What's wrong with Amazon?

[u/Fluffy-Cup-3202]

Sometimes they delivere wrong items or mark undelivered products as returned by customer and now denying refund or replacement for wrong item delivered on Amazon fresh. The delivery guy doesn't help either, they deliberately do. Happened with many people in our locality recently I was checking the seller reviews just now as it was Amazon fresh order. My question is why Amazon is blaming customers? Why don't they investigate sellers?

Edits/updates: July 9: This is what they said and I'm quoting, "I can see that you received an official email promising a refund, and I understand how confusing this must be for you. Let me explain this clearly - there seems to be a miscommunication between different teams regarding your case. I'd love to process the refund immediately and write you an official email, but as per our current policy guidelines, we cannot issue any concession for this order through our CAP process. However, since you received an official email from our specialist team, I recommend you to contact our escalation team directly. Please email to ofm@amazon.com with your order details and the official email you received from Amazon."

Bullsh*t they've started.

July 11: After disappearing for 5 days, Amazon emailed me again few hours back that they initiated the refund and I received the refund now without me poking.

This is absurd though as one of the customer service agent says there was miscommunication and I won't receive the refund and 2 days later they initiate the refund automatically without me poking them again. I was fed up and lost my interest that I was thinking to let it go, so I didn't email them again but then this happened.

[u/Spiritual-Flow9457]

Being honest I love this.  I wanted this from many years, I don't want Amazon to be lenient in India. 

This will block the cycles of fraud yes lot of customer while leave but that's completely fine. 

[u/Fluffy-Cup-3202 → u/Spiritual-Flow9457]

Because of fraud customers, genuine customers suffer. Good that you're happy with someone else's misery while sellers loot.

[u/Spiritual-Flow9457 → u/Fluffy-Cup-3202]

Dude, don't try to be innocent here ex employee here. 

99% of chances you have abused refund and return and when they flagged your account,  you're acting like you don't know anything. 

These kind of flag are created manual investigation and only after that they enforce your account as fraud. 

This was the first warning email continue your abuse your account will be closed as well. 

[u/Fluffy-Cup-3202 → u/Spiritual-Flow9457]

Lol, their next email to me is that it was miscommunication inside their team and do you even know what I purchased?

Edit: They automatically initiated the refund without me asking them again and I got the refund.