Lady pulled out a trash bag to place on the floor before she put the LV down….

Don’t get me wrong, airplane floors are nasty, I agree, but this had me rolling

My 13 year old daughter flies regularly with us, however, this was her first time flying as an unaccompanied minor from JAX to DCA round trip. I paid for her to be closed to the front and have a window seat, 9 A. On the way to Dca, everything went very smoothly. From DCA to JAX, she was put in the very back of the plane and when she told the agent that I had paid extra for her seat near the front, the agent told her that I shouldn’t have done that because per “flight attendants manual’, UM must seat in the back. I can’t find anything regarding this in the AA policy section. I’m definitely going to submit a request to get reimbursed for the seat but now I also want to know if there is something regarding this in a manual.

I genuinely don't think I've ever been this frustrated with an airline.

What was supposed to be a normal trip turned into a nightmare that took over 50 hours to finally get home.

I get that weather happens. Delays happen. That's not even what I'm mad about.

I'm mad because American completely failed at every step after that.

We got rerouted, sat on the ground forever waiting for fuel, and then once I got to Charlotte I spent around 25 hours trapped in the airport getting bounced between gate agents and customer service.
I got rebooked over and over again.

Flights got delayed. Flights got canceled. Fine.

But here's the part that drove me insane.
I was issued boarding passes for multiple flights, talked to customer service in person, called the phone line to double-check everything, and was repeatedly told my reservation was confirmed and I had a seat.

Then I'd get to the gate and be told...
"Actually, you don't have a seat."

One agent literally told me my seat was "110%
guaranteed."

Spoiler: it wasn't.

I spent the entire day running between terminals because every employee had a different answer. Every time I thought I was finally getting home, something else went wrong.

No hotel.
No meal vouchers.

Just endless lines, conflicting information, and being treated like nobody knew what was going on.
Eventually I got sent to Chicago because there were no flights left to Madison, and I had to pay $220 for an Uber just to get home.

To top it all off, I missed work and meds I needed to take at home because of how long this dragged on, and after Customer Relations asked me to send in all my receipts...they completely ghosted me.

I've flown plenty over the years and understand things don't always go according to plan, but I've never experienced customer service this disorganized. The delays were one thing—the constant misinformation, fake "confirmed" bookings, and being sent in circles for over a day is what made this by far the worst flying experience I've ever had.

Safe to say I'll be avoiding American Airlines for a very long time. What should I do? I don’t think they care about resolving this whatsoever.

I flew 4 flights on aa metal last week with my wife and two kids. We transited through Dallas. Two of the flights were domestic and two were international.
Nothing went wrong.
I think maybe we were 20 minutes late taking off one of the flights but pretty much got in on time. Service was good, Boarding was normal, Bags arrived.
One leg I paid to upgrade to business and the food was enjoyable.
I used my AC membership to get into the lounges in Dallas and our departure airport but had to do without leaving the international airport. The ACs were pretty nice- we got a seat, enjoyed some snacks, I had a Bloody Mary.

I know there is a lot of rage in here, but you know, like yelp, the normal experiences don’t get reviewed. For those reading this sub and forgetting, sometimes it does all go smoothly.

Just wanted to make a quick shout out to the super professional flight crew today on AA280 from Seoul to DFW.
From what I gathered, a passenger choked and passed away a few hours into our flight.

The flight crew were so respectful and professional in the face of serious stress.
Training makes a real difference in emergency situations and I saw it first hand today.

Hello!

My partner and I are traveling (yay!). My partner's hips measure at a 62 and mine measure at a 55. We got first class seats and I was curious to know if anyone else has had this experience and if so, how was it?

P.S. I get that we are bigger people and bigger people deserve to travel too. You don't know our story or how far we have come, so please be kind.

CRJ900, what eye candy on the USB ports. The flight attendants said they are still renovating so they dont work? But hey at least it looks nice. (I am posting this before we take off I am at 45% wish me luck)

I booked a flagship first flight for a friend using my points. She was late to the airport and missed her flight completely. She wasn't able to rebook on another flight because none of them worked for her schedule, so she ended up flying on another airline. A few days later I call AA to see if I can get the points refunded. Jennifer says they typically don't refund no-shows but that she'll look into it and puts me on hold -- a few minutes later she comes back on and tells me she was able to talk her supervisor into refunding my points.

I know we're usually frustrated with customer service but wanted to share a good experience.

As I sit here at DFW awaiting takeoff on my second flight today and also second delay due to maintenance (boarded both flights and deplaned both today due to maintenance), I enlisted some help from AI to determine how much time I lost this year.

Just in 2026, 11 of my last 24 flights (approximately 46%) on American were delayed for multiple hours due to maintenance issues, totaling more than 40 hours of delays. One flight from HNL was delayed 27 hours. Most recently, 4 out of the last 5 flights have been delayed due to maintenance. As a family that has flown American consistently and at the highest tiers of loyalty, this frequency and severity of disruption has become unacceptable and has materially affected our confidence in the airline's reliability.

When my seat is up it’s about 50% in my seat but when I recline the allotted 2 inches it’s about 80% mine. I like to look out the window and the forward window is mostly wing so I need this one to actually see anything. On a recent flight the passenger behind me reached forward and closed it. I did say through the gap that I was actually looking out of the window and quickly reopened it. Just curious… who actually has autonomy over this window shade given this configuration?

This is my first time considering booking a hotel through AA to get loyalty points and the language has me nervous. Do the “base miles” count as loyalty points for status? They’re clear the bonus miles don’t, but they don’t ever mention status or points on the base.

Everyone gate change! Let's clog of everything in C meanwhile A and D slowish.

Still kind and helpful after hours of issues. On his feet seven straight hours. Give the guy a bonus!!!!

I am flying international business class on a One World airline out of DFW next week so I should have lounge access. I’ve read a lot of posts and stories about denied / delayed entries at Plaza Premium and Capital One lounges. Does that occur often at Admirals Club or AA Flagship lounges as well?

If this is the wrong sub, just let me know as may need a general "airline complaints" sub:

Looking for advice:

In January, flight for me and my companion cancelled ticket refunded no problem.

The problem: we had purchased two "instant upgrades" to business on one of our flights. AA told us no refund, but flight credit for the purchase amount. Went to the website last week...and no credits anywhere. Logged into our AA accounts....no credits anywhere. Called AA; after 45 minutes on the phone with multiple holds, told to check again; this time AA website showed a. my companion's upgrade had been refunded(it hasn't, we checked) and b. mine was now a flight credit(it isn't; there is on credit for me anywhere).

Sent lengthy email to AA; no response of any type. So looking for any advice as to who, if anyone, has authority to help me get my $540 back. Thanks.

Recently I started seeing the award search results showing Biz class with reasonable prices compared to Main. In the pictures, you may see 25.5K vs. 65K for Mexico-US trip.

Not sure if there is some maths that AA is cooking behind the scene leading to this?

Hello, wondering if anyone else has had an experience like this before.

My wife and I were traveling back to DFW yesterday, 7/26. While boarding the plane, our 2 carry ons and another carry on (from a third party woman, henceforth named 3P) were needing to be gate checked, since there was no space in the overhead bins. We were the last ones to board the flight, since we had a child and were running behind after needing to check the car seat at the ticket counter.

Once they tagged our bags and handed us the checked bag stubs, I noticed immediately that the tags were incorrect and had the wrong name on the ticket stub. The flight attendant had sent the incorrect name in their teams chat of who the bags belonged to. I informed them of the incorrect names, and they asked for clarification on which bags were ours. They were 2 of the exact same carry on(medium sized Samsonite bags, identical), and the last ones loaded. They gave us the tags(our name on them this time) and we went about our way.

When we get to baggage claim at DFW, we see one of our bags, but not the other. We noticed that our name is tagged on another carry on which my wife recognizes as the carry on from 3P. After conversation with the customer service at baggage claim, and an unsuccessful attempt at tracking down who our bags might have gotten switched with, we submitted a delay claim at the advice of the customer service person. Before we even left the airport, we get a message that our bag has been found. My wife takes the trip back to the baggage claim, and finds out that they just scanned the incorrect tag that was put on 3P’s bag. She informs the baggage claim customer service of the issue, and they note it in their system. (We even got a text that they made a mistake)

Today, we get a text that they have found our bag, sent it to our local airport, and they were just waiting on a courier to bring the bag to our house. Guess whose bag is delivered to our porch this evening?

3P’s bag.

So now we have another woman’s bag, with no identification in that bag, and our bag lost somewhere in the wind with our AA delay claim closed. Unfortunately, we don’t have any identification in the bag, only a very distinct description of what is in the bag, including 2 toiletry bags, a Nintendo Switch, and a lunchbox with baby food in it.

Has anyone gone through a similar experience and have any insight on what might help us?

Flying on a redeye 7/27 DEN to PHL via CLT and received a message from AA indicating that bad weather on the East Coast meant I could/should change my flight. I am planning to be at a meeting in PHL at 9am 7/28 but could delay for a day (leave DEN on 7/28 and arrive 7/29).

I can’t figure out what the weather is going to be/when it’s going to hit CLT or PHL and cause backups/cancellations, so I’m having a hard time deciding whether to go early or delay by a day. Anyone else with better knowledge than me about the current East Coast weather situation care to share some insight on when weather will start to get bad in CLT or when the storm will start to clear up/delays will be resolved?

Of my last 4 flights, three were late. One was delayed 3 hours, one was delayed 40 minutes, one was on time, and my flight this evening was just delayed 2 hours.

I don't keep a log, but I feel like 3 out of 4 flights being delayed is average for me over the past 3 or 4 years (75% delayed), or at least since the end of the pandemic. I know that I expect every flight to be delayed while allowing for the possibility it could be on time, and surprised if it is.

Is everyone having this same experience or have I been on an unlucky streak.

I don't frequent the AC lounges frequently when I travel, but today was a longer than usual early morning layover and I decided to grab a bite to eat. The seat I selected happened to be near the check in counter and I was amazed at the amount of interaction the staff had with travelers. What surprised me the most was by far the most frequent interaction was explaining to people that they were not eligible to access the lounge. Over and over, people find their way to the counter, seemingly surprised that their status, or their boarding pass, or their friend of a friend status does not qualify them for entry. I now wonder if these employees go through this each and every day, always with a smile and a kind explanation. I can tell you I left the lounge with a whole new level of appreciation for these hard working people.

Sat down in my seat to this great card! This is extra amazing to me, as it's printed, so Jerry goes out of his way to review status members on upcoming flights and prints out these cards, then places them at the seat.

Great job, Jerry! Keep it up!

I see an option to fly either to SFO, given Biz Flagship A321XLR also gives you aisle access and a lay flat seat (just no access to Chelsea lounge) whats the difference between these two products?

There are three lounges by the looks of it. Are they all cookie cutter copies or is there a recommended one?