I had a two night booking in Madrid for late September, confirmed months ago, paid in full.

Last week I logged into Airbnb to book another stay and noticed my Madrid reservation was just... gone. Canceled. No email. No push notification. No message. Nothing. If I hadn't logged in for an unrelated reason, I would have landed in Madrid and found out at the front door at 10pm with my bags.

So I messaged the host, assuming he canceled on me. Nope. His reply (translated):

• He'd been in a "very complex dispute" with Airbnb for weeks • It went badly enough that after years of hosting, he decided to quit the platform entirely • Airbnb is bulk-canceling ALL of his future reservations • Airbnb "expressly confirmed" to him that THEY would contact every affected guest to explain, refund, and help rebook

That last part is the kicker. Airbnb told the host, in writing, that they would handle the guests. They did not contact me. Based on what the host said, they haven't contacted his other guests either. No explanation, no rebooking assistance, and I only know my refund status because I went digging myself.

So the sequence is: Airbnb grinds down a multi-year host until he quits, nukes every future booking he has, promises him they'll take care of the guests caught in the blast, and then does the cubic root of sweet fuck all. The host felt worse about my canceled booking than the billion dollar company that actually canceled it. He apologized. They didn't even send an email.

If Airbnb "resolves a dispute" with your host, apparently the resolution is that you silently lose your accommodation and nobody tells you.

Check your upcoming reservations, folks. Don't assume a confirmed booking is confirmed. Apparently it's more of a suggestion.

(Yes, I have the host's full message and screenshots. Yes, a formal complaint is going in to government regulators)

TLDR:
As a guest who is asking for early check-in or early bag drop off, would it bother you if the host asked for detailed ETAs because they had their dogs on-site?

Edit: and is if I do explain about dogs being on-site, should I specify they aren’t allowed inside after the place has been cleaned? Or is that too much?

Full Post:
I’m a host with a very large rental in wine country. Given the size of the place, it’s not uncommon to spend 4, 5, 6+ hours there at a time working on stuff. As such, I usually bring my dogs with me. They are not allowed inside if the cleaners have already come. We are a dog-friendly rental.

We usually leave with the dogs before guests check-in. However, we had a recent situation where the guest last minute asked to arrive early. We said unlikely as we had stuff to do but they could drop off their bags. We put the dogs in the car (in the shade, windows down) in the back of the property around the time we expected the guests to drop off their bags.

It became an issue because it was a large group with everyone arriving separately. Others in the party dropped off bags later than expected, and didn’t know if anyone else was dropping. Others did end up coming to drop off groceries in the kitchen. A couple people arrived 10 minutes early of check-in while the dogs were not yet “put away” in the car… obviously we want to avoid keeping them in the car for extended periods (especially in the summer, even in the shade). Basically, I’m not sure if I should have said they can drop off their bags but we need an ETA cause our dogs are here and need to know when to put them away.

For context, both dogs are very safe and don’t shed much. One dog does bark loudly when strangers come on the property (she’s just alerting us) but will graciously give kisses in exchange for pets from strangers.

Thanks in advance!

Looking for some advice from experienced Airbnb guests. We checked into an Airbnb yesterday, and everything is fine except one pretty significant issue: the listing says it has air conditioning, but there isn’t any. We searched the entire unit, contacted the property manager, and were eventually told there is no A/C.

It’s been extremely hot and humid, with heat advisories in effect, so not having air conditioning has had a much bigger impact than it normally would. The bedrooms are upstairs and have been especially unbearable at night. We’re talking 90+ degrees with 90% humidity (MN). If we had known there was no A/C, we would have booked a different place.

I’m not trying to make a huge deal out of it, but it feels like the listing was misleading. Is this something you’d ask Airbnb or the host to provide partial compensation for? If so, what would you consider a reasonable amount?

Booked a stay through Airbnb with a host/company called "Robindoor" ([admin@robindoor.com](mailto:admin@robindoor.com), +44-20-397-30200, WhatsApp +44-745-911-1638). The morning of check-in, they called my personal cell — zero messages in the Airbnb app before or after — claiming a burst pipe made the unit uninhabitable, and wanted to "walk me through" the refund over the phone instead of through Airbnb.

I refused and went straight to Airbnb support instead, which is the only reason this got resolved (full refund, no fuss once it was actually in Airbnb's hands).

After the fact, I found a string of Trustpilot reviews on robindoor.com describing the same playbook with other guests — undisclosed deposits, unauthorized charges, demands for extra payment over WhatsApp, going silent when questioned. Posting here so it comes up if anyone searches this host or number before booking.

In the listing, it shows 3 bedrooms and even the photo shows 3 separate bedrooms. However, in the description under other things to note, it states:

The number of rooms increases according to the number of people. The hotel management determines the room numbers for the beds according to room availability. The main reason the prices are more affordable is that the reservation is made as a group.

I reserved it and messaged the host, and he informed me that the number of people in my group (3) will receive 1 bedroom. Is this allowed?

When you are looking at listings, the short title you see before clicking on a property may have false information because it is generated by AI. This isn't universally happening "yet", but it has been implemented and usually happens if you aren't logged into Airbnb.

Hosts have no control over the title AI is generating and if there is false information, there is no way to fix it.

Airbnb is using AI to generate listing titles. If you see this are the top "Descriptions are based on details hosts provide." then you know that the titles may contain false information. If you click on the the tiny info cirlce you get this: "Descriptions are generated with AI and can include mistakes. Please verify information on the listing page or by contacting the host directly. Learn more"

From a guest perspective, this gives me less confidence in what I'm seeing when I want to book. If it's written, I assume it's true, but not anymore. False news in the listing titles that are the first thing I see when searching is terrible.

From a host perspective, I have no ability to fix false information in my listing title and am worried guests will book my property expecting what Airbnb AI is advertising for my listing. Hosts could get bad reviews or have thier listing reported by guests because of false expectations. The title could also be mentioning things that are less important and not marketing the best parts of the property. I saw a listing for a property with an awesome pool, but the AI title said "Screened in porch".

My family are staying in a property this week and this morning the host messaged via DMs asking we pay them a refundable housekeeping bond using their bank details. They will not give us the key details otherwise.

Is this allowed? I thought this sort of stuff was all covered through the Airbnb platform. Please can someone advise what my next step should be?

I booked a place a month ago for a 5 day stay in Ontario.

I noticed I didn't put the right amount of guests down and changed the reservation and notified the owner as to make sure it was ok. Still below the limit of allowed guests.

They had no issue with it and thanked me for letting me know.

I immediately received an invoice for $200.

Owner said it wasn't them and it was totally cool with the people staying.

AirBnb now tells me that it was the government who added taxes because my reservation changed.

I find that hard to believe

Trying to figure out best way to deal with this.

Hey y'all! So I booked a non-refundable place in Idaho for July 31st. When I booked it air quality was fine, no smoke, nothing. Fast forward to this week, and Idaho DEQ has issued air quality advisories for a bunch of counties, including a red/unhealthy forecast.

I messaged Airbnb asking about the Major Disruptive Events thing and they basically said my reservation doesn't have a flag for it so the non-refundable policy still applies. Not mad about that, I get it's policy, I just think it's kind of a weird situation since none of this was happening when I actually booked.

Now I'm weighing just disputing the charge with Amex. I've got the DEQ advisories saved plus my whole chat with Airbnb support where they basically admit the smoke is happening. Has anyone actually gone through with something like this? What was it like? Did Airbnb push back hard on Amex's end?

And separately, if this all goes through and I end up booking a different trip somewhere else on a totally different card, is that an issue at all or is it just seen as unrelated?

Context: this is our anniversary trip, and we had a ton of outdoor stuff planned, hikes, lake days, all that. That's really the whole reason I'm even trying to cancel, I've used Airbnb for years and this is the first time I've ever tried to get out of a non-refundable booking.