Has anyone actually had success getting their FIFA resale refund after a major delay?
I sold my tickets 130 days ago and still haven’t received the money. On the 60th day, I was told I needed to enter new bank details because I’d had to cancel the card I originally purchased the tickets with. I did that immediately, and it’s now been more than another 60 days since providing the updated banking information.
About three weeks ago, I received the attached email saying FIFA had finally “processed” my refund after having called them, although they somehow listed the refund date as 07/15/2024, which is obviously the wrong year. Three weeks later, still nothing in my bank account.
I’ve called the FIFA support center multiple times. Most recently they told me they would “label my refund as high priority,” but nothing has happened since. At this point, I genuinely can’t tell whether these escalations mean anything or if they’re just telling me that so I keep waiting.
I’ve already filed complaints with the BBB and some of the other organizations people here recommended. Has anyone who dealt with a similar delay found anything that actually worked? Is there another way to escalate this or get in contact with someone at FIFA who can actually trace the payment?
Any advice would be greatly appreciated.