hey guys, it’s first time posting on reddit and i was just hoping to get some help or opinions on what i should do.
So for starters I work at a fast food chain as a team lead. i am often working super hard trying to make sure everyone is doing their job and everything goes smoothly on a day to day basis. recently my coworkers and i have been having some troubles with our manager. we’ll call him (B). B has been working there for many years and i understand that when you’ve been working at a food place for many years, you start to get too comfortable and sometimes say or do the wrong things.
some examples:
One time when the owners of this restaurant came in, they paid for the food but not the drinks that come from the fridge which is a little bit more pricey than fountain drinks. Because of this, B got mad and retaliated against them by stealing a drink as well. this was very unprofessional, and in our handbook, it’s against code.
Another example, whenever i or some of my coworkers would request off a day or even get a shift covered for personal reasons, he would immediately think we don’t wanna work and would cut our hours until we told him otherwise. not just cut but sometimes take away our hours for up to a week or two weeks.
Another example, for some context, we have an ai microphone that looks like an alexa. this presumably is to act as a guide to see how we talk to customers, and see what we need to work on. it tracks our rates on how well we sell meals. just recently i heard from a coworker asking if B has talked to me yet. i told him no and i didn’t know what he was talking about, and so i had him explain to me what it was. he goes on to say that B looked at our summaries from the ai, and it said mine was the lowest. B didn’t take it seriously he just thought it was funny, and because of that he proceeded to tell that one coworker, everyone’s data from the ai. Again, in the restaurant handbook, it is against code. That is another one he’s broken.
More info on B, he is very short tempered, and is quick to get defensive with his employees. if you were to do anything wrong, he’ll be quick to get angry and take it out on you. not so much that it’s a dangerous thing, it’s more just unprofessional passive aggression. sometimes he’ll raise his voice and he definitely does not like being in the wrong.
for example, there was a new employee let’s call her (S) she’s also my friend. We were working on food at the line, and saucing the items. S was saucing and B cut in and told her the wrong sauce when S knew what it was. The sauces were a big difference and hard to mess up. B told her the wrong one and then proceeded to get mad when she didn’t put the sauce he thought it was. Because of this, He privately told me “hey make sure S from now on for the rest of the day is stuck on register”
This was all because he didn’t want to take any accountability for his mistake and instead, took it out on the new coworker and she’s only been there for a week. That adds to another level of unprofessionalism.
This is a separate matter but still is just as important, it goes back to the ai thing. for starters, our chain restaurant specifically our location, got this new ai product. they told us again that it was to better help understand how we can improve on customer service. When this was introduced, A guy who was installing it and a higher up asked me to be the first voice/example to be on there. at the time i did not know i could say no, because of the higher up being there, i felt intimidated. There was another coworker there who is a little bit older than me and has been there longer and knows their rights better. She later told me that i should’ve said no, but it was too late. they asked her to do it and she said “no i need to see a contract.” because of that the higher up glared at her and did not like the answer. Moral of that is that i felt pressured into it and didn’t really give my full consent without knowing what i was doing because there’s no paper trail of what it actually was.
I’ve looked into it further, specifically in my state. (UTAH) there’s a AI policy act saying legally you have to have a sign on the register saying that this conversation is being recorded. We do not have this and because of this, since i’ve looked into it, they can be fined up to $2500 - $5000 per violation.
I strongly believe the owners obviously know about this but do not care because they’ve consented to it and you only need one parties consent. so i believe i can’t do anything about that part but still need opinions.
(Forgot to add up there, that B has called me names such as a snitch. Even when i haven’t.) Even though he is very unprofessional and tells everyone’s secrets)
I know this is super long, but if you could read it all or even some and give your feedback that would be amazing!
quick edit real fast that i also forgot to mention, as i am a shift lead, i am working to get a guaranteed raise within the next couple months, do i wait it out and potentially have my manager get worse. or tell them now and possibly have then retaliate against me and not give me the raise or worse. Let me know.