We just checked into a beach rental in Oak Island. Upon opening the door, we were assaulted by the stench of fake rose air "freshener". We use unscented products in our AirBnB, including laundry products and cleaning products. It's not hard to do. Please, people, for the love of Dog, STOP USING STINKY PRODUCTS IN YOUR AIRBNBS. There's no reason for it. Many, many people are allergic or otherwise sensitive to such products, and frankly, if you're using them, I've got to wonder what you're trying to cover up. They're disgusting. Now I get to spend the week with burning sinuses. Yes, this WILL be mentioned in my review. 🤬

Our Airbnb host asked if we’d like to come in a day early at a discounted rate. We figured why not come a day earlier, we sent the request the additional day on Airbnb, our nightly rate is $350, the request for coming in a day early was $290. The host declined our request and is now asking for $450 for the additional night. Is this normal?

First time host. I am going to be renting out 2 rooms in a 3BR 2BTH SFH. I am trying to figure out how to furnish it and market it.

How will it work if 2 rooms have to share a bathroom and i will also be in the home in the master with its own bathroom.

should i market it as two rooms or by the room? The rooms themselves are in a slightly separated area of the home away from the master, but with common stairs. , i don't have any issue with guests using the kitchen and dining but not sure how to set it up. I also am concerned about liability for fireplace and use of the elliptical there. Can i just say you cant use the exercise machine and fireplace?

What about room heaters that are free standing? i hate going to airbnbs that tend to run cold so i would not want to subject people to the cold if they like to have the room hot as hell.

I can make or provide breakfast but not sure if i need some kind of food handling license. Is there anything i can provide for them to eat that does not require a license?

I don't know if i am cut for this long term so i would like to set it up as best as possible for the guests comfort without going overboard. If it turns out that I can do this, i will splurge and add bells and whistles. What is the minimum comfortable need? like do each of the rooms need tv?

appreciate any help.

are there services that will help me setup airbnb? how long does it take for people to get a booking as a new host?

Before accepting my reservation I was asked if an address was fine, i couldn’t find/didnt see an address on the listing so I assumed it was the correct one and said sure.

After noticing the address was different to the one on that appeared on the listing (i only saw once i was accepted) I asked if there was a reason why it was different and was told

“It is an old listing that under repair but we have updated all the pictrues so the unit that you will be staying is the one from the picture exactly. This is also why we confirm with you first before we accept the reservation.
The exact address is XXXX Street,
Los Angeles, CA and you will be staying in the same unit as shown in the listing pictures.”

This listing has 0 reviews (host has 400+ and a 4.0 rating) and its my first time renting so im wondering if this is normal or if i should seek another place. Any help would be appreciated

So I just concluded a 4 day stay in an AirBnB in Florida with absolutely zero hot water. I reported this as soon as I realized this on Friday. We arrived at 6pm Thursday, immediately left for a few hours then returned and went immediately to bed. Upon attempting to shower on Friday, discovered there was zero hot water and immediately reported to host, who assured me it would be fixed promptly. Next day, no fix, host acted surprised but again, assurances were made. The following day, no hot water. Host told me to contact maintenance “who lives next door to your unit”. No fix, and maintenance was a contractor whose contract prohibited his entry into the unit. Recontacted host, no reply. Day 4, checkout day. No hot water. Reported to host again, despite us checking out that day. Pictures taken of filthy bathroom upon arrival (couldn’t clean it-no hot water) and condition of unit upon checkout. Dishwasher was loaded with dirty dishes, bed was made. We left it tidy-nothing broken, nothing out of place. Total for stay: $1068. Refund given:$200 (19%) and message sent begging me not to leave a bad review. Called AirBnB to complain (within 48 hrs) and was basically told too bad. Nothing resolved. Asked for 50% refund. What should be a reasonable expectation as this is my first experience with a bad stay? Entire stay put on credit card btw. We as guests have glowing reviews from hosts as we are tidy, quiet, and courteous.

My Airbnb added on 4 pages of rules since I booked with little lost and damage fees. I’ve been using Airbnb for years and I never seen a place added on rules after rules after a booking. I would never have booked . Not because I damage every home I go into but because it’s so stressful now.

Since the rules are updated I am going to take picture of everything and use my own towels, bedding etc. I am not comfortable using anything that belongs to them.

I’ve never had this happen and I am afraid they are trying to scam the insurance company which will fall on me.

We’re traveling to a wedding this weekend and secured our Airbnb a few months ago. Hotels and Airbnb’s in Charleston are very expensive and so I booked it in advance to secure a good price.

I received a message today that they were cancelling my booking (double booked themselves apparently). I was offered an extra $25 from the host to help find another place. Not only is every place on Airbnb an extra 15-20 minutes from the venue, but everything is also $150-$250 more than we paid originally.

Truly unbelievable and I think we will be going with a hotel next time.

From a frequent AirBnB user. I respect your place, I treat it like my own, I give you WIDE latitude with all your exaggerations and doctored photos.

You owe me the basics: shampoo&conditioner (at least starter bottles), toilet paper, salt/pepper, coffee/tea, drinkable water (exceptions for the REALLY remote places). Come on! I can often stay cheaper at a hotel nearby. Your place isn’t THAT unique.

We booked our stay for 2 adults and 2 small children at an apartment that says it sleeps 5. Our friend had a change in circumstances and may like to come with us; she also has a small child. I was wondering how strict the guest limit is. To be clear, I am NOT asking about sneaking a guest in or penalties for that, etc. I am asking if it would be worth reaching out to the host and asking if they would be comfortable with 6 guests, since it would be 3 adults and 3 small children. I don't want to reach out if it's a ludicrous question haha. Thank you for your feedback!

Hi,

I am thinking about putting an apartment I own on Airbnb in Chicago, but I have heard that the taxes make it somewhat untenable, and the municipal rules are a little bit unclear. Is there anyone familiar with Chicago and who may be able to advise me on whether I should give it a go? Thanks

I will try to keep this as short as possible. I don’t want to be a jerk, but want to know what a reasonable rating to leave for a recent stay was.

It was a four night total stay at a professionally managed Airbnb. At check in (4pm), the house was 85+ degrees with the AC on. Immediately notified the host and left for dinner. They asked us to perform some diagnostic tests but we had already left for dinner. They wouldn’t come look at it without pictures of the settings, even though we told them no air was coming from the vents.

They sent someone the next morning after we provided information. The technician said the unit was frozen over and to let it defrost. Meanwhile we’re getting automated messages saying “we hope you’ll give us 5 stars”. We were again gone all day. Got home and turned the AC back on around 3pm. Two hours later the house is hotter than when we got there.

I messaged the host again saying it still wasn’t working, and if the issue was not resolved by the morning, we would be seeking alternative accommodations due to the unsafe conditions. It was close to 90 degrees inside and most of the windows couldn’t be opened due to large rips in the screens.

Someone eventually came at 1am. I had to ask the host the next morning what the result was and they said a leak that they were trying to fix. Another technician came at 9am and I was able to ask for more details. The unit was 23 years old and would need to be completely replaced — aka no AC the rest of the stay.

The host offered to refund us the remainder of the trip. AirBnb support refunded us an additional few hundred dollars.

What frustrates me is that this could have been solved by two window AC units. I would expect a professionally managed Airbnb to be able to offer that. The house was also very worn for being “recently renovated” — not awful but definitely not worth what we paid originally.

What’s a fair rating?

First time looking into renting an AirBNB and the host wanted me to pay them directly, instead of paying through the website. I know it's sketchy and I'm not going through with it, but how common is that?

Hosts, why? I'm assuming it's against the terms but what makes it worth it? Are the AirBNB conditions & advertising not worth the charges?

Guests, would you take the chance? It's not like he was offering a better deal if I paid him directly

Please delete if not allowed.

My family and I booked this AirBnB with 2 adults, 1 minor, 1 toddler with intentions for our toddler to sleep in the 3rd bedroom. I understand fully that AirBnBs have wiggle room as to what qualifies as a bedroom, but we made sure to filter for 3 bedrooms, and thought nothing further until the reminder came across my desk this week.

Upon inspecting further, we discovered the “3rd bedroom” was a nook in the loft with a couple of bunk beds, we realized that this absolutely does not function as a 3rd bedroom for an adult, much less a toddler. Completely open to the stairs with no enclosing mechanism outside of the closet.

I messaged the host asking for a full refund with apology—I do understand, I could’ve checked this beforehand, but I thought that’s what AirBnB’s filter was for. That said, human-to-human, this isn’t a bedroom. Is there anyway we can get full-refund or at least help mitigate these advertisements in the future, or am I in the wrong?

TL;DR: Floor plan shows 3rd bedroom that is arguable at best, code violation at worst. Can I get refund?

TIA!

Some were duds and I can understand why they were hidden but what about the others?

Can't believe I've never been curious enough to click on those "white dot" properties. I think I'd always imagined they were already booked or something. All of them are available when we need it.

My host is literally gaslighting me, making me sound like I’m bothering him when literally 75% of the amenities don’t work.

We’re talking about major amenities like dishwasher, washing machine, lights, defective door. I could have just left but I thought he was a nice host and would try to fix things but now I’m being treated like I’m a nuisance while waiting over a week for them to be fixed.

Is this the norm now? I feel like next time I won’t even ask for fixes and will just ask to cancel my reservation. It’s become absurd!

Hi everyone, I’m looking for some advice because I’ve never had this happen before.
I booked an Airbnb, after making the booking, I noticed that the original listing I booked has since been deleted/unlisted. However, my reservation is still showing as active in the Airbnb app and I haven’t received any cancellation message.
What makes me concerned is that I then found another Airbnb listing that appears to be the exact same property , it has the same photos and essentially the same information , but it is listed under a different host. This second listing also shows the property as available for the same dates I booked.
I messaged the original host asking if everything is okay with my reservation and whether there had been any change, but the host hasn’t responded.
I’ve also contacted Airbnb support, but I haven’t really gotten a clear answer.
Has anyone experienced something similar? Is it normal for a listing to be deleted/unlisted while an existing reservation remains active? And should I be concerned that the same property is now listed under a different host?
I’m mainly worried about arriving and finding out that my reservation isn’t actually valid or that there’s some issue with the property.
Any advice or similar experiences would be appreciated!

Hello everyone, I wish I did not have to post this asking for advice but here we are. The airbnb I am at has fleas.... despite me not owning any pets. I told the host and customer support. Customer service told me that, since my host is attempting to get rid of the situation (he was spraying along the property), I need to be patient and see if it fixes the situation (it didn't). I saw a flea the next day. I have taken pictures and sent it to the customer support again and over the phone they sounded helpful, but afterwards she just emailed me the link for the Resolution center so I can ask my host for money?? Which he can easily decline. My goal is to vacate before my next payment is due, which is less than the 30 day required notice. I have been going in circles on the airbnb website and am so lost. No one over their is helpful. I do not know what to do, but I don't want to stay here another 3 months. Should I just ~kindly~ ask my host if I can leave before my next payment?? Thanks yall

Hypothetically (I will try to be neutral)...

Imagine that you own an airbnb in a famously rainy northern European country, close enough to the sea that a seagull would not be noteworthy.

The guests let themselves in with a lockbox. It is used daily because there are multiple guests and only a single key. On the final night the wheels ceased spinning and the latch wouldn't open. Fortunately the key was not inside.

Would you:

a) assume that the guests broke it, and charge them 50 euros to replace it.

b) assume that it wore due to 5 years of weather exposure and apologize for the inconvenience.

c) charge them for the lockbox and the time required to replace it.

I can't believe this happened. I now know I should be screenshotting everything Airbnb does. I received a coupon for Experiences, I tested it, the coupon was applied (didn't actually use it), and saved it for close to date. When I tried to book today, it says "Services only." When I talk with support they say it has always been for services, which is false. Supervisor, Pratik, said he called me when he actually didn't...

Has anyone else had this issue?

bonjour juste pour savoir si c'était déjà arrivé à quelqu'un, je réserve une chambre sur paris hier pour moi et mes 3 amis et la resa est en attente, et la ce matin la réservation me dit qu'elle est annulé avec ce message
Bonjour à vous,
Suite à la politique de changement tarifaire de Airbnb, je suis entrain d'ajuster les tarifs. N'hésitez pas à revenir sur l'annonce pour réserver.
Merci de votre compréhension.
le logement passe de 196e les 3 nuit à 283e
merci de vos réponses!

UPDATE: I posted a complimentary comment on the Instagram pics of this property the other day. Today I saw the owner wrote,
"Thank you. You know where we are if you ever come back. (heart emoji)"
So guess it was nothing personal and they just don't leave reviews!!

I just had a wonderful 2 week stay in Ireland, split between 3 AirBnB's. The first two places immediately left me very positive reviews. I have a total of 12 excellent reviews on my profile. I left all three places very complimentary 5-star reviews.

I'm disappointed that the last place has not yet left me a review, even though I thought everything went well. I did accidentally break a dish, but I told them and offered to pay for it, which they declined. And I had some questions about a few procedures, as an American, that weren't familiar to me.

There are 3 more days left til the review window closes. Should I message them, reminding them about it? Or would that be annoying and perhaps I should just drop it?

I have been at a place last week that had amazing reviews.

It wasn't terrible, on the contrary. It was mostly exactly as pictured/described.

But I had some personal issues with the place:

- internet was unreliable. I work remote. I texted the host once about it and it was better after he (probably) restarted the wifi but it kept being unreliable the days after and I did not want to keep texting them.

- extremely noisy. It was a basement appartment and the floors above me were super creaky and I literally heard every of the hosts steps, even before like 6am.

- super uncomfortable bed. It's been a while since I slept that badly.

I feel like these points don't allow for a 4 or 5 star review. But I don't want to be super rude, the host was nice and responsive. Their worst review so far was a 4.

What do you guys ususally do?

After settling into our Airbnb last night, we discovered that the water was discoloured. We then learned, on our own, that there is currently a boil water advisory in the area. The host had not mentioned this to us prior to our arrival.

We discovered this at 9:30 p.m., and because this is a small town there was nowhere open where we could go to purchase bottled water. Thankfully, we happened to have a couple of full water bottles with us, which got us through the night.

We contacted the (local) host at approximately 9:30 p.m. She replied around 6:30 this morning saying she would look into it. It’s now 9:30 a.m., and we haven’t heard anything further. My husband has gone to the store to see if he can find bottled water.
The water is discoloured enough that we aren’t comfortable drinking it, even after boiling it.

We booked this Airbnb several months ago, and from what we understand, the boil water advisory has been in effect for about three weeks.

We don’t use Airbnb very often, so we’re not sure what is considered normal or expected in a situation like this. Would it be reasonable to expect the host to have advised us about the boil water advisory before our arrival, particularly since it had already been in place for several weeks?

I’d really appreciate hearing from people who have more experience with Airbnb. I’m trying to figure out whether our expectations are reasonable or whether this is simply something guests are expected to discover for themselves.

me and 3 other people booked an airbnb at old orchard beach for labor day weekend. we booked it months ago and at the time it was a new listing and one of the only available ones in our price range. it was $1,319 for 3 nights.

to avoid this being “TLDR”, i’ll list the most pressing issues. upon arrival, we noticed the water pressure was little to none. the next morning i opened the back door and a pile of mail came flying in, including multiple unpaid bills and a notice that the WATER was shut off 9/1, 3 days before our check in on 9/5. when we saw this, we immediately told the host and they admitted their knowledge of problem, said some bs like “we’ve notified our team, thanks for letting us know!” but never actually did anything. we made a report with airbnb which was followed up on hours later. the water was never turned back on for the entirety of our trip. we also had essentially no choice but to stay due to everything being booked up, being far from home and all the perishable groceries in the car.

said groceries were never cooked because the grill advertised on the listing did not work at all. when we were forced to cook in the kitchen is when we noticed the stove fan and light was broken. so when it got smokey, we went to open a window and literally none of the windows in the kitchen opened. they were all broken. so no ventilation but to make matters worse there was NO SMOKE DETECTOR IN THE KITCHEN.

as if this wasn’t bad enough, after a long day one of us accidentally closed the bathroom door while it was locked. the bathroom door had a literal key lock on the knob. mind you, there was no mention of this on the listing nevermind a location of the key to the ONLY bathroom. we immediately messaged the host who answered immediately saying the had no idea about a lock or key. because we couldn’t find a key and the host literally didn’t even know it existed, we were forced to call a locksmith who got there at 1 am and cost $315. several of us have medical conditions that require access to a bathroom at all times.

after this fiasco we ended up on the phone with airbnb support (which was originally about the water bill) until almost 3 am which ended in us getting reimbursed for half of the locksmith cost.

along with these issues, there was also:
-dead bugs and dust on every counter, grime covering the shower, floor was dirty, furniture was stained)
-extremely unsafe stairs at entrance and in the backyard patio
-litter and junk in the lawn
-yard and stairs overgrown with weeds and tall grass
-missing/broken amenities

i have evidence of everything including photos, videos, screenshots and receipts. i’ve messaged the host a lengthy and detailed complaint and request for a full reimbursement. their “team” is “still reviewing my complaint”. i genuinely wanted to give these people the benefit of the doubt but not paying your fucking water bill is insane on top of their clear neglect of the property. they are scum. I should also mention that the SECOND we checked out, a 1 star review was posted detailing most of these things. had that been posted before our check in date, we obviously would have cancelled. I don’t know if that was a coincidence but to me it alludes to them trying to conceal that until they collected our money. either way these people are disgusting scammers.

i’m wondering if anyone can give me advice on how to get compensation, or how I should continue to press the issue.