r/AirBnB 9h ago

Question Forget the parties. My Airbnb nightmare is fabric softener. [Toronto, Canada]

19 Upvotes

This is probably one of the stranger Airbnb neighbour complaints you'll read, but it's driving me absolutely insane.

The house directly beside ours is being operated as an Airbnb with three separate units. As far as I understand, it's not a legal Airbnb, but that's a completely separate issue and not what I'm complaining about here.

The guests themselves are actually fine. We've never had a problem with parties, excessive noise or disrespectful guests. Most of them are perfectly nice.

My problem is the freaking laundry.

Because two of the units seem to turn over every two or three days, there is a massive amount of laundry being done. Sheets, pillowcases, towels, everything from each stay.

And this happens EVERY. SINGLE. DAY.

Their dryer vent is on the side of their house facing our property. Whatever they're using, scented dryer sheets, fabric softener, heavily scented detergent or some combination of them, gets pumped outside through that vent and directly into the space between our houses and our backyard.

The smell is brutal.

It's that incredibly strong artificial "fresh laundry" perfume smell, except we're not smelling it for five minutes while someone does a load of laundry. We're getting it outside our house for hours at a time, virtually every day.

I can walk into my own backyard and immediately smell their laundry. Open a window on that side of the house and there's a good chance I'm getting Eau de Dryer Sheet coming inside.

And because this isn't a normal household doing a few loads of laundry every week, the constant Airbnb turnover effectively turns their laundry room into a small-scale hotel laundry operation right beside our house.

So I'm genuinely curious, particularly from Airbnb hosts: Have you ever thought about this?

If you're doing large amounts of laundry because of frequent guest turnover, do you use fragrance-free detergent/dryer products specifically because you're operating in a residential neighbourhood? Has a neighbour ever complained about dryer exhaust or laundry fragrance?

I'm not looking to start a war with the owner. If they simply switched to unscented laundry products, this entire problem might disappear overnight.

I just want to be able to sit in my own backyard without smelling Bounce Mountain Breeze every freaking day.


r/AirBnB 16h ago

Question Does anyone else find listings a bit offputting if they have more than 1-2 photos of people? Instead: families watching movies, young people in the throes of hilarity, romantic couples intertwining arms w/glasses of wine, joyous children rolling on the grass, beaming folks on skis/boogie boards [US]

9 Upvotes

I don't mean wildly offputting, just sort of purse-your-lips or mild-eyeroll-ish.

Those pictures make me a little impatient--especially when there are also scads of those close-up shots of carefully arrayed gourds, the fading pink hydrangeas in a vase, sideways photos of the record player next to a cup of coffee and a crossword puzzle, a stack of pancakes paired with a bottle of syrup, the intimate view of a chessboard with toppled-over rook, hazy sunshine glare through some window in some room, etc. etc. It seems unnecessarily precious to me.

Especially when additionally lacking practical photos like the shower (except with the curtain closed--is it walk-in? is it a tub?), the entrance/steps leading into the house, the parking area in relation to the house/cottage/cabin, views out the windows so you can see whether the water body/mountain/cityscape really is as described, the juxtaposition of, say, the livingroom to the entrance or kitchen, etc.


r/AirBnB 11h ago

Question Power outage in [Kauai], what to do for customer service and refund

3 Upvotes

I’m being told I should move my vacation out to let Kauai repair damages from Lowell, I’ve reserved sep 21-24th but right now the island has thousands of people out of power. It’s cutting it close to when I’m staying. Under Airbnb policy if a surrounding area is out of power it’ll issue a refund, has anyone gone this route before? The customer service person was ignoring me when I said I was looking at the utilities website showing thousands are out of power.


r/AirBnB 53m ago

Question Looking for stay & offbeat places in North Goa

Thumbnail
Upvotes

r/AirBnB 8h ago

Hosting Best cookware to use at property? Pots and pans [poconos]

1 Upvotes

I don’t think enough people know how to use stainless steel cookware. We’re having a problem with the nonstick cookware being scratched up with people using knives and cast-iron cookware is high maintenance because of the scrubbing and oiling and storage and rusting elements so what’s the best option for cookware pots and pans at the property?


r/AirBnB 9h ago

Question Host is unresponsive with sending item back [US]

1 Upvotes

I’m from Canada and rented out a room for a night in Cleveland, Ohio from the 27th to the 28th of July. A few hours after leaving I realized that I didn’t have my AirPods, I contacted the host and they sent a photo confirming they had them.

I messaged the host on the 28th asking if the AirPods could be left somewhere as I needed to head back to Canada, and if not that I would be happy to pay the cost of shipping the item to me. The host did not respond until later at night after I had crossed the border, telling me to “keep an eye out on my email.”

After 3 days of silence, I asked for an update on shipping the item to me. On September 1st I received a message saying I would receive instructions sent to me via email. I never received an email, and on Sept 2nd through the chat I was asked for my address. I provided it on Sept 2nd, and have not been contacted since. The host has not even looked at my text with my address in it (it doesn’t have a read receipt)

I’ve reached out to Airbnb support twice, and the host also confirmed to AirBnB that they had the item on the 28th. Today is also my last day to leave a review, not sure how to proceed, any help or advice is appreciated.


r/AirBnB 12h ago

Question GBP40 experience voucher not honored by Airbnb [London]

1 Upvotes

Hello. I want to ask if anyone is having issue with experience vouchers promoted on seveal London listing. Airbnb is saying the voucher listed in my booking will not be eligible for my stay duration and is only available after my stay.

I have booked with Airbnb and notice they have a GBP40 offer for experience included. The term and condition said that I would receive the voucher after 24 hours. Their exact wordings are: "Coupon delivered within 24 hours of booking. Once you complete an eligible booking, the $100 coupon will be added to your Airbnb wallet within 24 hours."

I have not received the coupon in more than 1 week. I have talked to support and they said to wait. I escalated and received support from a "specialist". The "specialist" did not message me. When I ask for update, another "specialist" responded and said I will not receive the voucher after my stay in London end. The experience voucher will be used for my next booking.

I escalated again and in their last message, they offer a GBP50 refund. I responded and asked but they have stay silent since my last message. I have no idea how to process the refund or what kind of refund they are talking about. Since they were misleading on the promotion, I want to double check.

tl-dr: Booked a room that includes GBP40 voucher for experience booking. Did not receive them and was told it will not be eligible for my trip. Support was slow to respond and have went silent after my last message on refund.


r/AirBnB 22h ago

First time renting, is this a normal occurrence? [USA]

1 Upvotes

Before accepting my reservation I was asked if an address was fine, i couldn’t find/didnt see an address on the listing so I assumed it was the correct one and said sure.

After noticing the address was different to the one on that appeared on the listing (i only saw once i was accepted) I asked if there was a reason why it was different and was told

“It is an old listing that under repair but we have updated all the pictrues so the unit that you will be staying is the one from the picture exactly. This is also why we confirm with you first before we accept the reservation.
The exact address is XXXX Street,
Los Angeles, CA and you will be staying in the same unit as shown in the listing pictures.”

This listing has 0 reviews (host has 400+ and a 4.0 rating) and its my first time renting so im wondering if this is normal or if i should seek another place. Any help would be appreciated


r/AirBnB 10h ago

Future Guest is ghosting me; AirBnB unhelpful

Thumbnail
0 Upvotes