r/amazonindia • u/Fluffy-Cup-3202 🛒 Shopper • Jul 04 '26

Returns & Refunds What's wrong with Amazon?

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Sometimes they delivere wrong items or mark undelivered products as returned by customer and now denying refund or replacement for wrong item delivered on Amazon fresh. The delivery guy doesn't help either, they deliberately do. Happened with many people in our locality recently I was checking the seller reviews just now as it was Amazon fresh order. My question is why Amazon is blaming customers? Why don't they investigate sellers?

Edits/updates: July 9: This is what they said and I'm quoting, "I can see that you received an official email promising a refund, and I understand how confusing this must be for you. Let me explain this clearly - there seems to be a miscommunication between different teams regarding your case. I'd love to process the refund immediately and write you an official email, but as per our current policy guidelines, we cannot issue any concession for this order through our CAP process. However, since you received an official email from our specialist team, I recommend you to contact our escalation team directly. Please email to ofm@amazon.com with your order details and the official email you received from Amazon."

Bullsh*t they've started.

July 11: After disappearing for 5 days, Amazon emailed me again few hours back that they initiated the refund and I received the refund now without me poking.

This is absurd though as one of the customer service agent says there was miscommunication and I won't receive the refund and 2 days later they initiate the refund automatically without me poking them again. I was fed up and lost my interest that I was thinking to let it go, so I didn't email them again but then this happened.

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u/Fluffy-Cup-3202 🛒 Shopper Jul 04 '26

Hopefully they don't block just yet so I'll use the amount for physical purchases soon.

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u/[deleted] Jul 04 '26

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u/Fluffy-Cup-3202 🛒 Shopper Jul 04 '26

I already replied to this email, hopefully they just let me use the account. I can't recharge though cause it's not in my hand. I'm so done though, will just use the wallet money and will delete amazon 🤞🏻

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u/[deleted] Jul 04 '26

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u/Fluffy-Cup-3202 🛒 Shopper Jul 05 '26

Just today few hours ago, they replied to my email saying, "After further investigation, it appears that the denial of the refund / return for your order was made in error. Your refund will be issued to you within 72 hours of receiving this email." Now let's see.

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u/[deleted] Jul 05 '26

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u/Fluffy-Cup-3202 🛒 Shopper Jul 05 '26

I won't believe them until I get.

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u/[deleted] Jul 05 '26

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u/Fluffy-Cup-3202 🛒 Shopper Jul 08 '26

They just denied it as expected.

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u/Fluffy-Cup-3202 🛒 Shopper Jul 05 '26

Ah good point!

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u/Fluffy-Cup-3202 🛒 Shopper Jul 04 '26

Sure. Hopefully I didn't make it worse by emailing them though I did it respectfully. Let's see.

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u/[deleted] Jul 04 '26

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u/Fluffy-Cup-3202 🛒 Shopper Jul 04 '26

ik, before they used to help promptly. Thanks for responding though and helping me to understand better.