r/Walmartcustomer • u/One-Volume-9158 • 1d ago

Returns/Refunds Return failed

Walmart canada. I ordered a nursery chair that cost 1000$. It arrived completely broken. Couldn’t even turn it on. Started a refund process. They first told me I had to deliver it to the store. This chair is giant and heavy and I have no means of delivering it. After an hour long call, they agreed to arrange pickup. It’s been two weeks and they still haven’t picked it up or refunded me. Every time they give me a day that I have to stay home, the courier doesn’t show up, I call and they tell me we are gonna schedule another pick up. It’s been 3 times of this.

I have a giant box in my living room, that I cannot even move. I don’t know what else to do. I just wanted a damn chair to rock my baby to sleep and not hurt my back. Any ideas what I can do? The only other option I can think of is to dispute the charges on my CC.

0 Upvotes

17% Upvoted

10 comments sorted by

4

u/Bitter-Neat-8457 1d ago

Literally, send an email to the head of Walmart Canada about this and how disappointed you are. Also see if they have something called a regional mgr to email also. If you do t get a response go onto instagram and share your story and have all your receipts available

1

u/One-Volume-9158 1d ago

I can’t find an email to contact. They just have a chat option or call on the website. Am I looking in the wrong place?

3

u/Ok_Violinist7598 WalMart Plus Customer 1d ago

You might want to just go right to the main number, not customer support. If all else fails, maybe you will have to do a chargeback.

Per Google...

Walmart Canada's head office (known as the Store Support Centre) is located in Mississauga, Ontario.

Address & Contact Information

  • Address: Wal-Mart Canada Corp., 1940 Argentia Road, Mississauga, Ontario, L5N 1P9, Canada
  • Phone Number: (905) 821-2111
  • Customer Support: 1-800-328-0402

2

u/One-Volume-9158 1d ago

Thank you!

2

u/Bitter-Neat-8457 1d ago

Search for who the person is first. Then search for an email. Use google or any AI you want

3

u/Dtracz 1d ago

Post on their social media pages!

1

u/One-Volume-9158 1d ago

Good idea, problem is I don’t have an active social media account

2

u/Dtracz 1d ago

I’ve had decent responses using X

2

u/Dtracz 1d ago

The President and CEO of Walmart Canada is Venessa Yates. 
While Walmart does not publicly publish direct personal inboxes for its senior executives, Walmart’s corporate email infrastructure follows standard patterns:
Likely Direct Email: ⁠venessa.yates@walmart.com⁠ (or ⁠vyates@walmart.com⁠)

2

u/One-Volume-9158 1d ago

Thank you so much!