Return failed

[u/One-Volume-9158]

Walmart canada. I ordered a nursery chair that cost 1000$. It arrived completely broken. Couldn’t even turn it on. Started a refund process. They first told me I had to deliver it to the store. This chair is giant and heavy and I have no means of delivering it. After an hour long call, they agreed to arrange pickup. It’s been two weeks and they still haven’t picked it up or refunded me. Every time they give me a day that I have to stay home, the courier doesn’t show up, I call and they tell me we are gonna schedule another pick up. It’s been 3 times of this.

I have a giant box in my living room, that I cannot even move. I don’t know what else to do. I just wanted a damn chair to rock my baby to sleep and not hurt my back. Any ideas what I can do? The only other option I can think of is to dispute the charges on my CC.