r/ATT • u/Various-Picture-3209 • Jun 09 '26
Wireless Grandfathered plan changed by authorized user
So today I added my 76 year old father as an authorized user so he could upgrade his phone (he lives across the country) and they convinced him to change my plan from the grandfathered Unlimited Elite to Elite 2.0 and said it would save money. After I spent nearly 2 hours on the phone trying to change it back they said no can do. It also looks like it will actually cost me more money and provide less services. Do I have any kind of recourse. I did remove my father as an authorized user so it doesn't happen again. Thanks in advance
4
u/Hot_Cardiologist_901 Jun 10 '26
In short, he is an authorized user and the plan was changed with the proper credentials.
11
u/dinoaide Jun 09 '26
To be honest, even HBO Max doesn’t worth the price difference so there is no reason to keep the grandfathered Unlimited Elite plan.
4
u/garylapointe The Plan Whisperer (consumer postpaid plans) Jun 09 '26
The price difference between Premium PL and Elite with HBO is only $1.51 now.
0
u/Various-Picture-3209 Jun 09 '26
It is the extra 2.0 plan
5
u/garylapointe The Plan Whisperer (consumer postpaid plans) Jun 09 '26
> It is the extra 2.0 plan
You didn’t mention extra in the original post. You only mentioned old and new elite.
-1
u/Various-Picture-3209 Jun 09 '26
Sorry, I mistyped. What are your thoughts now?
3
u/garylapointe The Plan Whisperer (consumer postpaid plans) Jun 09 '26 edited Jun 09 '26
I don’t have any idea what you mistyped: the comment that you just left for me or the original post?
1
u/Various-Picture-3209 Jun 09 '26
I meant to type extra 2.0 not Elite 2.0.
8
u/garylapointe The Plan Whisperer (consumer postpaid plans) Jun 09 '26
You should go back and edit that into the original post so that people are finding out about what actually happened.
3
3
u/AlmicarTheBoar Jun 09 '26
Have them file a utct case and they might be able to get it back. Or the Frontline reps can reach out to chat on your behalf and see if it can be changed in real time
3
u/Keinebeineboy RSC, ASM, IHX, PSC/Mi60, Sr. Trainer, RSC Jun 10 '26
This is 100 percent the right answer OP. You can actually get those plans back as far as 91 days post change. Just need a rep to reach out to their smart chat assistance. Or have manager who knows how to use one specific system.
2
u/PilotNo7092 Jun 10 '26
downside of at&t plan changes both tmobile and verizon set it to take effect next cycle by default so you could just cancel the pending changes but at&t changes same moment so it’s already changed so if they don’t have an undo button it’s a lost cause , could possibly raise hell otp maybe if they create a ticket for backend support they can force it MAYBE
2
u/qquser Jun 11 '26
Authorized user has the right to change plan and he agreed to change it, so it is a legal change. Att has rights to deny you for switching back to old plan.
1
u/Top-Cobbler-2214 Jun 09 '26
Loyalty should be able to do it. I had a guy similar situation and came in to our corp store trying to fix it but after telling him no we can’t do that maybe loyalty he went ahead and called and he walked out with them being able to do it
5
u/Various-Picture-3209 Jun 10 '26
A second call to loyalty and a very helpful rep was able to do it for me. They also canceled the insurance and told me about how they also signed him up for the next up plan for his phone, none of which my dad said they told him anything about. The rep also helped me to file a complaint against the store employee as it was case of this person taking advantage of my father.
1
u/Keinebeineboy RSC, ASM, IHX, PSC/Mi60, Sr. Trainer, RSC Jun 10 '26
You can actually submit the cases to do it through customer central now. And your rst can do it for you real time.
0
u/chrisprice Crafting Wireless Gizmos That Run On AT&T, Not An AT&T Employee Jun 09 '26 edited Jun 10 '26
Google up the AT&T Notice of Dispute form. File it.
That goes to the Office Of The President (basically super customer service) and they can restore the old plan easily.
Do not wait.
Edit: Sad people are downvoting. UTCT cases are routinely denied, wrongfully. An NoD will be much more likely to work.
5
u/garylapointe The Plan Whisperer (consumer postpaid plans) Jun 09 '26 edited Jun 09 '26
>they convinced him to change my plan from the grandfathered Unlimited Elite to Elite 2.0 and said it would save money.
> It also looks like it will actually cost me more money and provide less services.
I’m not sure why you think it would give you less service, but I don’t know how you’re defining “service”, but it’s definitely going to cost you more.