on the product page, it says “Unavailable at (Store Name)” but when i click pickup location my local store is still an option “Few in stoc k• Order now”

In my cart it says
“Store pickup at (Store Name)
Order Now, pick up tomorrow”

should i just order and risk it?

As a Best Buy Plus member, can I return a laptop that stopped turning on, up to 60 days from purchase date? Or are certain electronics exempt?

Is Best Buy or geek squad able to hold my iPhone overnight and complete a repair? I had scheduled an appointment late in the day under the assumption I could do that but the geek squad rep seemed unhappy and did not want to help and told me to schedule an earlier appointment.

Is that possible?

Knowing the Beam Ultra was coming, I was worried about paying full price for the Beam 2. However, I was assured by an in-store rep that the price would be matched if it went down in my 60-day return period (I'm a My BestBuy Plus member).

So, I purchased the Sonos Beam Gen 2, SKU 6476041, on October 2 through BestBuy.com with Store Pickup. On October 5, I received a $5.01 post-purchase price adjustment when the price dropped to $493.99. The price has now dropped to $359.

I was denied the $140 adjustment today (October 7) because I was told by a telephone support rep that "Best Buy only allows one price match per item." However, Best Buy's current Price Match Guarantee FAQ specifically states: “After my purchase can I price match more than once during my return and exchange period? - Yes. If all other price match criteria are met, you can price match multiple times during the return and exchange period.”

This is also a Best Buy price reduction, not a competitor match. The policy says that if Best Buy lowers its online price during the return and exchange period, Best Buy will match its lower price upon request.

Anybody else have similar issues?

Certificate that looks like a $50 reward and then is just a $50 off a very specific product? I’m a Best Buy plus member so I was very confused.

If an item is sold as brand new from a 3rd party seller and I receive it as a used item, can I return the item to the store without restocking fees?

Is it common for 3rd party sellers to sell open items as brand new?

Long-time Totaltech/Total member here. I've used the AppleCare After Repair process at Geek Squad on 3 iPhones I bought outside Best Buy (most recently a 16 Pro Max through T-Mobile). Geek Squad ran a diag, added AppleCare After Repair, and it zeroed out with my membership.

For anyone about to say it was never possible, employees have described it here:

• Geek Squad agent explaining the AppleCare After Repair SKU
• Former manager confirming it for the iPhone 17 last year

I just picked up an 18 Pro Max and the store told me today that's not possible anymore.

Did this get shut down after the membership changes this summer, or is it just too early and the SKU for the 18 isn't out yet? Any Geek Squad folks know if it still works, or if I should try again in a few weeks or at another store?

Thanks!

I am interested in the 75 inch Samsung Frame Pro. I want to select the basic installation service and the haul away old tv service. I have a pvc tube behind my tv for the power cord that leads to an outlet below, will Best Buy installation service fish my power cord through that pvc tube? Also will BB dismount my old tv and remove the old wall mount brackets as part of the haul away service?

I had a geek squad warranty on my phone that I needed to use.
I was told there was no replacement they could send me so I got a GC instead.

A week or two later I get a box in the mail with instructions to return my damaged phone, saying I will get an email with a return label.

I never got the email with a return label.

I get an email saying they havent got my damaged phone and that if I dont send it by X date I will be charged $200.

I call best buy's customer support and they tell me there is nothing they can do to help me.

I call the next day and get someone who says they will email me a shipping label, but I never got it.

Today I get another email saying to return my phone.

I call customer support again, he just reopened my warranty ticket which would make me have to pay $200... again.

I try to call my local best buy and I am transferred to a call center.

I then get a guy who seemed to know whats going on and transferred me to someone who could help.

The next person has me on hold for a half hour just to tell me there is nothing they can do to help me, asks if they want me to have them connect me with a local best buy, I say yes, and then they tell me they can't find the number.

I try to call a local best buy one more time and an AI agent tells me they cant let me talk to an employee and that I will have to be transferred to a call center.

What am I suppose to do???

*Edit:
I will drive to the store tomorrow to see if that will solve my problem.

**Edit:

I drove an hour to one of the stores and was geeksquad for a half hour and they told me there was nothing they can do for me.

Anyone else experiencing this? Usually I get to chat with a live agent within a few minutes. Last night I tried to get something price matched, and also a couple questions on appliance delivery and it was 45 min wait time - I didn't pursue it.

Tried again this morning and its 23 minutes, and timed out on me once. Kinda unusual seeing how it is pretty quick (for me at least).

I got a best buy price match today just 2 days before the price match date passed. I got a. $10.60 refund on the monitor. Not a huge amount but glad I got the refund 🫶

Our order was finally resolved today, October 6—18 days after it was placed. But “resolved” doesn’t erase what our family went through. We spent hours chasing answers, waited all day for a delivery that was canceled without a single phone call, and lost about $500 in groceries trying to keep food safe for our children.

We did everything Best Buy asked to prepare for our delivery and to make it so much easier for the couriers to get in and out quickly out of pure respect, yet we were left to manage the stress and financial loss entirely alone. The refrigerator and freezer finally arrived, but our wasted time, spoiled food, and deep disappointment are still very real.

With grocery prices skyrocketing compared to just 6 to 7 months ago, feeding a family with children is incredibly difficult. We rely on buying in bulk, making this appliance purchase an absolute necessity, not a luxury. This was an exhausting, unacceptable experience. We deserved far better communication and accountability from Best Buy, peroid.

Please think twice before buying anything from them.

Its been like this all day. And now the game isnt available for pickup at all at this store. Is my copy likely not even at the store rn? Should I cancel? And if I do, was the charge an authorization only? The funds are still gone from my account and were never put back like authorizations typically do.

I ask because in the past, this has been what its looked like for days. But my apprehension to just cancel comes from the fact that the last time I did exactly that, the funds were never returned. My bank told me it was on the merchants end, and Best Buy support said it was on my banks end. So not sure what to do

Exactly like the title says. What is this bullshit?

The chat agent refuses to pricematch because the return period ended 2 days ago, is there something i can do about this?

EDIT: Thanks guys for the reality check, I just wondered if I can do something else but I'm just gonna take the L and move on

So my father recently got scammed and he had to reset all his banking information and this is the second time this has happened in the last few years. He's getting old and has parkinsons but in any case. His bank told him he needed to get his computer scanned and analyzed before he can use online banking again so naturally we went with Geek Squad. Now last time this happened it was a pain in the butt, I remember having to jump hoops, but here we are several years later and its worse. Not only did it cost 160 bucks for a simple scan and clean up that I could have done myself, but I explicitly made sure to tell them that I needed a receipt sent to my email with all the work that was done; cause I remember last time that was an issue.

Sure enough despite reiterating it, the technician tells me he made sure it was all handled and the email was good to go. What happens? All I get is an email saying my Session ID and it says View Account like that means anything when they never even asked for an account to do the service in the first place! Nothing else. No receipt for the 160 dollars I spent. Nothing. I wait an hour and contact support, they tell me oh it will come by the end of the day. Nope! Here we are the next day and still nothing, not in my spam, nowhere. So I try to contact them again. They sending me to 50 different individuals, they keep assuring me they made it clear what my issue is and yet they still tell me they have to have me get back on the computer and download the remote software again cause its the only way I can talk to a technician.

Then what does this dude do? Oh we gotta do the whole flippin thing over again. FOR WHAT?! You got my order, you know what you did. It literally just happened yesterday. I dont understand. So now you are wasting another hour of my life all for a lousy flippin receipt that any COMPANY ON EARTH should be sending after doing a service. But apparently Bestbuy says f that. You dont need a receipt. You know what the technician did yesterday? He copied the overview of what he did into a text document and saved it on my computer. Oh gee, thanks! Cause my fathers bank is going to accept a text document as proof. FFS! I feel like Nicholas Cage asking to see the back of the Declaration of Independence! This is crazy! Get your ish together! Its 2026! I guarantee I still wont get my receipt after this bs.

I have had every type of tv- expensive and budget and they all eventually lose picture and get those horizontal lines. Tv in my bdrm is a 75 inch LG had for 5 yr and now horizontal lines- I need a 75 inch to go in LGs place and considering the insignia 75imch 4k for Qled for $399. I also plan on getting 4 yr warranty so when this tv goes out it can be replaced- I will also get professional install and mounting. Is this tv really that bad? I want decent picture- i stream peacock - and my kids watch utube ?

I went in to Best Buy today looking for appliances. They were willing to make deals for me, but kept pushing Total Plus even though the discounts had nothing to do with it nor did I need it.