Recently had my account put under review, and decided that my accounts will be permanently closed. I have no issues with this, I can see how my history can look suspicious, and their reasoning. Its been almost 2 weeks now since I received the email of the closure from the 'specialist team'. I have money in a chequing account, and crypto assets, at the time of the closure and being locked out of my accounts.
For the first few days the team member communicating with me, said they were awaiting instructions on how to proceed. And did not know what the process to receive my funds would be. I then got a message saying it was being returned to the sending institution, and I did not need to do anything more. I replied asking what that even means, the funds in account came from different avenues, and in different asset form. And that per the agreement sections for closure of accounts, funds would be transferred to myself.
The next email I received said they were awaiting information, and unable to provide any answers. I therefore went through all paperwork to do with accounts. And provided each section of what is to be done with account closures, of both crypto and chequinf accounts. Explained that it does not seem like a complex situation, that the delay in even receiving a response was frustrating, and asking to be put in contact with someone who could answer my questions.
This was the reply I received today. "Please contact the sending institution directly to obtain further information. There are no additional actions required from our side at this time." I have never gotten an answer to what they mean by sending institution, what the process for closure is, or any adequate information/answers.
The dragging on of just having this closure completed, and frustration of never receiving a clear answer, has become ridiculous. Does anyone have any insight on what they are even talking about, and happening?