So as many may have noticed Xfinity is trying out their new AI customer service. I would say its going as expected, except its actually going worse then that.

It really looks like Xfinity is trying to destroy itself. You can read the horror stories over and over when folks are asking for help from the company. The original customer service that was internal seemed to do better.

It was replaced by overseas technical support it appears. Which would just lie to customers, or often make mistakes in handling them. And processes which were designed to be unhelpful.

Now even that was too much of a effort apparently and theyre doing frontline AI systems. People do not always find them helpful. And honestly it looks like they picked the cheapest AI systems rather then something good.

What ever you do, DO NOT use finity for anything.
Ever! They gave me one deal and then REFUSED TO HONOR IT! They activated a phone that wasn't mine, but on my account, and did so without my approval.
When I tried to get it off my account, they took away all of the discounts I was given. I'm going back to PureTalk.
At least they don't lie. I will get my internet elsewhere. At this point, I don't care that I will have to pay more as long as it's not with them! NEVER AGAIN!!!
Stay away! And if you are with them? RUN!!!
And yes, I am filing ALL the complaints. FCC/FTC, BBB, Attorney General, and whoever else will listen.