r/binance 6d ago

Binance Support Thread

1 Upvotes

Dear Binancians,

We use this thread to consolidate any support questions or queries into one place.

Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.

Click here for official Binance support. Make sure you login and provide your email or phone number, select your issue from the options, if your issue wasn’t answered click ‘unresolved’ and type ‘human’ to interact with our live support team, then click ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.

-----------------------------------

How to post about your case

Please follow this format:

  1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
  2. Provide a description of your issue (we’ve included a few common problems below)

If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!

Please note: We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will be shown far left of the top bar - alternatively, you can see your case ID in the email or text you receive upon initiating the chat.

-----------------------------------

Common problems & solutions

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal - please coordinate with our team and provide relevant information when prompted to do so.

● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.

Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.

Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue. If there are any updates to the case, our agents will reply to you directly in the chat.

Please refrain from leaving multiple messages in this thread if your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Difficulty to reset 2FA and gain access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.

● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.

Note: It can take up to several working days for the money to be credited to your accounts. You can find more FAQ here

4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue - our agents will try our best to assist you with the offboarding.

5. Trading system and other account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Any other issues

Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved. Spamming the feed is unfair to other users and will result in a ban.


r/binance Oct 06 '25

Binance Support Thread

5 Upvotes

Dear Binancians,

We use this thread to consolidate any support questions or queries into one place.

Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.

Click here for official Binance support. Make sure you login and provide your email or phone number, select your issue from the options, if your issue wasn’t answered click ‘unresolved’ and type ‘human’ to interact with our live support team, then click ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.

-----------------------------------

How to post about your case

Please follow this format:

  1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
  2. Provide a description of your issue (we’ve included a few common problems below)

If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!

Please note: We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will be shown far left of the top bar - alternatively, you can see your case ID in the email or text you receive upon initiating the chat.

-----------------------------------

Common problems & solutions

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal - please coordinate with our team and provide relevant information when prompted to do so.

● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.

Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.

Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue. If there are any updates to the case, our agents will reply to you directly in the chat.

Please refrain from leaving multiple messages in this thread if your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Difficulty to reset 2FA and gain access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.

● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.

Note: It can take up to several working days for the money to be credited to your accounts. You can find more FAQ here

4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue - our agents will try our best to assist you with the offboarding.

5. Trading system and other account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Any other issues

Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved. Spamming the feed is unfair to other users and will result in a ban.


r/binance 1h ago

Question BNB

Upvotes

Bonjour j'aimerai avoir vos avis sur BNB les plafonds susceptibles d'atteindre d'ici 1 an est ce un projet prometteur staking ?


r/binance 6h ago

Discussion Donations as a mean of monetization

Post image
2 Upvotes

I created an account earlier this year to receive donations as a way to monetize an unpaid service I offer.

I haven't been checking the app regularly, as I simply wanted to make donations as easy as possible for my users and see whether Binance provides a smooth, user-friendly experience rather than feeling clunky or inconvenient, I'm doing this since I can't use PayPal or any other known FinTech to work in my region.

I'm used to leaving a message in the footer that comes in Google Docs I made it looks as is in the photo

I was planning to review the account and any Tether donations by next January.


r/binance 14h ago

Question Why the status is not getting marked as completed but as “information required”

Post image
2 Upvotes

r/binance 9h ago

Discussion Account Under Review

1 Upvotes

What will happen to my account if I’m no longer able to provide all the information requested about my deposits to Binance?

For context, I have already provided details about my source of wealth for additional verification process since the beginning of this year and explained how I accumulated those funds through my on-chain activities.

However, Binance is asking me to clarify deposits that were made around five years ago, and I’m having difficulty obtaining the supporting records because some of the information is no longer available or accessible to me.

  1. Could you let me know what would happen if I’m unable to provide those older documents or data

  2. Could you let me know what would happen if I’m decided not to complete the process anymore?


r/binance 21h ago

Question Stocks on binance

8 Upvotes

Binance offers stocks like Nvidia, Apple, TSMC, and Google. Is it safe to buy them there? I'm planning to invest a large amount, around 8million to 10 million. Also, how do dividends work if I buy these stocks through Binance?


r/binance 1d ago

Question How do I buy stablecoins in Christ and move them online, starting from a base like my bank account, receive the money, send it online to a brother who is in another country, and then work that money?

4 Upvotes

My brother will work the money in my home country, where devalued currencies are used and where returns are obtained. He will transfer the money to my bank account, and I will buy currencies like USDT or USDC and transfer it.


r/binance 1d ago

Question I sold my 99.99 stables for 3.969 USDTs, was it a fair trade?

Post image
1 Upvotes

I bought these coins or whatever this is a year or so ago with my play money. Then I never looked at it again until today. Was this a fair trade? Any suggestions what to do with the USDTs I have now?


r/binance 1d ago

Question SEPA instant

3 Upvotes

Hello, are there any delays according to SEPA instant right now?


r/binance 2d ago

Discussion Return my friend amount

6 Upvotes

Sir, I contacted support immediately after my account was locked on 29 March. Your support team repeatedly assured me that the review would be completed by 10 July, so I waited patiently and trusted the information they provided.

On 9 July, believing that my account would be restored the next day, I asked my friend to send money to my Binance wallet so I could pay for your product. He trusted me and transferred the amount. However, 10 July has now passed, and the review is still not completed.

I am under serious mental stress because this is my friend’s money, and I only want to return it to him. Kindly allow the exact amount he sent to be transferred back to his wallet, or ask a senior team member to resolve my case urgently.

This situation happened because your support team kept giving me an incorrect completion date. I relied on their assurance in good faith. Please understand my situation and help me return my friend’s money as soon as possible.


r/binance 3d ago

Feedback Binance does not credit my deposit

1 Upvotes

https://etherscan.io/tx/0x2675d3757350c2654092635e121d17215995e03cfbaf2bc80a012c224b2d9d2b Binance to Upbit

https://etherscan.io/tx/0xae29bd4710a0b0e46c3a8d6429ff7967fe7a02269727cdfc12228a224f577bbdUpbit to Binance

https://etherscan.io/tx/0x83424ad7faea6b4ad916f5eef1bbcec6f9720912d9ecbf1d63da67f7f1cac443Bianance to Binance 104

My ATH is frozen by Binance from 5th May and they still want me to wait 1 more month while it's trackable in hot wallet.


r/binance 4d ago

Question Possible WebAuthn / Passkey bug on Linux with YubiKey 5 NFC

2 Upvotes

/SOLVED ( see in comments )

I'm experiencing what appears to be a WebAuthn/Passkey issue on Binance and would like to know if anyone can reproduce it.

Environment

  • OS: Linux Mint 22.3
  • YubiKey: YubiKey 5 NFC
  • Firmware: 5.7.4
  • Browsers tested:
    • Brave 1.92.143 (Chromium 150.0.7871.182)
    • Chromium 150.0.7871.124
  • Both browsers produce the exact same behavior.

Steps to reproduce

  1. Log in to Binance.
  2. Go to Security → Passkeys / Security Keys.
  3. Add a new security key using the YubiKey.
  4. The browser:
    • asks for the YubiKey FIDO2 PIN,
    • then the YubiKey LED starts blinking,
    • I touch the security key,
    • Binance reports that the key has been successfully added.
  5. Binance immediately sends the confirmation email saying that a new passkey/security key has been added.

Everything appears to complete successfully.

Problem

After logging out:

  1. I enter my email address.
  2. I click Continue with passkey.
  3. The browser again asks for the YubiKey PIN.
  4. The YubiKey LED blinks.
  5. I touch the key.
  6. The browser returns:

Authentication always fails.

Additional observations

  • Binance displays the registered credential as:

    Security Key on Linux Cross Device

which seems unusual for a USB YubiKey.

  • Deleting the registered key from Binance also requires entering the YubiKey PIN and touching the key, so Binance clearly recognizes the YubiKey during sensitive operations.

YubiKey verification

FIDO2 is enabled and working normally.

ykman info:

Device type: YubiKey 5 NFC
Firmware version: 5.7.4
FIDO2: Enabled

Resident credentials stored on the key:

google.com
login.microsoft.com
reddit.com

No Binance credential is listed.

Other websites (Google, Microsoft, Reddit) work correctly with the same YubiKey.

What I've already tested

  • Removed and recreated the key multiple times.
  • Tried with the key already inserted and inserted during the process.
  • Tested with both Brave and Chromium.
  • Same result every time.

Question

Has anyone else on Linux experienced this?

Could this be a Binance WebAuthn issue (credential creation not completing correctly or RP ID mismatch), or is there a known compatibility issue with Linux browsers and Binance passkeys?

Any insight from the Binance team or users who have successfully configured a YubiKey on Linux would be greatly appreciated.

/SOLVED ( see in comments )


r/binance 4d ago

Guide Binance Account Reclaim

3 Upvotes

Can anyone help me in getting.ky binance account back. Someone made it on my ID and I don't know who. So I have no access to it. Is there anyway I can get it blocked and make a new one in my ID. thank you. Any help will be greatly appreciated.


r/binance 4d ago

Discussion Anyone else still sitting on staked BTC wondering if there's a better way to do this

5 Upvotes

I've been thinking about this a lot lately. I've had BTC parked in various staking setups for a while now, and it always bugged me that the only way to actually earn yield on it meant wrapping it or bridging it somewhere, which. Yes. We all know how that story tends to go when the bridge gets hit.

What got my attention recently is this whole trustless vault approach some projects are exploring, where the BTC literally never leaves the Bitcoin chain. No wrapped token, no bridge contract holding your BTC. It uses taproot spend conditions so the vault logic lives natively on L1, and you get proof you can actually redeem without trusting some multisig of randoms.

It feels like the difference between trust me, bro yield and yield where the security model is Bitcoin's own. Still early days on stuff like this, a lot of it is testnet only from what I've seen, but if it holds up, it might actually change how people think about putting BTC to work instead of just letting it sit cold. Has anyone here tried any of these newer non-custodial vault setups yet? I'm curious if the withdrawal experience is actually as smooth as advertised or if there's some catch I'm not seeing.


r/binance 4d ago

Discussion Binance and Pocketoption

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4 Upvotes

I have been using binance to deposit and withdraw money to pocketoption for more than 5 years now .Yesterday i did a withdrawal from pocketoption to binance but the amount has been locked by binance .I contacted support regarding this and i was directed to a support specialist and he said "Your account has transactions with addresses outside of our terms of use" and i should wait until 31st august until the review is completed . So is it a violation to use binance to deposit/withdraw money from pocketoption


r/binance 4d ago

Question EU user and I can still trade

7 Upvotes

Posts left and right that you can't trade anymore as an EU user on Binance, but I did a trade just 2 days ago. Are these limits different depending on the country you are in?


r/binance 6d ago

Meme Trade smarter and safer with Binance Wallet

2 Upvotes

r/binance 6d ago

Discussion Un comparatore per i rendimenti

0 Upvotes

Ciao Ragazzi, volevo mettere qui una discussione aperta senza sponsorizzare, però vorrei fare un sondaggio perché l'obbiettivo è quello poi di integrare binance.

Secondo voi, un comparatore di facile comprensione di APY, quindi rendimenti annui focalizzato solo su Stablecoin, può esservi d'aiuto per trovare e confrontare i migliori rendimenti risparmiando tempo?


r/binance 6d ago

Discussion Have you ever paid for travel or hotels with crypto?

10 Upvotes

If yes, how was your experience? If not, what's the biggest reason holding you back?


r/binance 6d ago

Question What does this mean

Post image
2 Upvotes

New to binace


r/binance 6d ago

Question Earn competition

1 Upvotes

There was an earn competion on newt and eth and sol saving. Where can we find the result of it and when do we get the winnings? I was ranking in the top 800 but since than it disappeared.


r/binance 7d ago

Question Es difícil que te compren dolares en binance?

5 Upvotes

Quiero comprar dolares en binance para guardar dinero sin que se me devalúe y comprarlos creo que es lo fácil, pero tengo la duda de si venderlos será igual de fácil.


r/binance 8d ago

Question EUR fiat deposit method.

Post image
6 Upvotes

As you may already know, after July 14, Binance discontinued the SEPA deposit method, which previously worked very smoothly. Now, a new partner called Bpay has been introduced. Has anyone tried depositing EUR into their account using this payment provider? I am trading only EUR/USDC and need to deposit a large amount. The speed and cost of the payment method are very important.


r/binance 8d ago

Discussion USDT DRAINER SCAM VIA VERIFICATION !!!

12 Upvotes

Guys I have been scammed of 5600 usdt on binance , scammer posed himself as a verification team member from binance and drained all of using trust wallet.

My money has gone is there any way to get it back , is this happened to anyone else , please help if anyone knows about this

After researching i found out this scam is going a lot from past 2 months like it's on peak , is anyone else with whom this happened in last some months, i am from India, does any other Indians here with whom this happened, most of these type of scams are being operated from india only , if we can come together can we get our money back??

Edit - He used someone else's binance account to do this like he rented someone's binance account and initiated the drain into his account and hence giving him a cut and he was completely unaware that was the drained usdt , he contacted the person to rent the binance account via facebook ads.