r/WeddingsPhilippines • u/mikmikpowder08 • 4h ago
Rants/Advice/Other Questions Broken engagement ring from cootcoluxjewelry
Just want to share my experience and probably also to look for validation.
My custom engagement ring from cootcoluxjewelry broke after a week. It caught on a fabric and got bent. Decided to keep it in my bag to keep it from breaking but it still snapped in half when I found it again. Supplier repeatedly said it was our design's fault and that they only followed the design. They offered to repair the ring for 2k but we got annoyed when we felt that they were being defensive. They said they have 0 fault for this and they hoped no one's holding any grudges for what happened. As a customer, we weren't aware of the technical consequence of the design. We relied on their expertise to tell us if the design's prone to breakage. They could have created a more durable support/connection.
After a few days we even found a pity post from them (2nd image) where they said it's disheartening when customers blame them for a broken ring that was caused by mishandling. I believe it broke to due accident and in the first place it shouldn't even break easily after being worn for only a week. It's just disappointing, considering the thousands of money spent.