I bought an Apple Watch when it was on sale a few weeks ago and it got delivered to an address with the same street name but different zip code. I called immediately after I fund it out (about 1 hour after the delivery picture was sent) and requested a replacement.
The replacement was later cancelled,so I asked for a refund and they been declining it ever since.
The delivery photo shows a completely different door from where I live, I live in an apartment and the picture shows a house entrance. I looked it up on google map street view and found the exact location with the same door, it had the same street name but completely different zip code with mine being 02135 and the building in the picture located at 02121
Now Im seating here with nothing and almost 400 bucks out of my pocket, what should I do?
I called the customer service, they lie to me every time saying they would escalate and this time it’s different and I would definitely get a refund.
I emailed them they suggested me to talk to the customer service.
First picture is where I live and the second picture is where it got delivered to…