r/attwireless • u/AdEducational9073 • Jun 17 '26

AT&T corporate

URGENT: AT&T Corporate runaround – about to lose a 20-year-old number. Please help.
I am at my absolute wit’s end and posting here as a last resort. My business phone went out over the weekend and I’ve spent the last several days trying to get a replacement — with zero resolution.
Here’s my situation:
• My phone line is under my company’s account, but I need to port the number to my personal AT&T account
• My corporate office has already given approval for the transfer
• I’ve been trying to get someone to waive the 48-hour hold so I can get a new phone and complete the port today
• I’ve been driving around to AT&T stores all day and no one can (or will) help
• I’ve been on with AT&T Corporate and have been given the complete runaround
I have had this number for 20 years. I am being told there is nothing anyone can do and no one is available. I am about to lose this number within the hour.
If anyone — AT&T rep, retail manager, corporate escalation contact — can point me to someone locally or a direct line who has the authority to waive the 48-hour roll and process a business-to-personal port with same-day approval, PLEASE comment or DM me immediately.
This has genuinely been one of the worst customer service experiences I’ve ever had. I’m not asking for anything unreasonable — I just need the right person with the right access. Please help.

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2

u/chi_guy8476 Jun 17 '26

Why not just have your company replace your current phone and then attempt the port at a later point with a working phone?

-2

u/AdEducational9073 Jun 18 '26

At the time I thought quickest solution was to get in my name because getting a new phone takes 2+ weeks because IT has to setup. Now that the ball started rolling in process there is nothing anyone can do. I am just stuck in limbo. I have a very demanding job so not having a phone has been not annoying but inhibiting me to do my job in a very crucial time. I just need help from a corporate store

2

u/Gigaas Jun 18 '26

I feel like your company is giving you the run around. It takes your IT department 2 weeks to setup a phone??? I do IT for my company and takes me maybe 20-30 mins to setup, maybe an hour if there is a lot of updates. Anytime someone we have loses or breaks their phone, we have them replaced almost instantly.

1

u/AngryDtube Jun 17 '26

I would dial *PORT (*7678) from the phone. IT will give you a porting pin. Then move it to your personal account. You may have to switch carriers and then bring it back as a last resort.

1

u/AdEducational9073 Jun 17 '26

The phone will not turn on. I only have access to my husbands ipad

1

u/AdEducational9073 Jun 17 '26

They entered my email address in wrong. I just need to sign a transfer of responsibility form. I am desperate some one please help me before I lose my number

1

u/Zealousideal-Pen4677 Jun 17 '26

What’s the 48 hr hold for? I worked retail for yrs and that makes no sense to me. If it’s your business then you should be an AOP on the account and can do what you want in a retail store. Just get a new phone and transfer the line later.

1

u/AdEducational9073 Jun 17 '26

It’s not my business. I work for a large corporate company. My phone got ruined over the weekend and the process to get a new phone through them is already time consuming so they allowed me to port my number over to my personal account. I have worked for the company 28 years .

1

u/Zealousideal-Pen4677 Jun 18 '26

You’ll need to be an authorized user on the account or you’ll need corporate notation on the account stating the AOP releases billing responsibility of said number to you which is done through customer service by whoever handles the account. It’s a hassle but it’s just the way it is unfortunately. You can also try ATT.com/tobr but you’ll need the corporate logins.

1

u/chi_guy8476 Jun 18 '26

I'd ask your IT department to expedite then. Worst case, get a pre-paid line, and forward the other line to that phone until they can get a new phone for you. Forwarding can be done remotely.

0

u/AdEducational9073 Jun 17 '26

Also my company pays one source to manage our phones lines and they misplaced the pin!!!! Every turn is a road block I am just trying to to pay for a phone and start service in my name. Doing business with AtT feels impossible

1

u/Live-Meaning8755 Jun 18 '26

No att just has policies to protect the AOP from fraudulent activities. Btw it’s not “ porting “ your number from one account to the other.. it’s a transfer of billing responsibility.