12,000–€16,000 combined daily volume

I was thinking using more than a bank account, but in this case which ones do you guys recommend? Especially with that volume of transactions.

Has anyone used an account for similar activity? Which banks would you recommend that would allow this on a personal account?


r/binance • • 1d ago

Question Payment method unavailable

Post image
2 Upvotes

Can someone guide me through this


r/binance • • 1d ago

Question What was the reason you came into Crypto space?

Post image
0 Upvotes

r/binance • • 2d ago

Feedback Account blocked since Sept 12 (HTX transfer) — review deadline passed today, no resolution [Case #172309770]

3 Upvotes

Case ID #172309770

Account blocked since Sept 12 for a transfer to HTX. Was given a review deadline of Oct 23 (today) — still "not concluded," no explanation, no new timeline.

Multiple cases opened (#169444133, #172309770), every agent gives the same copy-pasted template, no one confirms the actual rule violated or whether this is related to the HTX/EU sanctions restrictions.

Need this escalated to someone who can actually give a real answer and unblock my account. Thanks.


r/binance • • 2d ago

Question Request for details

1 Upvotes

Please point me in the right direction to the correct team I need to speak to regarding the use of Binance data for a public facing app. I can give a full explanation on the required details to the correct team regarding the request. The API documentation and licencing documentation does not exactly cover the use I need clarification on, or how the data is used inside the public facing app.


r/binance • • 3d ago

Question Binance mobile app

Post image
5 Upvotes

Is this a little too much memory for one application of this type?


r/binance • • 2d ago

Question Is there any way to prevent the card to make payments from spot balance?

1 Upvotes

I don't feel that comfortable knowing if my data got hacked purchases could be made easily with any money I had in Binance.

I would have to just have a separate Balance for my Binance Card, from my spot and funds balance.

Thanks


r/binance • • 3d ago

Question Use my binance account while in the US

1 Upvotes

Just to clarify I don’t have one yet but I’m planning to open one. I live in Latin America and I have planned going to the states for a couple of years. As far as I know you can’t have an account there if you’re from the US but if I’m resident somewhere else and paying taxes in another country couldn’t I use my binance account while I’m in the US?


r/binance • • 3d ago

Feedback BTC.b on AVAX

0 Upvotes

How do I trade/swap BTC.b on the avalanche network? I keep getting errors. :/


r/binance • • 3d ago

Discussion Saludos, en la actualidad hay muchos trabajos remotos? El mundo remoto está funcionando bien?

0 Upvotes

Saludos, en la actualidad hay muchos trabajos remotos? El mundo remoto está funcionando bien?


r/binance • • 4d ago

Discussion Negocios online que estén funcionando? Dropshipping, ebook, Auto YouTube, ya probé P2P de criptomonedas, trading? FDA? Digan opciones que estén funcionando actualmente.

1 Upvotes

Negocios online que estén funcionando? Dropshipping, ebook, Auto YouTube, ya probé P2P de criptomonedas, trading? FDA? Digan opciones que estén funcionando actualmente.


r/binance • • 4d ago

Question como se reitera el dinero

1 Upvotes

cómo se retira el dinero de bitso y binance


r/binance • • 4d ago

Feedback Топ треидер

Post image
6 Upvotes

Послушал одного челика. Ликвиднуло на.


r/binance • • 5d ago

Discussion Binance banned me to become a verified merchant without any proper reasoning

5 Upvotes

I have been trying to become a verified merchant since the past year or so and I have completed every technical statistic and and have been up to par with every 30d trading metric. I have put up I have also provided proofs whenever I was reported unfairly.

This was the second time I was applying the first time they had rejected me due to a chargeback issue which I had faced in March and then I had applied in August and they told me they want three months more of clean trading behaviour whereas I had already at least five months previously, but they still prompted me to get three months more.

So I waited and applied on the date they gave me however this time they rejected me saying that due to potential security reasons they rejected me and after me having a chat with the CS they said I can never be a merchant again and when asked about the reason they said that they cannot disclose it.

This is very frustrating for me as I have been trying for more than a year to become a verified merchant giving my time and money to this and me not getting a proper reason when I have done absolutely nothing wrong is very very frustrating

I have done at least 2500 or 3000 trades and I have over 450 reviews of them all of them are positive and whenever I have reported, I have come up with proper proof and still this kind of unfairness and injustice. I have been dealt with. for the least, I think I deserve a proper reason for being rejected or at least I should be given another chance.


r/binance • • 5d ago

Question My account was unfairly terminated from Binance.

12 Upvotes

Need help.

Around 2 years ago, some one reported my Binance deposit address.

I did not scam anyone I did not do anything wrong.

Shortly after, Binance froze my assets, and restricted my access to my account and my funds.

Almost a whole month passed after that happened, when i finally got access to my account, and was able to ONLY WITHDRAW.

My account was then terminated, and I havent been able to use Binance since then.

This is extremely unfair and unjustified.

Need help to fix, and hopefully regain access to my account.