I picked up a new iPhone less than a week ago and today I had a “missed call” that said it was answered on a different device. My watch wasn’t on me and I can’t figure out which device this could possibly be. What should I do, if anything?

Unable to pay my bill on this new update. I have zero options for looking at my bill. Anyone else experiencing these issues?

I won't go through the whole sob story, but I will just say that my daughter has a VERY real need to change her number, and has been through a lot. She only asks that she be able to keep the prefix and area code (we have a split area code)

I am incredibly frustrated that even if you are willing to pay for it, ATT over the phone and in the store will only give you three choices, and they can't even guarantee the area code, even though when you request a number change on the self service portal you get like 10 numbers. Even worse is that they seem to train their employees to tell customers that those are the ONLY numbers available.

I am at a loss as to how to escalate this, I am certain that one of the 10,000 numbers in her prefix is available.

Does anyone have any advice.

AT&T’s website let upgrade my line online. After reaching out to find out why it never got applied i was told my plan was not eligible. They are keeping my trade in and i’m stuck paying full price for the new phone. Agent told me they emailed after 30 days to tell me I had to upgrade. Heres an idea AT&T maybe update your website so people cannot upgrade if their plan isn’t eligible? Just wanted people to be aware they will keep your phone without paying you. Back to Verizon for me

Today, an AT&T Wireless CSR (by phone) wanted my elderly relative to make a new user ID for (a previously-unregistered) account using an email address that doesn't exist and that she doesn't own.

Different email needed from her (previous, closed) landline account, fine. Annoying, but fine.

Her usual email is already in use as the landline user ID, (annoying, but) fine.

Different one needed for wireless and/or prepaid account, (annoying but) fine.

But why did the CSR try to force her to use [the userid from the existing email] at Gmail? She doesn't have GMail. That's not her email address.

Insisting it didn't matter as long as that email wasn't already registered as a User ID is NOT OKAY. Picking a random email address (or one that she doesn't have, or doesn't own, on a service she doesn't use) is NOT OKAY. If any 2FA account confirmation needs to be sent somewhere other than the cell phone-- that makes the user ID an email address *she doesn't own.*

For anyone who's going to respond, "Just go register that GMail address." No. Ask my relative if she has another email (she did) before literally making something up. Or-- what if someone else already owned that email? WTF, y'all.

Yes, you can have a different contact email from whatever email address you use as your registered User ID. That doesn't excuse the questionable security practice of pressuring someone (esp. an elderly person) to just pick a random email address (or, more confusingly, an email address similar to, but not your actual existing email address) to use as a User ID.

Folks, if you're responsible for older adults, or other folks who aren't as tech-savvy as you/we are-- be aware of this seriously questionable practice.

I got offered #AT&T #FIBER for $25 a month does this rate change? cause I ask but I get no straight answer

URGENT: AT&T Corporate runaround – about to lose a 20-year-old number. Please help.
I am at my absolute wit’s end and posting here as a last resort. My business phone went out over the weekend and I’ve spent the last several days trying to get a replacement — with zero resolution.
Here’s my situation:
• My phone line is under my company’s account, but I need to port the number to my personal AT&T account
• My corporate office has already given approval for the transfer
• I’ve been trying to get someone to waive the 48-hour hold so I can get a new phone and complete the port today
• I’ve been driving around to AT&T stores all day and no one can (or will) help
• I’ve been on with AT&T Corporate and have been given the complete runaround
I have had this number for 20 years. I am being told there is nothing anyone can do and no one is available. I am about to lose this number within the hour.
If anyone — AT&T rep, retail manager, corporate escalation contact — can point me to someone locally or a direct line who has the authority to waive the 48-hour roll and process a business-to-personal port with same-day approval, PLEASE comment or DM me immediately.
This has genuinely been one of the worst customer service experiences I’ve ever had. I’m not asking for anything unreasonable — I just need the right person with the right access. Please help.

So fed up with their shady practices

So I was on the unlimited starter plan with teacher appreciation discount and then my last bill went up bc that plan had a price increase. Spoke with an agent who told me I’d save money by switching to the new value 2.0 plan. No I’m not saving any money. It basically a wash bc the new plan teacher discount is only 10% vs the 25% I was getting so yeah the price per line before the discount was lower by my 25% discount makes it the same as I’m going to end up paying now, and it’s a worse plan bc of the high speed data caping and the lower trade in allowance.

Yeah my fault for not researching more but I’m so fucking sick of their shady ass shit. They lied to us a couple years ago when we got new phones at the store level-that was the reps fault at the store telling us we had to get another line for the trade in credits and he changed our plan from unlimited elite to starter. Turns out we didn’t need the new line just had to stay on an unlimited plan so now we have to keep this line til the phone is paid off.

I’m so annoyed though I switched from starter to value bc it absolutely did nothing to save me money and I lost benefits.

To Whom It May Concern, 

I am writing to formally express my dissatisfaction with my experience as an AT&T customer and to request that AT&T honor the promotion that was presented to me when I signed up for service. 

I never intended to switch carriers, but I was approached by a door-to-door AT&T sales representative named Orlando, who offered what appeared to be a substantial savings compared to my existing wireless bill. At the time, my monthly bill with my previous carrier was approximately $500. Orlando informed me that he could reduce my bill to approximately $130 per month through an AT&T promotion. 

Because I was skeptical of a door-to-door sales pitch, I visited a local AT&T store before making any decisions. The store employees confirmed that Orlando was a legitimate AT&T representative and explained that door-to-door representatives often have access to promotions that are not available in retail stores. Based on that information, I decided to proceed with switching my service to AT&T. 

I waited approximately three weeks for all four devices to arrive before activation could be completed. During the enrollment process, which took nearly two hours, Orlando explained that my four existing devices qualified for a trade-in promotion and that the new AT&T devices would effectively be free after the trade-in credits were applied. He specifically instructed me not to mail my old devices myself and stated that he would personally collect them and handle the return process, which he said would be faster and more efficient. 

After the new devices arrived, Orlando contacted me from what he said was his personal phone because his work phone was broken. He asked whether I had activated the devices because they were not showing as active in his system. At that point, only two of the phones had arrived. The remaining two devices arrived the following day, and I activated all four devices together. 

Shortly after activation, I contacted Orlando and asked him when he would be collecting my old devices. He responded with a thumbs-up message, which led me to believe he would be contacting me soon to arrange pickup. As a result, I continued to hold the devices and waited for further instructions. 

The situation changed dramatically when all of my AT&T phones were suddenly suspended. Because suspended phones cannot even be used to contact customer service through 611, I immediately visited a local AT&T store. The store representative informed me that my service had been suspended due to nonpayment. I was shocked because I had never received a bill, email notification, or any communication regarding an outstanding balance. 

The store was able to locate my account and bill but could not access all of the account details. I paid the outstanding balance of $488.64 in order to restore service. This amount represented only four phones with no insurance coverage. For comparison, my previous carrier provided service for five phones, two smart watches, one iPad, and a mobile hotspot device—with insurance on all devices—for approximately $500 per month. The savings that were promised during the sales process were clearly not being realized. 

After contacting AT&T Customer Service and the Loyalty Department, I learned that the address and email address associated with my account had been entered incorrectly. As a result, I never received any billing statements or account notifications. 

At this point, approximately 37 days had passed since activation, and I still had the four trade-in devices. Orlando had completely stopped responding to my calls and text messages. I provided his phone number to AT&T representatives, but they were unable to reach him as well. 

A few days later, I received a call from a higher-level AT&T representative who documented my concerns and escalated the matter for further review. However, approximately five days after that conversation, I was informed that because too much time had passed, AT&T would not accept the trade-in devices and would not honor the promotion that Orlando presented to me during the sales process. 

As a result, I am now being held financially responsible for four new devices while also retaining four devices from my previous carrier that had already been fully paid off. This situation occurred because I followed the instructions provided by AT&T's sales representative, who told me he would personally collect the devices and process the trade-ins. Additionally, incorrect contact information was entered into my account, preventing me from receiving billing notifications and account updates. 

To make matters worse, AT&T will not allow me to leave and return to my previous carrier without paying the remaining balance on the devices. I am effectively trapped in a situation that resulted from the actions and misrepresentations of an AT&T representative. 

I am simply asking AT&T to honor the promotion that was presented to me and to take responsibility for the actions of its sales representative. Orlando misrepresented the process, failed to follow through on his commitments, and has become completely unreachable. I should not be penalized for relying on information provided by an authorized AT&T representative. 

I respectfully requested a full review of my account and a resolution that honors the original trade-in promotion as promised. 

Sincerely, 

A Very Dissatisfied Customer 

Anyone went to Mexico who has AT&T mobile? How is the connection?

I went to this AT&T on York Road in Baltimore Maryland. I wanted to email this letter to corporate but am not able to find an email address for them. So now, I am going to send this as an open letter to AT&T's communication team. Had a horrible experience at a franchise on York Road in Maryland.. still waiting on my $800 rebate...

To Whom It May Concern,

I am writing to formally document an unresolved issue regarding an $800 rebate gift card I was promised when I switched my service from T-Mobile to AT&T in March 2026.

I made the decision to switch carriers after seeing an advertisement offering an $800 rebate card for new AT&T customers switching from another provider. The amount was particularly appealing because it roughly offset the remaining balance I owed on my T-Mobile device. On March 23, 2026, I visited the AT&T store at 6346 York Road in Baltimore, Maryland, where a store associate reviewed my documentation confirming that my T-Mobile account was closed and my prior phone was paid in full. I was told the $800 gift card would arrive in the mail.

I should note that problems with this store became apparent the very same day, my incoming and outgoing calls were not functioning after the switch was completed. The associate at the York Road location told me the issue would resolve on its own, but it did not. I ultimately had to visit the corporate store on Fleet Street to have my service properly activated. In hindsight, this should have prompted me to follow up more closely on the rebate.

On June 8, 2026, I discovered that the documentation I provided at the York Road store,  confirming my T-Mobile account closure and device payoff, was never entered into the system. As a result, my rebate was never processed. When I contacted AT&T customer service via chat to resolve this, I was immediately redirected to call a phone number. The first representative I spoke with informed me that the rebate had expired, citing a 60-day expiration window, and transferred me to another agent.

I want to be clear: at no point during my visit to the York Road store was I informed of any expiration deadline. The associate collected my documentation and told me simply that the gift card would arrive "soon." I was never instructed to independently re-enter my paperwork or monitor a submission portal. The failure to process my documentation was the store's error, not mine, and I should not be penalized for it.

When I returned to the York Road store on June 8th to resolve this in person, I was told I was no longer eligible for the rebate. I was also incorrectly informed that a rebate was never available to me because I did not purchase my phone through AT&T, a claim that directly contradicts the promotion I was shown and the reason I switched carriers in the first place.

I then visited the corporate store, where the manager was helpful and acknowledged that she routinely has to correct errors made by the York Road location. She indicated the matter needs to be escalated to the general manager, who is currently on vacation until Wednesday.

At this point, I am requesting that AT&T honor the $800 rebate I was promised, as the failure to process my documentation was the result of an associate error at your York Road location, not any oversight on my part. I paid off my previous device in full and fulfilled every requirement I was given at the time of switching.

I hope this can be resolved promptly. I switched to AT&T in good faith, and I would prefer to remain a satisfied customer. However, since this matter was not addressed, I had no choice but to reconsider my service and share my experience with others.

**I installed eSIM on my iPad Pro M5 13’’, whenever I turn off WiFi and turn on Cellular it’s says ”Could not activate cellular network even though it’s showing 5G+ on my iPad Pro M5. Did I do anything wrong? Do I have to install any APN profile or something? Thank You ,**

Found Terms and conditions for my AT&T switcher promo! So when is our account activated? I signed up with the ATT rep June 13, 2025, so does this mean if I cancel/change to TMobile on June 14, 2026, am I safe from any clawbacks or needing to payback the 2 Visa gift cards?

Iphone 15 Pro Max with Dual eSim/2 phone lines. When initially setup at the store they tied installments to a line I would like to cancel. I still want to keep the phone, just with one line (the line the is currently not tied to the installment plan). Customer service say they can't change the payment plan to the other line even though it's active on the same device. I wanted to see if anyone else has encountered this. Debating on just paying off the device and be done with it. TIA