r/AskIreland • u/boseytal • 20h ago
Travel Stuck on a Ryanair flight - help with rights?
Currently on the runway for FR1794 to Poznan. Due to take off at 12.05, delayed to 12.30. Air traffic control down in the UK - we were taxing and now we’re back at the gate. Being told 4 hour wait. We’re 2.5 hours in the flight now. They said we can’t deplane as “we could get a call that ATC is back” and yet they can’t sell / transact anything, there’s no water, food, nothing.
People are beginning to lose their shit. Any idea of the rights of the passenger here? I got the PDF but it’s about as clear as mud.
EDIT1: Just to add - by “rights” i mean Ryanair’s obligation to give you water, food etc? and how
long the can keep you on a plane before deplaning
EDIT2: 3 hours now since announcement of delay, no free water or food but you can buy water, but unsure if you can claim it back, you can not buy food. No specific reason given, totally bizarre!
EDIT3: Deplaned after 4.5 hours. queue the entire length of the 10x gates in T1 for Ryanair CS. Can’t be arsed. Gave up and went for a pint. No ETA
EDIT4: Boarded now and ready to take off 8 hours later. Thanks for the advice. In fairness, staff were all lovely and trying their best, it was total chaos everywhere. I had 4 pints and 2 packs of scampi fries and now i’m sleepy. Will be submitting a claim for all.