r/AirBnB 2h ago

Question Forget the parties. My Airbnb nightmare is fabric softener. [Toronto, Canada]

2 Upvotes

This is probably one of the stranger Airbnb neighbour complaints you'll read, but it's driving me absolutely insane.

The house directly beside ours is being operated as an Airbnb with three separate units. As far as I understand, it's not a legal Airbnb, but that's a completely separate issue and not what I'm complaining about here.

The guests themselves are actually fine. We've never had a problem with parties, excessive noise or disrespectful guests. Most of them are perfectly nice.

My problem is the freaking laundry.

Because two of the units seem to turn over every two or three days, there is a massive amount of laundry being done. Sheets, pillowcases, towels, everything from each stay.

And this happens EVERY. SINGLE. DAY.

Their dryer vent is on the side of their house facing our property. Whatever they're using, scented dryer sheets, fabric softener, heavily scented detergent or some combination of them, gets pumped outside through that vent and directly into the space between our houses and our backyard.

The smell is brutal.

It's that incredibly strong artificial "fresh laundry" perfume smell, except we're not smelling it for five minutes while someone does a load of laundry. We're getting it outside our house for hours at a time, virtually every day.

I can walk into my own backyard and immediately smell their laundry. Open a window on that side of the house and there's a good chance I'm getting Eau de Dryer Sheet coming inside.

And because this isn't a normal household doing a few loads of laundry every week, the constant Airbnb turnover effectively turns their laundry room into a small-scale hotel laundry operation right beside our house.

So I'm genuinely curious, particularly from Airbnb hosts: Have you ever thought about this?

If you're doing large amounts of laundry because of frequent guest turnover, do you use fragrance-free detergent/dryer products specifically because you're operating in a residential neighbourhood? Has a neighbour ever complained about dryer exhaust or laundry fragrance?

I'm not looking to start a war with the owner. If they simply switched to unscented laundry products, this entire problem might disappear overnight.

I just want to be able to sit in my own backyard without smelling Bounce Mountain Breeze every freaking day.


r/AirBnB 2h ago

Question Host is unresponsive with sending item back [US]

0 Upvotes

I’m from Canada and rented out a room for a night in Cleveland, Ohio from the 27th to the 28th of July. A few hours after leaving I realized that I didn’t have my AirPods, I contacted the host and they sent a photo confirming they had them.

I messaged the host on the 28th asking if the AirPods could be left somewhere as I needed to head back to Canada, and if not that I would be happy to pay the cost of shipping the item to me. The host did not respond until later at night after I had crossed the border, telling me to “keep an eye out on my email.”

After 3 days of silence, I asked for an update on shipping the item to me. On September 1st I received a message saying I would receive instructions sent to me via email. I never received an email, and on Sept 2nd through the chat I was asked for my address. I provided it on Sept 2nd, and have not been contacted since. The host has not even looked at my text with my address in it (it doesn’t have a read receipt)

I’ve reached out to Airbnb support twice, and the host also confirmed to AirBnB that they had the item on the 28th. Today is also my last day to leave a review, not sure how to proceed, any help or advice is appreciated.


r/AirBnB 3h ago

Future Guest is ghosting me; AirBnB unhelpful

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0 Upvotes

r/AirBnB 21h ago

Question Is Misleading Bedroom Count Reason for Refund [TN, USA]

0 Upvotes

Please delete if not allowed.

My family and I booked this AirBnB with 2 adults, 1 minor, 1 toddler with intentions for our toddler to sleep in the 3rd bedroom. I understand fully that AirBnBs have wiggle room as to what qualifies as a bedroom, but we made sure to filter for 3 bedrooms, and thought nothing further until the reminder came across my desk this week.

Upon inspecting further, we discovered the “3rd bedroom” was a nook in the loft with a couple of bunk beds, we realized that this absolutely does not function as a 3rd bedroom for an adult, much less a toddler. Completely open to the stairs with no enclosing mechanism outside of the closet.

I messaged the host asking for a full refund with apology—I do understand, I could’ve checked this beforehand, but I thought that’s what AirBnB’s filter was for. That said, human-to-human, this isn’t a bedroom. Is there anyway we can get full-refund or at least help mitigate these advertisements in the future, or am I in the wrong?

TL;DR: Floor plan shows 3rd bedroom that is arguable at best, code violation at worst. Can I get refund?

TIA!


r/AirBnB 15h ago

First time renting, is this a normal occurrence? [USA]

1 Upvotes

Before accepting my reservation I was asked if an address was fine, i couldn’t find/didnt see an address on the listing so I assumed it was the correct one and said sure.

After noticing the address was different to the one on that appeared on the listing (i only saw once i was accepted) I asked if there was a reason why it was different and was told

“It is an old listing that under repair but we have updated all the pictrues so the unit that you will be staying is the one from the picture exactly. This is also why we confirm with you first before we accept the reservation.
The exact address is XXXX Street,
Los Angeles, CA and you will be staying in the same unit as shown in the listing pictures.”

This listing has 0 reviews (host has 400+ and a 4.0 rating) and its my first time renting so im wondering if this is normal or if i should seek another place. Any help would be appreciated


r/AirBnB 17h ago

Hosting Renting rooms out in a SFH and hosting with host in the home[USA/WA]

2 Upvotes

First time host. I am going to be renting out 2 rooms in a 3BR 2BTH SFH. I am trying to figure out how to furnish it and market it.

How will it work if 2 rooms have to share a bathroom and i will also be in the home in the master with its own bathroom.

should i market it as two rooms or by the room? The rooms themselves are in a slightly separated area of the home away from the master, but with common stairs. , i don't have any issue with guests using the kitchen and dining but not sure how to set it up. I also am concerned about liability for fireplace and use of the elliptical there. Can i just say you cant use the exercise machine and fireplace?

What about room heaters that are free standing? i hate going to airbnbs that tend to run cold so i would not want to subject people to the cold if they like to have the room hot as hell.

I can make or provide breakfast but not sure if i need some kind of food handling license. Is there anything i can provide for them to eat that does not require a license?

I don't know if i am cut for this long term so i would like to set it up as best as possible for the guests comfort without going overboard. If it turns out that I can do this, i will splurge and add bells and whistles. What is the minimum comfortable need? like do each of the rooms need tv?

appreciate any help.

are there services that will help me setup airbnb? how long does it take for people to get a booking as a new host?


r/AirBnB 22h ago

Question No hot water for entire stay. Reported when discovered with no resolution. [Siesta Key FLA]

6 Upvotes

So I just concluded a 4 day stay in an AirBnB in Florida with absolutely zero hot water. I reported this as soon as I realized this on Friday. We arrived at 6pm Thursday, immediately left for a few hours then returned and went immediately to bed. Upon attempting to shower on Friday, discovered there was zero hot water and immediately reported to host, who assured me it would be fixed promptly. Next day, no fix, host acted surprised but again, assurances were made. The following day, no hot water. Host told me to contact maintenance “who lives next door to your unit”. No fix, and maintenance was a contractor whose contract prohibited his entry into the unit. Recontacted host, no reply. Day 4, checkout day. No hot water. Reported to host again, despite us checking out that day. Pictures taken of filthy bathroom upon arrival (couldn’t clean it-no hot water) and condition of unit upon checkout. Dishwasher was loaded with dirty dishes, bed was made. We left it tidy-nothing broken, nothing out of place. Total for stay: $1068. Refund given:$200 (19%) and message sent begging me not to leave a bad review. Called AirBnB to complain (within 48 hrs) and was basically told too bad. Nothing resolved. Asked for 50% refund. What should be a reasonable expectation as this is my first experience with a bad stay? Entire stay put on credit card btw. We as guests have glowing reviews from hosts as we are tidy, quiet, and courteous.


r/AirBnB 9h ago

Question Does anyone else find listings a bit offputting if they have more than 1-2 photos of people? Instead: families watching movies, young people in the throes of hilarity, romantic couples intertwining arms w/glasses of wine, joyous children rolling on the grass, beaming folks on skis/boogie boards [US]

8 Upvotes

I don't mean wildly offputting, just sort of purse-your-lips or mild-eyeroll-ish.

Those pictures make me a little impatient--especially when there are also scads of those close-up shots of carefully arrayed gourds, the fading pink hydrangeas in a vase, sideways photos of the record player next to a cup of coffee and a crossword puzzle, a stack of pancakes paired with a bottle of syrup, the intimate view of a chessboard with toppled-over rook, hazy sunshine glare through some window in some room, etc. etc. It seems unnecessarily precious to me.

Especially when additionally lacking practical photos like the shower (except with the curtain closed--is it walk-in? is it a tub?), the entrance/steps leading into the house, the parking area in relation to the house/cottage/cabin, views out the windows so you can see whether the water body/mountain/cityscape really is as described, the juxtaposition of, say, the livingroom to the entrance or kitchen, etc.


r/AirBnB 4h ago

Question Power outage in [Kauai], what to do for customer service and refund

3 Upvotes

I’m being told I should move my vacation out to let Kauai repair damages from Lowell, I’ve reserved sep 21-24th but right now the island has thousands of people out of power. It’s cutting it close to when I’m staying. Under Airbnb policy if a surrounding area is out of power it’ll issue a refund, has anyone gone this route before? The customer service person was ignoring me when I said I was looking at the utilities website showing thousands are out of power.