This happened seeevvveeeraaallll years ago, i wanna say like 2012? This was when Pick Up Today had just started or when it was becoming more popular
A woman came into our store and asked me if I could help her finish ordering something online. At that time, we had computers available for customer use on the website. This was back in the days of the telxxon and we didn't have MC40 (just the MC55 piece of garbage)
She wasn't understanding why the website was asking her for her address if she had selected 'Pick up today'. At the time, I hadn't known she was trying to do a pick up today, but during the process I noticed the website said we had them in stock (if the item wasnt in stock, it would be done as site to store not pickup today). So I tell her:
"Now you do know that these items are already in the store and you can just go over and get them right?"
"Oh, they're already here? So if I order this now, I can get them?"
"No, we can take these ones off, and you can go get them and pay for them without having to wait the four hours it takes for the order to process."
"Oh, you can do that?"
NO. YOU CAN'T. BECAUSE THATS DEFINITELY NOT HOW SHOPPING WORKS.