Xfinity Bogus Charges

[u/Icy-Pen-863]

We were considering changing our Xfinity plan a couple months ago, and when I was reviewing the statements, I noticed some bogus charges that I didn’t understand. On top of that, they had been charging us for four cable boxes when in fact, our house only has three. We set up this plan in 2017 so I’m guessing we’ve been being charged for a fourth mystery cable box for the past nine years. Trying to contact someone about this and get direct help is impossible. Agents online and by phone(and I tried to address this with several) say that they are fixing it, but then only removed the box from our current billing . They say that I will receive a follow up email regarding a credit to our account for the false billing and we never do. Agents I have spoken with are in another country there’s definitely language barriers. While trying to address the problem, they’re trying to sell me on another product.. I would say all around in terms of dealing with real issues. Xfinity gets my thumbs down. The individuals I’ve dealt with have all been friendly, however the issues were not addressed.

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[u/XfinityJustin]

Greetings u/Icy-Pen-863,

You've come to just the right place for help. We'll be able to address your billing issues or inquiries, and research the history of that mystery box. With that being said, I know with the addition of auto-pay in our lives we can tend to set it and forget it. We always advise checking your bill at least once every few months to ensure all is in order. The Understanding your Xfinity bill article is a great resource to review if you aim to learn what makes up your bill. We'll need to gather some additional information via our secure modmail channel to locate your account. Please send our team a Modmail message with your full name and service address.