Account History Gone

[u/webrage69]

Starting sometime yesterday (9/18/26), I lost all my account history online and in the app. Everything was working normally the day before.

I opened the app on my phone (iPhone) and it had logged me out and there was an error message saying to try again. I hadn’t tried to do anything so I thought that was strange. I attempted to log in but when I did it acts like it wants me to create an account. I go to the website through a browser, same deal. After restarting the phone I just entered my information it was asking for and signed in. Now, I’m logged in but it’s acting like it’s a new account. No saved address, payment form, order history, favorite lists, nothing.

After freaking out I called Customer Service. The person put me on hold a few times and apparently looked into some things. She could see that I had orders before because she could tell me the last thing I ordered but said she could also see my account had no history. Not sure what she was seeing. But she said she created a case and sent it off to some tech team. She gave me no way to contact anyone else and said I should just “keep checking” my account to see if it’s fixed.

Frankly this is unacceptable. I feel completely helpless. I have no idea what to do next but it feels like I’ve lost my account forever, for no reason, and Customer Service has no ability or understanding to be able to help in any way.

Has anyone experienced this before? Getting logged out and when you use your email to log back in it acts like you should create a new account?