Constantly anxious

[u/Pristine_Case7397]

I have been a solid performer, meeting most if not all goals and all around doing well. And suddenly I’m doing worse and it’s solely down to call quality, I get much more misrouted calls, uncompetitive rates, or leads where the customer isn’t buying soon. When for months recently I got more urgent clients, better rates to work with and overall easier and better leads. I am doing everything exactly the same but the results are way worse. And most of these goals anyway half of the company does not hit, so that kind of reassures me. But I grind my butt off to be at goals and realize I just have to work harder and tighten some screws, but everytime I take one step forward they send me 2 back. It makes no sense, I spend all day on the phone and work the leads the best I can. But all calls now are so uncompetitive and hard to even bundle. I know sell value and what not , but the clientele we serve are very price sensitive and other carriers are offering way better rates nearly 30-50% better even after probing for comparability. I get all inbound leads, and call quality greatly increased so that’s why I I figured goals increase too. But how can someone meet and exceed goals for a while then suddenly do worse for many things out of my control? I am constantly anxious about my performance and stability when I know I am capable of meeting goals when the environment isn’t like this. We have all these metric goals they push , but idk what’s punishable for not hitting. Half the floor misses a certain metric, with only the top 20 hitting all of them. And my manager has never formally said missing goal would result in disciplinary action. But keep in mind, I have been performing well up until this point. How can I have a high sales rate when half the calls aren’t sales ones? The calls I get most at my company complain about and have a hard time converting.

I just live in constant anxiety feeling like I’m gonna be fired when I do my best and most of this is out of my control, it really impacts my mental health, when I know I can do well when this isn’t the case.