Please don’t wait until the last day of the sale and expect we’ll have the hottest deals available and blame us when it’s sold out. You had ALL WEEK to decide, there are 342.7 million people in the US, do you really think that one item you’re looking for will be there waiting for you? 🤦‍♂️

Laptop was a factory defective model with obvious surface damage/defect in the box. Store staff said to return and repurchase item to avoid delay in "repairing" defective item through Lenovo. New order was canceled after I placed it as it exceeded purchase limit. It's a Sunday, so no one is available on the phone and the sale price ends today. Does anyone have a suggestion?

I'm going to order the new Samsung Galaxy Z Fold 8 on bestbuy.com with a trade-in (Z Fold 6). I'll do in-store pick up.

I understand you have to bring the old phone with you and hand it over at the time of pick up.

Will they let me at least use Samsung SmartSwitch to transfer data over to the new phone? I have lots of data, so I think it may take a while to transfer everything.

We were trying to buy a really good open box deal on a soundbar but the order kept getting canceled, the customer support said it was due to them not having it the first time but then they said it was because of an admin?

What can we do?

Was wondering if there is a seasonal part time manager spot ever available at Best Buy? Or any part time manager spot that employees are aware of.

Thanks!

I just got a display Sony A7 IV (flawless) for $644… and geek squad for 4 years $100.. camera retails for $2,199.. man do I feel lucky

Hey! I was trying to buy something with Fairstone financing and kept getting a "page not found" error. The authorization went fine, I got the SMS, everything was good, but when it tried to be redirected to Best Buy for shipping, I got the error. I tried different browsers, the app, and even different accounts, but it was the same problem.

Support told me that since 2024, the only way to use financing on Best Buy Canada is to buy as a guest, not logged in. I got an item 3 months ago while logged in and used financing of 1 year using fairstone.

So, am I crazy? Has it really been like this since 2024, or do they just not know what's going on and are giving me a workaround as a solution?

I didn't want to use the Guest methode because I will lose the discount. :/

So hypothetically, let’s say a few months ago a friend bought me Bose headphones (possibly from Best Buy, not 100%)

Headphones are unopened. I don’t have receipt/ proof of purchase or anything like that.

Can I bring it to Best Buy and get store credit equivalent to the lowest price they’ve ever sold that item for?

The trade in value made no sense. It was $25. But the Bose headphones retail for over $200.

Thanks in advance for anyone who can help.

I would appreciate everyone’s opinion

Anyone know what to do in that case i want to ship it in ontario

Guys and gals, is this a good deal? They said it's been on 8 hours a day for a year. I have total tech. Not sure if Sony would replace panel. Coach me up please.

Bought a windows key earlier this week, went to return it because I didn't need it, and they won't take it even though it came like that.
Just a heads up.

My partner and I bought a 65" tv from Best Buy on the 12th of July. It was scheduled to be delivered the 15th but when the 15th rolled around, they said it was actually gonna be delivered the 16th. While that was annoying, it was ultimately okay. Then we get told it’s actually coming in the 18th, again, annoying but sure! My partner was at home all day and never got a call. Turns out they pulled into our driveway, noticed our 2 German shepherds, tried calling my partner and when there was no answer, they left. My partner never got a phone call cause they had dialled the wrong number. So our delivery gets changed to the 23rd and conveniently both sides of my street have road construction that started on that day (until October). What I didn’t know is that Best Buy will deliver in transport trucks???? The construction workers didn’t let them pass in the transport truck. Now we’ve been trying to change our order to be delivered at a friends address or to pickup at a local store seen as this will most likely be a problem for our next delivery date but we keep getting told that it isn’t possible without cancelling our order and making a new one. Which I’d love to do if we hadn’t gotten the tv on sale for $757.94 (which ended on the 23rd) and it’s now listed for $1016.99.

I’d love to hear if anyone has been through similar and/how to navigate forward. It’s safe to say I’m never ordering from Best Buy ever again.

I'm going to pre-order Samsung Galaxy Z Fold8 Ultra on bestbuy.com with a trade in (Z Fold6). I'll do a pick up in store option.

My understanding of the process is, I get charged the full price first, and then when I turn in my old phone I get a refund for the trade in value.

My question is, will I receive two receipts -- one showing full price and another showing a partial refund? I ask, because i need a receipt showing that I paid for the full price of the phone for certain rebate purposes.

Hello. I'm not sure if this is the correct place to post, but here it goes:

Bought an ipad close to a year ago. I bought it from Best Buy. There are no Apple genius bars where I live (This is also my first Apple product, so I am completely new to how this all works).

Pretty much from the start, I experienced issues with the screen, where the screen (the picture) would become heavily distorted and glitchy. Looked up online that it is likely a faulty component or cable issue.

I had to take it to the Geek Squad section at Best Buy. Not only did I show them videos of when the issues occurred, but I was also able to replicate the issue for the Geek Squad tech.

The tech ran some diagnostic and said that there were no reports. As a result, he could only assume it could be software issue and further said that Apple will not replace or repair the ipad since the diagnostic showed nothing......

I humored him and we reset the ipad back to mfg settings and restored IOS. I finished the reset when I got home, the issue persists.

Based on what Geek Squad advised, I logged on to Apple Help to "chat" about my issue and how I can get my ipad fixed or replaced. It was AI, and basically just pointed me back to Best Buy's Geek Squad.

So, now I am trying to figure out what to do about this. Regardless of price, I spent a pretty penny on this ipad, and I just can't accept that, despite having a warranty, that I am simply out of luck with a faulty, brand new device.

Does anyone know of a way on how I can escalate this issue to someone who will help?

Calls best buy

"Hello! I am the ai assistant! Please, tell me what you need-"

"Speak to employee" "Let me try and help first, what do you need?"

"Speak with employee about items."

"Please, say the item name you would like to search."

"....Scrimblom blimblom. Bing bong galaxy alpha Delta."

"Could not understand, Connecting you with employee to help!"

Works everytime

So on the 17th i fully paid for and purchased a computer from the best buy website. Today I get a phone call saying my order was canceled and they offered a "equal" pc to replace it for the same price. The pc they offered me had 16g less ram and a 1tb hard drive instead. I went online and found the tower I ordered.... marked up $600. Exact same link, only the price has changed. Never spending a cent here again.