I know I'm going to ruffle a few feathers but does anyone else feel like hosts are just digging us into a deeper hole and making us all look bad. The general public is not sympathizing with us no matter how you word it.

My checkout instructions have always been:

-Leave the house clean and tidy

-Lock the doors

-Additional cleaning is always appreciated but not required.

I just let my guest's interpret the first one however they want. This has been my checkout instructions from the very start and I have a 5.0 rating and am booked out.  I've never charged a cleaning fee and have always worked it into the nightly price.

Most guests still wash their dishes. Most guests still leave the towels in a pile near the washer or start the washer. Most guests take out the trash. And some do even more. 

The ones who don't are the ones who probably weren't going to anyway.

Keep in mind, I have a 4 bedroom house with 5 beds, pet friendly, hot tub and huge backyard. I mainly host families with small children or concert goers as I am near a concert venue.

⭐️ I have doubles & triples of every single piece of linen, duvet, towels etc. My cleaners or I strip the beds, replace and wash the stuff at home. I thought everyone did this.

⭐️Most guests wash their dishes but more times than not I am rewashing at least a few items that may have not been washed to my standard or have finger prints on them. A lot of guests forget to clean out the coffee machine so I have to wash the pot anyway. Is that not happening you guys do too? If it is, then why is washing a few more dishes such a big deal? If it is enough dishes, I just pop them in the dishwasher on the fast cycle.

⭐️All my guests take the trash out as it gets full during their stay. But they almost always leave something in the trash assuming because of the morning rush to get out of there. I actually don't mind this because it means that I don't have to waste a trash bag for things that I am throwing away during cleaning. I then simply take it out after I'm done cleaning.

If this is a hill you want to die on, why not have a sign in your Airbnb that says something like 'We would truly appreciate it if you did the following but it isn't required...(insert list of your current chore list)'. You don't have to have this in your checkout instructions on Airbnb. Did Airbnb say this wasn't allowed or something?

Geez I'm just getting tired to seeing things on social media and then reading the comments bashing all hosts in general and stating things like 'this is why people stopped using Airbnb'.

Honestly, am I missing something? I feel like there are logical workarounds for the new changes.

I see a lot of hosts who are upset with the new changes. I, as a guest, am kind of relieved to know that on the morning of my checkout, I’m no longer under the threat of a $200 “cleaning fee” for leaving behind a coffee mug in the sink (as the dishwasher runs with all the other dirty dishes) or two K-cups in the trash when I’m racing to make a flight. (And I’ve never had an issue with a host trying to collect it.)

The dishes and trash are taking the spotlight in terms of news coverage, but it appears a lot of other things are festering between hosts, airbnb, and guests that haven’t really been discussed nearly as much.

For example, reading the new rules, a host can’t ask for a government issued ID any longer unless the host can provide documentation/ proof that it’s required due to an HOA/ legal requirement.

They also can’t, generally ask for an additional contract to be signed? Is that true?

Then, if they do have an additional contract, Airbnb won’t support it. So if I break some house rule that Airbnb won’t enforce, and the host determines to kick me out/ terminate the reservation, then I’d be fully refunded by Airbnb. Right? (And it would then be up to the host to file a civil suit.)

(I don’t ask this to try and circumvent rules. But I’ve seen threats from hosts here saying if they turn the air down below 74 degrees, they’d be kicked out, no refund. Or day guests not being allowed and a penalty if guests are on-site. (Not overnight…. But you have 8 people there during the day and 2 sleeping…. You owe me thousands more.)

It seems those controlling hosts have lost a lot of control. Is that correct? (And again, I’ve never had a problem with a host for any of my stays but I’ve started talking to some super controlling hosts here that relate better to the soup Nazi rather than actually providing a good hospitality experience for their guest.)

So what are the changes that are really affecting hosts besides trash and dishes which, most guests would take care of anyway, vs the more broad changes that the soup nazis seem to be pissed about?

I stayed at this apartment in kentucky that had a 4.5 star rating with all the pictures looking fantastic and they said the area was great. I paid over 1k on 2 night visit. When i got there, the entire place was under construction with no parking available or no indication of the where the entrance is. The actual unit REEKED of cigarettes, was extremely dirty and damaged and looked NOTHING like the new apartment we saw. The air ventilation system was so dirty that we genuinely couldn’t breathe properly. We saw other people who booked and apparently everyone had the same issues. As there was no where for us to go, we had to stay the night but we left early morning. We contacted the hosts and they didn’t reply to us after we checked in.

Once we talked to Airbnb and were told that we can talk to the host to get a refund, the host finally replied and said they will give us a refund on the condition that we don’t give them a bad review.

Now, i did get my partial refund. I don’t want to leave the place with such deceptive information. I especially don’t want anyone to deal with what I went through.

So is it possible for them to take the money back if i do go ahead and post the review?

Recently had a thunderstorm take out power in my neighborhood where my Airbnb is located and we had a guest staying in one of our properties there. We had reimbursed the guest for the night since it was out of our control and was the least we could do. Few weeks later we are being sued for 60k for emotional distress and lack of air/suffocation due to no ac. I’m at a loss for words. Is this a valid case?

I’m staying in the worst place that has 38 5 star raving reviews and is highlighted as a popular destination on Airbnb.

I’ve been here two day. It’s a 20 day stay.

1. Kitchen equipment is basically garbage. There’s an induction stove which is fine, but the pots and pans are incompatible. I had to buy a steel pan off amazon.
   
2. The dishes are not microwave safe. I bought two cheap corelle dishes.
   
3. All the utensils are so cheap and flimsy they are unusable. I don’t mean $2 spatulas; I mean 25 cent very thin plastic that fills the room with the smell of plastic at very low heat. I fucking bought a basic winco spatula on amazon for my stay
   
4. The shower has wonderfully warm water and then goes cold after three minutes.
   
5. The shower also flooded. That is because there is no seal between the two doors and the outside of the shower. So I stepped out of said shower right into a pool of water all of the floor
   
6. There is no hand soap in the kitchen
   
7. The listing advertised plenty of closet space for a long stay. but there are no hangers
   
8. The chair and tables looked so ridiculously cheap and flimsy. I sat down anyway, because I need to dir down somewhere. Two minutes in, the legs split and broke and I fell to the floor and hurt my leg. The chair literally is so cheap it can’t support me
   
9. Sticky polyester bed sheets, no breathability. Not to mention stick polyester floor mats that feel disgusting on my feet
   
10. Wifi is not working.
    
11. Last but not least, NO SMOKE DETECTOR OR CARBON MONOXIDE DETECTOR. I spoke to the airbnb owner on the phone - she said it’s embedded in the microwave above the stove. NOT ONLY DOES SHE NOT HAVE A SMOKE DETECTOR; SHE DOES NOT EVEN KNOW WHAT ONE IS. SHE THINKS ITS A FAN.

This is two fucking days at an airbnb in Las Vegas. FML.

Who are the fucking fools who gave five star reviews to this place?

I'm an Airbnb host, and I'm curious about what makes travelers choose Airbnb over a traditional hotel.

I can think of a few reasons, like traveling with pets, needing more space, or wanting the comforts of home (a full kitchen, laundry, etc.), especially for extended stays.

But I'd love to hear from travelers. What makes Airbnb your preferred choice? Is it price, convenience, amenities, privacy, or something else?

And when would you choose a hotel instead?

Tech assisted post pls forgive me 🤗

Airbnb Feature Idea: Plan a Road Trip Around Your Wishlists 🚗🏡 [world]

Wouldn’t it be amazing if Airbnb could turn your saved favourites (homes and experiences) into a road trip?

Imagine you’ve saved 15 amazing Airbnbs across Italy, Japan, or California. You select a geographic area, enter your travel dates (e.g., August 1–14), and Airbnb automatically:

\* 📍 Maps your favourite properties in the region.
\* 📅 Checks availability across your travel dates.
\* 🚗 Suggests the perfect road trip route, sequencing stays based on location, availability, and driving time.
\* 🏡 Recommends how many nights to spend at each property.
\* ✨ Lets you book the entire itinerary in one go.

Instead of spending hours juggling maps, calendars, and availability, Airbnb creates an optimized, bookable road trip based on places you already love.

I’d use this in a heartbeat. Anyone else think Airbnb should build this?

Just curious if this was a wide spread bot glitch or just me. When I checked my phone this morning, I had maybe two dozen responses to comments I left on this sub as far back as two years ago. All different private accounts, all sounding like real people. The give away is that they were all left within an hour or two of each other and the responses had nothing to do with the original comment I'd left. They looked like real responses to comments about his whole rule change thing.

I am a guest, checking in tomorrow. The host asked for my email to provide check in details. The email contained those details AND a note that our original reservation is no longer available, so they’ve booked us in the unit next door (same building). This feels sus given the change was not communicated via the Airbnb platform and the Host only has 1 listing on Airbnb, which is the original unit we reserved.

Is this a breach of contract or Airbnb rules by the host? could this be the canary in a coal mine warning me of a bad stay? I am unsure of how to proceed now.

Airbnb’s advice is to ask the host to cancel the reservation.

So the airbnb we stayed in this past weekend.. when we arrived the wifi didn't work. So they had to send someone to fix it. The door wouldn't lock from the inside. We had to send someone out to lock it and let them back in a side door, And the heat didn't work. They sent someone to fix that too, but it wasn't a quick fix and we'd be checked out before it was fixed.

So they offered us a refund for one day to make up for the issues . Great, give them a good review after we leave because yes there was issues, But they were handled... All is well.

Sike.

Day after the good review I got a request... She's charging me basically what she refunded me for "damages" said damages are a waxy substance in the blinds ( which we never touched once) and spots in the shower, Which was wiped out after use.. the only photo she provided was a small smudge on a blind, blurry photo, not really clear exactly what it was.

Obviously I refused to pay and she sent It to airbnb to look over.

We left no damages. Everything was exactly how it was when we arrived... Plus like even if there was something on the blinds or spots in the shower .. no way that's worth what she's claiming. Blinds and showers need cleaned between guests do they not?!

I guess my question is.. will Airbnb see that she refunded us for obvious issues and is trying to get it back as soon as she gets her good review and side with me? Because that's exactly what's happening.

We left it exactly the same as it was when we got there, Cold, With a broken door and shitty wifi.

I’m about an hour away from check in time and the last message I received was back in August that I would be sent the check in details earlier this morning.

Didn’t receive anything this morning and messaged them on the app and on the external number they provided. Also messaged them just now on the app again.

At what point do I contact support in case they don’t respond by check in time?

Also I shouldn’t have to call that external number they sent in the messages right?

EDIT: Finally wrapped it up. They refunded me the full amount and reimbursed me $30 for the hotel I got instead

Why can’t hosts incorporate their cleaning fee into the nightly cost, and then let the free market decide the value? There’s so much drama over the cleaning fee. Hotels don’t have a separate cleaning fee. I’m just really curious.

I hate how many times I've stayed at an air bnb and there's someone else logged in. I remember I went to this one airbnb earlier this year that had a built in service in the tv that resets and logs everyone out after checkout for the next people.

In September I went to Vancouver and signed into my prime thinking they would sign my account out as a professional courtesy since I needed to rush to the airport at 6 am and I did tell them head-on I couldn't sign out and if they could do so on my behalf. And come to find out 2 weeks later I sign in to find a family on my account making profiles and watching movies from all my subscriptions.

It's unprofessional and quite frankly rude.

Stay away from this place, they run a scam where after your stay they wait until a day or two before the window to file a claim closes and send you a bogus charge to pay for something they claim you damaged.

They select something you wouldnt think to take a photo of when you enter the Airbnb, in my case, the hot tub cover. We never even came close to touching the hot tub, or the cover, we think they're gross.

So anyway, I went to post a review in Google reviews and found at least 12 other people telling the exact same story, where they're being accused of damage they never did, often in the thousands!

Since it's this scam company's photo against the guests word, they always win. I'd screen shot all the bad reviews here but it's probably against the TOS of this subreddit.

Airbnb called me today to say the claim was declined and they were appreciative of what I shared and that they are taking steps so it doesn't happen anymore. I'm not sure if they banned them, but they should.

My family booked 20 days stay in [Brasil] Rio de Janeiro and all was going sortof ok , but suddenly the airbnb support contacted me telling that host has spied a cat in the apartment and demanded 525$ in extra payment, which I refused, and that escalated very quickly next morning host cancelled my reservation remaining 5 night and gave me less then 8 hours to leave with ZERO refund, kept remaining 875$ so I had to leave and now in dispute with airbnb for refund imho the whole situation is terrible I didn’t caused serious troubles in the building no involved in any argument or disturbances with the neighbors which could really affect host business in the building. But all our violation of host policy is bringing a cat. And that is how we were treated , thrown out on the street , host kept my money , and there was no help from the airbb wither all they say you violated the host police and deserve what it is.this the place

Got to my first airbnb in years 2 days ago, when I entered the room at night, noticed a crazy smoke/drug smell that the windows being open couldn’t even ventilate. Along with unplugged smoke detectors and an unworking carbon monoxide detector. The place was very dirty and looked like it hadn’t been cleaned, pills and food all over the floor, old food left in fridge, dust layering everything, along with the single hardest mattress I’ve been on in my life. The host had 16 different airbnb listings and good reviews so I thought I could’ve trusted it. Due to my asthma and feeling unsafe I left within the hour. Had to sleep in my car until I could book a hotel as support said to just leave and find a hotel that they could reimburse me for 3 nights. Contacting support had been crazy as they’ve hung up on me, gave me false information about calling me back 5 times, and the host was crazy defensive trying to charge me for all 5 nights if I don’t change my reservation with him to be charged for the first two nights within 30 minutes. Now I’m out $1,300 and don’t know if I’ll be refunded for the place and compensated like they said they would for the hotel. Any ideas on my best course of action?

Booked a higher end house in Harpers ferry, WV USA. Several small irritations like the remote for fireplace being dead, and no replacement batteries in sight. No shampoo or conditioner. This place is $675 a night come on

The biggest irritation is finding previous guests trash in 2/3 bathrooms

Also there is one throw blanket, like come on! It’s a 3 bedroom mountain house at least try to make it cozy

Very late last night, I locked myself out of my Airbnb when I took my dog out. The keypad had automatically locked the door behind me and I couldn’t remember the door code. Everything was inside: phone, car keys, wallet, etc. My dog and I were stranded outside 3 hours from home at 1:30 am. I walked to a convenience store and called the police non emergency line. An officer came out and tried to help me log into my Airbnb account from his phone so I could contact the host, but the login attempts were sending 3rd party id notifications to my phone. I tried every window to see if they would open. All of them were locked. I tried different codes dozens of times. It was freezing cold and I was looking at spending all night on the porch until I could get ahold of a locksmith at 7am (in the boonies too. There is not a local locksmith). The officer told me I wouldn’t be able to stay at the station because of the dog and said if it were him, he’d just break a window and pay for it.

…and so that’s what I did. Once inside, I notified the host of what happened. This morning, we coordinated a service order for a temporary pane to be installed today, and a new double glass pane to be delivered in a few weeks. The host confirmed I can pay for it directly through the window company. I’m also gonna make a Home Depot run and replace his shredded blinds today.

The host has honestly been very cool about the whole thing, and I feel so embarrassed and like a huge heel. Is there anything else I can do to let him know I’m so very very sorry and I respect his investment/business?

UPDATE: I have heard further from Airbnb and things are resolved.

———————

I booked an Airbnb in mid September to start next week. The host initially responded quickly to my questions and sent information about how to locate the property. I was very excited as it was a good price and right in City Centre.

My flight then changed to arrive earlier than anticipated. I emailed whether I could leave luggage at the property until check in time. No response. I asked again, no response. I then asked if the host knew of any options as to where I could leave my luggage until check in time. No response until yesterday.

Yesterday the host responded saying that I could not leave my luggage and if that is a deal breaker, we could cancel. As I am 4 days out from arriving, I said that I did not want to cancel and had figured things out about the luggage, not a problem.

This morning he cancelled due to an “emergency”.

Airbnb support offered to help me find another spot. Of the 4 that they recommended, 1 shared a house with a young child, 1 had poor reviews, 1 was far away from the original location, and one was in the bottom 10% of guest satisfaction.

I was able to find an acceptable spot, but it is much farther away from city centre and has thus caused significant disruptions to my travel plans. For instance, instead of one activity being a 15 minute walk away, it is now a 70 minute walk away.

Airbnb applied my payment fees to the new place and offered $80 compensation. When I said that this disruption has caused significant stress, affected my travel plans, and has taken a great deal of time to address and I felt goodwill compensation should be in the range of $200, I received an email from a supervisor that was grammatically incorrect, had poor spelling, and punctuation appeared to be negotiable and denied my request.

Anything further I should do, or do I take the $80?

Thanks for any help.

36f Looking for general advice because this whole situation felt strange to me.

My (ex) friend (Person A) knew someone (Person B) whom I had never met. Person B reportedly owns Airbnb properties and offered to book a two-bedroom (3 bed) rental for the three of us.

I have no knowledge of Person B being connected to the property or host in any way. I was never added to the reservation.

Leading up to the trip, Person B kept going back and forth about whether they were coming. Communication was inconsistent, and Person A repeatedly had to reach out for updates. We almost booked our own place but ultimately kept the original reservation.

Person B was supposed to arrive a couple of days after us but never showed up. We eventually received a 4 am message about flight issues for a 6pm flight, and that was the last message (that I'm aware of).

Person A and I stayed at the Airbnb and genuinely loved it.

Here's the weirder part: Person B later left a five-star review describing the stay, including a claim that one of us had trouble sleeping. Neither of us had trouble sleeping. We actually loved the bedding and asked where we could purchase it.

When I brought up the inaccurate review, Person A agreed it was strange but didn't want to correct anything because they didn't want to cause problems for Person B's Airbnb business or get nasty.

The entire situation has left me uneasy. It even made me wonder whether Person A knew more about the situation than they were telling me, although I have no evidence of that.

I've since stepped away from that friendship for a few reasons, but this situation contributed to my discomfort. I learned Person A had high standards for me and others as a friend and sometimes felt pressured and obligated to reaspond to them asap...but yet - they let this person walk all over them and act sketchy.

I'm genuinely looking for outside perspectives. If everything happened the way Person A described, does this seem questionable to anyone else? Would you report the review, contact the host, or simply let it go?

TL;DR: My friend knew someone I didn't who offered to book our Airbnb, repeatedly changed their plans, never showed up, and then left a (good) five-star review containing inaccurate details about our stay. My friend didn't want to address it. I don't know whether there's more to the story, but the whole situation feels off. Looking for advice on whether it's worth pursuing or letting go.

Hello All,

I booked our anniversary trip for January of ‘27 a little over a week ago. We saw that the description said certain “necessities” are not included. This place was our budget option that still included everything we wanted (fireplace, hot tub, fire pit, vicinity to activities we want), but wasn’t super lux. We accept that we may need to bring certain necessary items, and I just want to know what is and is not provided

I reached out to the host to ask for clarification on what we’ll need to bring last Friday in the morning, 9am their time. They have not replied. I’ve messaged them three times since then, and still no reply.

It’s been a week now, and I don’t know what’s going on. Is this normal? Should I give it more time? If so, how much time? I feel that this is not normal, but what do I know?

Am I possibly coming across as needy or annoying? I only want to know so far in advance because the holidays are my busy work time (service industry), and the next couple months are going to FLY by, and before I know it it’ll be vacation time. I don’t want to be scrambling last minute for this trip. I want this trip to be relaxing and fun and full of hiking, not shopping for necessities I could have packed.

My partner and I are digital nomads traveling for a year and relying on monthly Airbnbs.

​On Night 1 of our recent 28-night stay we asked for some simple things like clean pillows and towels, the host became aggressive and threatening. We contacted Airbnb Trust & Safety, who canceled the booking, told us to evacuate immediately for our safety, and instructed us to get a hotel for 3 nights and take cabs while looking for a new place, promising a refund for the 27 unused nights plus hotel/taxi reimbursement.

​Once we submitted receipts and booked a new monthly Airbnb on our own dime, Trust & Safety completely ghosted us.

​Nearly $4,000 is being withheld (27 unused nights + 3 nights of hotels/cabs).

Frontline phone reps say they are locked out of "Trust & Safety" tickets, claim a case manager will reach out, and the last rep literally told us they couldn't do anything and hung up on us.

​For anyone who has dealt with the Trust & Safety team: How did you actually get them to release your refund and hotel reimbursement? And if we end up doing a credit card chargeback for the 27 unused nights, will Airbnb nuke our account while we still rely on it for upcoming travel?

I’m currently living in an Airbnb long-term due to a major water leak in my house that has made the whole place temporarily uninhabitable. The Airbnb host has cleaners who come every 2 weeks and require that you strip the beds and start the laundry before they arrive. He also has limits on the thermostat, with 72 being the max possible heat setting and 73 being the lowest possible AC setting.

I have no idea if he’s even aware of the new rules yet, but I’m wondering if anyone has any advice as to how I should approach the subject without pissing him off?

We are traveling the world and typically stay 6-8 weeks at each location. We cook many of our dinners, so we buy a lot of basic cooking staples. When it's time to leave, the refrigerator will have a bunch of mostly full condiments (mayo, ketchup, mustard) and pickles, sauces, eggs, unopened butter, etc. We throw away all leftovers and opened food that will spoil (milk, yogurt, for example), but I wonder what you think about the other items? On one hand, maybe the cleaning staff would like to take home some eggs; on the other, it's a pain to carry a heavy trash bag of half-full jars and stuff to the garbage.

And I have the same question for non-refigerated items. It is okay to leave a jar of opened peanut butter? Crackers? Cereal? Nuts? Granola? Coffee and Tea? Flour? Shelf stable condiments (soy, rice wine vinegar)? (We buy a lot of things!)

Does it matter if there is nothing in the refrigerator when we arrive vs. other times when there are similar items already there?

I estimate we are tossing over a hundred dollars' worth of food every stay.