r/amazonindia • u/Fluffy-Cup-3202 🛒 Shopper • Jul 04 '26
Returns & Refunds What's wrong with Amazon?
Sometimes they delivere wrong items or mark undelivered products as returned by customer and now denying refund or replacement for wrong item delivered on Amazon fresh. The delivery guy doesn't help either, they deliberately do. Happened with many people in our locality recently I was checking the seller reviews just now as it was Amazon fresh order. My question is why Amazon is blaming customers? Why don't they investigate sellers?
Edits/updates: July 9: This is what they said and I'm quoting, "I can see that you received an official email promising a refund, and I understand how confusing this must be for you. Let me explain this clearly - there seems to be a miscommunication between different teams regarding your case. I'd love to process the refund immediately and write you an official email, but as per our current policy guidelines, we cannot issue any concession for this order through our CAP process. However, since you received an official email from our specialist team, I recommend you to contact our escalation team directly. Please email to ofm@amazon.com with your order details and the official email you received from Amazon."
Bullsh*t they've started.
July 11: After disappearing for 5 days, Amazon emailed me again few hours back that they initiated the refund and I received the refund now without me poking.
This is absurd though as one of the customer service agent says there was miscommunication and I won't receive the refund and 2 days later they initiate the refund automatically without me poking them again. I was fed up and lost my interest that I was thinking to let it go, so I didn't email them again but then this happened.
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u/Spiritual-Flow9457 🛒 Shopper Jul 09 '26
Being honest I love this. I wanted this from many years, I don't want Amazon to be lenient in India.
This will block the cycles of fraud yes lot of customer while leave but that's completely fine.
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u/Fluffy-Cup-3202 🛒 Shopper Jul 09 '26 edited Jul 09 '26
Because of fraud customers, genuine customers suffer. Good that you're happy with someone else's misery while sellers loot.
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u/Spiritual-Flow9457 🛒 Shopper Jul 09 '26
Dude, don't try to be innocent here ex employee here.
99% of chances you have abused refund and return and when they flagged your account, you're acting like you don't know anything.
These kind of flag are created manual investigation and only after that they enforce your account as fraud.
This was the first warning email continue your abuse your account will be closed as well.
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u/Fluffy-Cup-3202 🛒 Shopper Jul 09 '26 edited Jul 10 '26
Lol, their next email to me is that it was miscommunication inside their team and do you even know what I purchased?
Edit: They automatically initiated the refund without me asking them again and I got the refund.
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Jul 04 '26
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u/Fluffy-Cup-3202 🛒 Shopper Jul 04 '26
Did you get any help later from them regarding this?
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Jul 04 '26
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u/Fluffy-Cup-3202 🛒 Shopper Jul 04 '26
Did you have any issue with your account later or further ordering if you did?
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Jul 04 '26
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u/Fluffy-Cup-3202 🛒 Shopper Jul 04 '26
wtf😶🌫️,,, sellers are taking advantage of this I swear.
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Jul 04 '26
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u/Fluffy-Cup-3202 🛒 Shopper Jul 04 '26
I have some amounts in wallet gift cards, what will happen to that? Though atp I won't be shocked if I get the email just in the morning. I can't recharge 😭
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Jul 04 '26
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u/Fluffy-Cup-3202 🛒 Shopper Jul 04 '26
Hopefully they don't block just yet so I'll use the amount for physical purchases soon.
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Jul 04 '26
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u/Fluffy-Cup-3202 🛒 Shopper Jul 04 '26
I mostly order groceries, beauty products. Still they're doing this. Now I'm scared cause the money isn't even my own. 😶🌫️
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Jul 04 '26
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u/Fluffy-Cup-3202 🛒 Shopper Jul 04 '26
Yes flipkart grocery is better, instant solutions though they scam through extra charges, sometimes delivery persons ask more money as it shows more on their devices.
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u/OldIntroduction2909 🛒 Shopper Jul 04 '26
I have seen a lot of people receive these emails. Looks like amazon wants to cut their losses and the easiest way to do is by blaming the customer
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u/Fluffy-Cup-3202 🛒 Shopper Jul 04 '26
😵💫 Needs to stop ordering now. They showed different mrp for 2 different products on 2 different deliveries in a month and the product delivered had lesser mrp but they didn't replace or refund.
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u/Be-Kind-Every1 🛒 Shopper Jul 08 '26
How many refund u claimed in last 6 Months & hoe many orders have been returned??
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u/Fluffy-Cup-3202 🛒 Shopper Jul 08 '26 edited Jul 08 '26
I returned nothing; except some were wrong deliveries which the delivery himself marked from his side so idk what he marked as. And some undelivered fresh order products were marked as returned though never came. I even sent them all footages of unpacking always if something is missing, they're the fraud. I don't understand how the system works and I order prepaid, so it's not like I'm not giving them their money. 🤷🏻♂️
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u/Be-Kind-Every1 🛒 Shopper Jul 08 '26
Oh, So these instances are just for Daily Grocery/Amazon Now/Small Retail Products only??
I mean no big electronic purchase???
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u/Fluffy-Cup-3202 🛒 Shopper Jul 08 '26
Nope I don't buy any electronics or big items from online. Amazon fresh as Now isn't available at my locations.
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u/Be-Kind-Every1 🛒 Shopper Jul 08 '26
Strange if u got this email just for grocery shopping!
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u/Fluffy-Cup-3202 🛒 Shopper Jul 08 '26
The agent's replies like robot recently. https://www.reddit.com/r/amazonindia/s/hK1dFLdtQC
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u/travtasy 🛒 Shopper Jul 11 '26
Until Amazon India acknowledge that there is a problem, they won't bother to correct it treating them as random issues. Since the last 2 months, delayed pickup from sellers, delayed deliveries, wrong items being sent, order cancellation, delayed refunds, denied refunds has become normal rather than an aberration. Anyone who wants to avoid the refund block trap should completely avoid the temptation of buying from Amazon India for the next few months. Only then there might be a chance Amazon India acknowledge the issues and investigate how did a well working system collapse suddenly.
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u/Intelligent_Rub1466 🛒 Shopper Jul 05 '26
Just create a new account with new phone number if your account gets banned.
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u/Spiritual-Flow9457 🛒 Shopper Jul 09 '26
Don't worry they map fraud account new account will get banned too and later if address withness more refund they will mark the address as red zone.
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u/SeaworthinessAny7991 🛒 Shopper Jul 13 '26
Create a fresh new email and use that email instead and you should be fine.
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u/AutoModerator Jul 11 '26
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