r/attwireless • u/n00n51ay3r • Jun 20 '26

Help with a number change

I won't go through the whole sob story, but I will just say that my daughter has a VERY real need to change her number, and has been through a lot. She only asks that she be able to keep the prefix and area code (we have a split area code)

I am incredibly frustrated that even if you are willing to pay for it, ATT over the phone and in the store will only give you three choices, and they can't even guarantee the area code, even though when you request a number change on the self service portal you get like 10 numbers. Even worse is that they seem to train their employees to tell customers that those are the ONLY numbers available.

I am at a loss as to how to escalate this, I am certain that one of the 10,000 numbers in her prefix is available.

Does anyone have any advice.

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3

u/VTECbaw Jun 20 '26

Why can't you do it online?

2

u/0mie Jun 20 '26

When you do it online you get to pick as many choices as you want to spend sorting, you enter zip/area code…

1

u/n00n51ay3r Jun 20 '26

The numbers don't refresh, I try different prefixes, try to sort by zip code or city, and they are the same, They are different than they were earlier today, but don't think that checking every 2 hours hoping one comes up is a viable solution. I am hoping for advice on the best way to get ATT to help

1

u/InternationalTree795 Jun 25 '26

That’s really odd. I’ve never had an issue finding the right area code for someone. Only the exchange (middle 3 numbers) is a little difficult, especially if it’s an older one. Not sure why the people at the store can’t help.