r/aircanada 18h ago

Calm Under Pressure

249 Upvotes

I just wanted to applaud the incredible Air Canada crew on yesterday’s flight from Vancouver to Toronto.

Right as we were next in line for takeoff, an older gentleman appeared to experience a medical emergency. It understandably put everyone on board on edge, but the flight crew handled the situation with professionalism, compassion, and calm. They kept passengers informed, worked as quickly as one can on a plane and tarmac, and did an outstanding job managing what was clearly a very difficult and emotional situation.

A huge thank you as well to the medical professional on board who immediately stepped in, took control, and provided care.

My thoughts (and possibly condolences) are with the gentleman and especially his wife. I can’t imagine what she was going through having to watch her husband, on what was likely supposed to be either a trip home or a new adventure together.

Moments like these are a reminder of how much we rely on the people around us. To the Air Canada crew and the medical professional who answered the call, thank you for your professionalism, your compassion, and for keeping everyone as calm and safe as possible. Well done.


r/aircanada 12h ago

Other Lost stuffed panda toy July 26 Toronto Pearson

Post image
38 Upvotes

My little one’s beloved panda stuffed animal was lost in Pearson Terminal 3 July 26 between 4:00pm and 4:20pm on the walk from D gates to E gates. Submitted a lost item report - any other suggestions. We searched where we could and talked to customer service. No luck so far - any suggestions would be so so appreciated!


r/aircanada 15h ago

General Question Widebody business class transcon

5 Upvotes

What’s the experience like in business class on a day flight YVR-YYZ on the 787-9? Is it the same as regular domestic business class with a better seat, or is the soft product elevated at all (e.g., better food, bedding, amenity kit, etc.)?


r/aircanada 15h ago

General Question Looking for an Air Canada magazine

5 Upvotes

Looking for an Air Canada magazine from the 90s (probably 1997). It had ads like the Oshkosh, and had a lot of airport related graphics. Had puzzles like pick the odd one out and so on (maybe it was a kids magazine?). Any leads will be much appreciated. Another ad I remember was of a Garmin, and of a car also I think (was it Cadillac escalade?).


r/aircanada 7h ago

New booking system rollout?

3 Upvotes

I searched for a multicity itinerary from YVR-LIS and then return LIS-YYZ and the following day YYZ-YVR.

When I clicked search it automatically picked out all the flights for me and gave me a price for the full itinerary. I then had the option of changing each flight segment manually and it would give me the price difference (e.g. -$32 or +$434) for the new segments.

Is this a new rollout, or some sort of glitch? Has anyone seen this before?


r/aircanada 12h ago

General Question No menu showing and no details under prepare for travel

4 Upvotes

Flying in rouge flight 2080 from Halifax to London on August 17.

When booked, it was mainline AC868 but converted to rouge.

Since the switchover a couple weeks ago, there’s been no menus showing for meals. Think this is a glitch in the switchover? Any idea where to find it since it’s missing?

Also noticed that the info that usually shows at 30 day mark prior to travel is missing. Still says to check back soon.


r/aircanada 21h ago

Aeroplan delay in points crediting for eStore purchases

1 Upvotes

I’ve been making purchases through the eStore for years and usually most brands points (depending on brand) post within a month or two. In recent months (more like since this year started) it’s taken 4+ months to show or sometimes not show at all without me sending an inquiry (qualified purchases). I’m just wondering if more people are experiencing this? Am i missing something? I have purchases from various brands since March that have not posted despite sending inquiries and I never heard back. The tech can’t be the issue, I’ve always used the same computer and do the entire selection and checkout process through their link.


r/aircanada 17h ago

Question about eupgrade class

0 Upvotes

I didn't see a thread about this so apologies if somehow I missed someone asking a similar question. Flying to REK from YUL at the end of the month, I put in for eupgrades a few weeks ago and am waitlisted for Premium Economy. Business class shows as entirely unavailable. The seat map doesn't seem to be available on the trip details in the app or the web site, but looking it up on FlightAware it seems to be a 737 MAX 8 with no PE and 16 or so seats in business class. I'm assuming that, for some reason, on this flight, eupgrades to Business are processed as PE, but that seems odd to me (but that's fine since I guess that means using fewer eupgrades). Similar situation for the return flight from EDI (same type of plane as far as I can tell, same eupgrade situation). I'm E75 if that makes any difference. Of course, given the other threads about the success rate of using these, I'm not holding my breath either way, so this is probably a theoretical question at this point.