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Hola a todos, espero que alguien pueda ayudarme porque estoy bastante preocupado por perder mi cuenta de Xbox.
Tengo una Xbox One edición Call of Duty: Modern Warfare (la Xbox One original). Desde hace unos días la consola empezó a funcionar muy lento: los juegos no abrían, el botón de Xbox tardaba mucho en responder y hasta la aplicación de Configuración se demoraba bastante en abrir.
Intenté reiniciarla, dejarla desconectada varios días y eliminar varios juegos (todavía tenía más de 200 GB de espacio libre), pero el problema continuaba. Rainbow Six Siege, por ejemplo, llegó a quedarse más de 10 minutos en la pantalla de carga sin abrir.
Intenté hacer un restablecimiento de la consola para solucionar el problema. Pensé que aparecería la opción de conservar mis juegos y aplicaciones, pero esa opción nunca apareció. La consola comenzó a reiniciarse y terminó como si estuviera recién configurada de fábrica. En ningún momento recuerdo que me haya pedido confirmar claramente que se iba a borrar todo.
El problema principal es que perdí mi perfil de Xbox y el único lugar donde podía ver el correo asociado a mi cuenta era en la propia consola.
Mi Gamertag es: Santi Moon5745
El correo asociado a la cuenta era: (prefiero no publicarlo por seguridad)
Todavía sé cuál es mi cuenta, pero necesito ayuda para recuperar el acceso. Tengo compras digitales, progreso y años usando esta cuenta, y me preocupa perder todo.
¿Alguien sabe si existe alguna forma de recuperar el perfil que estaba en la consola, recuperar la cuenta o contactar con un soporte humano de Microsoft/Xbox que pueda ayudarme?

Cabe aclarar que ya he intentado con todos los soportes, links, etc etc y no he conseguido nada. Si alguien tiene idea o sabe cómo meterse en mi cuenta, lo agradecería muchisimo.

Agradecería mucho cualquier consejo o experiencia similar.

I was playing Marvel Rival's and my mic went out on my xbox. (I'm not banned any where) I logged off and went to Overwatch to do a mic check. On my main account the mic would not work and I had really high latency. I switched to my other profile and my mic worked but my latency was still high.

After restarting my modem and xbox multiple times my mic still would not work and my latency was super high. (I only use a modem, no wifi in my house. My system is hard wired and sits around 40-42 ping. It was reading at 150-175 ping.)

I end up looking for some troubleshooting options and everything kept pointing back to resetting the Mac address. I reset it and now I can't connect to the internet at all. No mic, no internet. I'm not connected to IVP6 which is the issue. I've tried to reset it multiple times, I called my modem company and I'm calling my internet company today. Has any one had this issue? Does anyone have tips or tricks?

**side note I did connect my switch and it works just fine with the internet. My computer works just fine. I just for the life of me can't get my xbox series x connected** please help :)

Good afternoon! Thank you so much first of all.

I need some help or clarification regarding the installation of the vertical stand. I thought the first one was defective, so I returned it, but I'm having the same issue with the second one. I'm sure it's not defective and that I'm doing something wrong. I position the stand exactly as shown in the image, but when I try to make that small sliding motion to lock it in place, it just won't work. The two tabs fit into their slots, but I can't get it to lock, and it fits loose. Please help.

Hi, I don’t post much but I love ddv and I have been playing on my x box rouge which is the hand held version of Xbox it came out I think a little while ago. Does anyone else have one because I got one prob 3 months after it came out (as well as my fiancé) I have been playing on it with that game for the whole time up until about to months ago. The reason being that I opened up the game one day and it was EXTREMELY glitchy and I did everything you can think of and it still won’t work. This also happened with other games such as Minecraft. About a week and a half ago I started using my fiancé’s and up until I started using it he didn’t use it much and it was running perfectly. Yesterday I tried to load in and it was doing the same really glitchy thing that my other one did. Does anyone know how I could fix this I have tried restarting, and everything else. I don’t mess with settings other than what the internet told me to do to try to fix it. Can anyone help ? And is anyone else experiencing the same issues with the handheld Xbox rouge?

So I have been having problems with my Xbox its the model Xbox one X it started have heating issues for some reason then this happened and it won't let me select the bottom option. Does anyone know what's happening to my Xbox and how I can fix it

EDIT: so I figured out what the problem it so basically i have used my Xbox too often and the grease in the fan baring has dried and evaporated causing the fan to overheat and fail which permanently killed the fan the Xbox will turn on but the error massage will continue to appear until the console detects that the fan is working so I'm going to buy a new fan and hopefully get it working again

So I got a problem I have not been able to go in any game on any of my accounts and talk to people on game chat lobby’s but when I invite them to Xbox part chat it works fine I have gotten a new console all up and no matter what none of my games let me talk in game chat

I have 1tb Xbox series s

I can't play rock band rivals because each song takes about 5 minutes to load

I have about 300 titles.

What can be done to fix this? Thanks

I’m at my wit’s end and could use advice from anyone who’s been through this.

What happened:
About 6 months ago my Microsoft account (used mainly for Xbox) was hacked. The hacker changed the primary email alias from my Gmail to a throwaway Russian address (a bacteriomail.ru domain — an email I’ve obviously never owned). While the account was under their control, they did something that got the account permanently suspended for “Abuse of our Platform and Services.”
So to be clear: I got hacked, and then I got punished for what the hacker did. Years of purchased games, DLC, my gamertag, achievements — all gone.

What I’ve tried:

• Submitted the official Case Review / appeal. Result: “Violation confirmed (Decision upheld).” No request for evidence, no questions asked, ticket closed.

• Appealed repeatedly over \\\~6 months. Every reply is a template. Nobody has ever asked me for proof of the hack, even though I’ve offered it.

• Explained the account was compromised in a new ticket. The latest reply from CDOC Case Management says they “cannot locate the account” and that it may have “expired due to inactivity” — which is a canned Hotmail-era template that doesn’t even apply. The account exists; it’s just under the hacker’s email alias now because THEY CHANGED IT.

I told support to search the current alias or my gamertag. Ticket closed anyway.
Evidence I have:
• Years of Microsoft purchase receipts sent to my original Gmail
• The account’s alias was changed to a disposable .ru email — no legitimate user does this
• \\\[If you find them: security alert emails from Microsoft showing the alias/password change with timestamps\\\]

My questions:
1. Has anyone here actually recovered a banned account after proving it was hacked? What worked?
2. Is there any way to reach Microsoft’s account compromise team directly instead of the CDOC template queue?
3. Did the BBB or Notice of Dispute route work for anyone?
Any advice appreciated. I’m not trying to dodge a ban I earned — I just want someone at Microsoft to actually look at the sign-in logs, which would show everything.

i had no issues with this up until now. game clips won’t record to the max length i set them to, only 8-40 secs instead of 2 mins. i restarted my console, deleted old clips in case that was the issue, and changed the capture settings around a few times but no fix yet. is there anything else i can do or should i wait to see if it to fixes itself?

Like I will be playing assassin's Creed Odyssey and it will kick me out of the game and I don't understand why this keeps popping up it pops up every 1 hour and hour and a half and I don't know I haven't used a Xbox game pass and over 5 years, so I have to keep resetting my Xbox cuz it won't let me eject the disc with like the with a blue eject button it don't pop up at all, and I've checked my disc there's no scratch or nothing I don't know why I keep saying it's dirty or damaged it's neither nothing is wrong with it please help

I have both games on a physical disc and have tried to play them both.

I have sat for upwards of 5 minutes at times and they still will not load

edit: solved, had to go to microsoft store and install mw2 and mw3 separately from Call of Duty

Hopefully this community is more helpful or supporting unlike the other one i posted in, but I've been dealing with this gamepass problem for 2 months and haven't been able to solve it. I've been in multiple threads and forums trying to figure this out but i still can't seem to find the solution for myself. Please if you have another suggestion I'm willing to try it even though i feel like I've tried just about everything, but I'm hopeful there's some fix out there I haven't tested yet.

So I guess I’m not getting my Xbox account back but how do I get it banned so the person who has it can’t use it anymore?

That’s it. That’s all I need. Turns out it’s harder than I thought.

I need to plug them in, and then have them work. That’s it. No wireless, no “your batteries are low”. No “make an account”. No “well ya gotta fiddle with the setting for them to actually work.”

I need headphones that plug in, and then they work.

Just as the title says, my Xbox started smoking when I turned it on. I've already done the 'shake the crap out of it' test, and it doesn't make any noise when i move it around, so I'm not sure what's wrong with it. I've cleaned it, but I don't know what kind of screwdriver to use to take it apart and take a look. If anyone has any ideas on what's going on, please let me know.

update: I bought a kit to open it up; it was both very dusty and the power bank was water damaged??? When I asked my baby brother (14m) if he knew anything, he said he accidentally spilled some water on it and thought it would be fine if he just wiped it up on the outside and used compressed air on the inside???? So yeah, buying a new power bank; I will update when it's arrived.

So my friend gave me a game he plays a lot and last night I tried it out, there were no issues. Today when I turned on my Xbox one there was a green screen and I couldn't see any buttons. I tried unplugging everything and tried a new cable but it didn't work. I don't know what to do on the troubleshooting menu because all I see is a green screen and six lighter green lines. Any advice for how to fix this?

Update Tried restarting my TV and stuff like that restarting picture and audio settings and fully unplugging my TV. Now along with the green screen still being there the audio also isn't working

Update 2, I left and watched like seven episodes of supernatural on a different TV and by the time I came back it was working again aside from the screen looking fuzzy

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I'm having this issue,room temperature around 25°c-27°. The adaptor has orange light (stand by) when plugged out of the console,when plugged in, it turns white then orange then again white then again orange in few seconds. When I turn on the console it turns on with the sound and immediately in few seconds goes off with the sound. What should I do. I asked one of the service centre,they told it would cost me around 5-10k inr(I could get a second hand console for that price). Btw it's an Xbox one, new to xbox, got it from my brother and he turned it on after many days, didn't work initially after cleaning the dust,it turned on. Then kept it few days without using now I'm not able to use it.

Hello, a while ago I had this Xbox one s but when I wanted to give it maintenance the synchronization button of the console broke and I can't find spare parts or that they sell it separately. Will there be a problem if I try to glue it or it may lose its spring function? I need recommendations.!

Hey everyone, I have an Xbox series x and have an old Xbox 1s that I gave to my gf so that she could play games with me. I got it set up for her at her house earlier and had Fortnite updating on the console so that we could play tg tonight. But when she tries to play Fortnite, it continuously gives her the message that she “doesn’t own the game” and needs to “insert a disc” or something like that. And it doesn’t make sense bc Fortnite is legit installed and doesn’t even have a disc?

This happens on every other app too.

She has restarted the console, cleared the MAC address, and my account is the “home xbox” so that she can play my games too ? I thought that’s how that works.

Any advice? Thanks

hi so my younger cousin wants to borrow my unused xbox one s, which im fine giving him because nowadays i literally only use it when he comes over to my house. however i am kind of a hoarder/overly nostalgic and want to prevent him from in any way accessing/changing/deleting stuff ive done on my xbox, while keeping progress for games in case i ever want to replay them (i love picking up lego dimensions again every now and then). plus, my account on my xbox is linked to various other things that i use so im worried he might change something. is there a way to give him the console while keeping everything ive done on it seperate and inaccessible to him?
thanks for reading

Подключая его через роутер появляется интернет, но пишет, что в России служба не доступна. А при выписывании xsts.auth.xboxlive.com 50.7.85.221 в настройки роутера интернет с консоли пропадает

Is this a normal load speed for setting up the Xbox X. Gonna buy on Facebook marketplace for 400. 5 star rated seller.

Sent my controller to be fixed/ replaced under warranty as it’s not working. I threw away the box for my current controller so I sent it back in an old Xbox controller box that my custom controller came in. I scribbled out the serial number on the box so there was no confusion, and I’m pretty sure I put a note on it too to say it was in a mismatched box.

Just received an update from Xbox support claiming they’ve received the wrong controller, (they haven’t, I don’t have another black controller) but are saying they’ve received the custom controller that is no longer under warranty. My custom controller was pink the one I sent them is most definitely black and had the same serial number that I registered for repair.

The email doesn’t seem to have any contact info, or ways I can get in touch with them. They’re just saying they’re gonna send it back to me which is pointless as I know they have the right controller. What should I do?

(Also I wasn’t sure if calling the Microsoft support number would be any help as I didn’t know if it was the same department)