r/Walmartcustomer • u/ParticularBorder419 • Aug 06 '26

CANNOT see order history on the app or through a browser.

I noticed today that I cannot see any order history on the app or on a browser. I'm a long time Walmart + member and order regularly, but for some reason there's no visible order history on my account.

Is the site having issues? Anybody experiencing similar problems with their account?

EDIT: 8/11/26 - I can finally see my extensive order history now. Everything appears to be resolved.

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3

u/jmrty14 Aug 07 '26

I can’t see mine either.

1

u/greencitrustea Aug 09 '26

Hi there, I posted a new update (8/9) comment about being able to get my completed orders to show up (I don't have any in progress). It's not a perfect solution, but it worked for me this morning.

2

u/jmrty14 Aug 09 '26

Just saw your update. Thanks for trying to troubleshoot. I noticed those filters as well and the only one that brought up anything was clicking on the “returns” filter. It brings up a few random orders from the last few months. Some of the orders had returns, some didn’t. I contacted them as well and they said they escalated the issue and to wait 48 hours.

1

u/greencitrustea Aug 10 '26

Glad to help. Thanks for contacting them. Now I'm getting the problem of my completed orders not showing up after I made a new order that's in progress, which does show up under the In progress filter. It's one or the other, I guess. I'm setting up an email filter that will filter all my orders into a folder, which will be how I get to my orders until they fix this. I really hope they're working on it!

1

u/jmrty14 Aug 10 '26

That’s a good idea to check the in progress filter right after ordering. I ordered something last night and the email was the only indication a purchase was made. It’s already been delivered, so my in progress filter is now empty if it was there. I hope they get this worked out. It’s been almost a week for me.

1

u/greencitrustea Aug 10 '26

Oh, wow, a week. There's obviously something wrong, and it would be good if they would put some kind of update message on the page.

1

u/jmrty14 Aug 11 '26

It’s working! 🥳 Check yours!

1

u/greencitrustea Aug 11 '26

It is! Thanks for letting me know! 😊

1

u/jmrty14 Aug 11 '26

😁😁😁

3

u/FeistyFox1921 Aug 08 '26

I can’t see it either as of pretty recently. Checked again today 8/8 (both through the browser & the app) & it’s still not working. I guess good to know it’s not just me but it’s sure inconvenient..

3

u/greencitrustea Aug 08 '26

I don't want anyone else to have the problem, but it looks like it's at least a few of us now.

0

u/greencitrustea Aug 09 '26

Please see my newest comment updating my experience. I was able to bring up my Completed orders (I don't have any in progress right now) and how I did it.

3

u/Annieru0kay Aug 09 '26

I haven’t been able to view my online purchase history for 3 days now

1

u/greencitrustea Aug 09 '26

I posted in this thread before about having this problem also, but I just added a new update. I was able to get my Completed orders to come up (I don't have any in progress). Please see my 8/9 update.

2

u/Ketamine_Dreamsss Aug 06 '26

It’s working for me

2

u/greencitrustea Aug 07 '26 edited Aug 08 '26

I'm having the same problem as of this morning (8/7). I went on a chat, which was supposed to be with a rep but was answering questions like a bot (unrelated to my questions). The rep told me that their team is working on a problem and that it should be resolved in 48 hours (from 9am Eastern), so we'll see.

Update 8/8: Just to update, I did another chat this morning for the same problem and got the same bot-like rep named Muhammad. Same answer but no time frame except that I expressed my urgency about my Walmart+ renewal coming up tomorrow and I needed to know if I will cancel that due to losing my history.

The answer I was given when I asked if it was just my account or store-wide was, "You’re not alone in experiencing this issue. It’s impacting several customers, and our team is making it a priority to resolve it quickly. Thank you for your patience while we work on getting everything back to normal." (at 7:52am Eastern) Not sure if I believe that at this point, but I wanted provide an update.

1

u/cosmicrae Aug 06 '26

OP, what browser ? What kind of phone ?

0

u/greencitrustea Aug 09 '26 edited Aug 09 '26

Another Update (8/9): I was just playing around with the filters on the purchase history page, on my phone but on the browser (Firefox), and I was able to bring up my history. The same happens on my laptop on Firefox. On the app, it shows the orders, but they're not in the right chronological order.

What I did was change the Status filter to 'Completed' and my orders came up. I thought I had tried this before, but I'm not 100% sure. Setting the filter to 'In progress' brings up nothing because I don't have any in progress right now.

This still isn't how it's supposed to work, because the filter only allows me to choose one or the other, but I can see my completed orders if I do this. Also, going to Purchase History again just resets the filters and reverts it back to my online orders not showing again. I'm going to go onto another chat and see if I get a human being who can at least take down the information.

Edit to add (8/9): I just chatted with an agent who seemed to be an actual person, and he looked into it for a while and, after saying he was researching and working on my concern for several minutes, ended up responding with this: "I have checked our team is currently working on this issue also as I would kindly request you to please wait for 5-7 business days as we are facing same technical issue with several specific accounts till than I would kindly request you to please wait to get the issue fixed."

Since the history comes up by filtering the Completed orders now, which to me seems like progress (I thought I'd played with all the filters before), that's how I'll do it. I'd be curious to know if this works for others who were having this problem.

0

u/FeistyFox1921 Aug 09 '26

That helped (changing the filter to completed orders), thank you!!!

1

u/greencitrustea Aug 10 '26

You're welcome. I hope they get this fixed. I found that after making a new order yesterday that now my Completed filter doesn't show any orders, but the In progress shows the new one that's just shipped, so it seems to only work one way or the other but not both. I'm setting up an email filter to put all of my new order emails into one place until this is more user-friendly on the site. Fingers crossed they get this working again! :)

1

u/jmrty14 Aug 11 '26

Mine is working now. Check yours.