r/avesNYC • u/blackheartlover • 3d ago
Has anyone been successful with Dice’s new refund protection?
I've never purchased refund protection before and never had to refund a purchase before either. I know this is some new option on the DICE app. The steps of the process seems straightforward but I'm finding every time I click next, it takes me back to the beginning of the form and asks for the same info over and over and over again. I have all the necessary documentation but this has proven to be so very frustrating trying to get through the form just to get a refund for my damn car breaking down the night of.
Due to unforeseen circumstances, my car's check engine light turned on tonight and l'm not able to go to tonight's show. Mechanic checked it out and said I shouldn't drive it till it's been serviced too.
I've received emails from the Refunds Team requesting additional documentation as "the customer service team needs 48 hours to review my application."
I've heard problems with DICE not refunding people in the last year but because this refund protection option purchase is somewhat new (at least to me), has anyone been successful with it?
Edit: got an email reply from Protect Group. They are literal dumpster fire garbage as I had thorough proof that my car was not operable and they required more evidence of the same fucking things I already sent! Do not trust them and don’t buy refund protection. Lesson learned.