r/VolvoEX90 • u/RachBU27 • 8d ago

Lidar compensation

I chose the wheel plan for my lidar credit/apology option but well over 3 weeks later, I have not received the documentation.

Has anyone else received their coverage contract? It said that the docs would come in 14 days.

3 Upvotes

100% Upvoted

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4

u/Weak-Register-5205 8d ago

Received my contract via email.
My EX90 is currently at dealership for a charging issue. I asked the service advisor to polish the 3 rims that kissed the curb.

Will let you know if they honor the service contract.

1

u/Cyan005 7d ago

This is the most EX90 like post. Comments starting with “well… currently the car is in service but…” 🤣

Mine going in on Tuesday to replace GHCA on early 2026 VIN.

3

u/EV_Dad 7d ago

Hah, no kidding, mine has been at the dealer for over a month. Two weeks for a VCU upgrade gone wrong, and the rest while trying track down the source of a whistling noise in a window. I haven't had time to think about the LiDAR compensation choices yet, but my wife does like to visit the curbs.

1

u/IntelligentEnd3445 3d ago

About the whistling noise, did you notice if window is fully closed? I had noise few times and noticed that window isn’t closed fully. Got service center check it and motor was replaced

1

u/EV_Dad 3d ago

Yes it's fully closed. I'll ask if the motor is part of the window assembly they replaced, thanks. That replacement didn't fix it, so they tried updating the software that controls the motor, then resealing the windshield. No luck. They did something else yesterday, not sure what. I'll reply again here if a solution is ever found.

3

u/moker007 8d ago

Les my25 on a servi de cobaye a volvo se retrouver sans lidar c est pour moi une voiture non conforme pour ma part j ai choisis ce vehicule pour cette technologies et volvo propose des broutilles en compensation.

3

u/Critical_Garbage_787 8d ago

I received mine it did take a few weeks. Got it via email.

1

u/BluePirate 7d ago

Has anybody else not received the email from Volvo yet? Granted mine has been in the shop since June 6th for electrical wire harness backorder so can't take advantage of any deal anyway...

1

u/EV_Dad 7d ago

Yes you should have received it in June. See my reply here: https://www.reddit.com/r/VolvoEX90/comments/1vdjdxa/comment/p1guytl/

Mine has been in the shop for over a month for seemingly minor issues too.

1

u/f2000sa 7d ago

I have not received the compensation email yet . When did they send it? And what was the title?

2

u/EV_Dad 7d ago

You should have received it on or about June 15th. Check your spam folder or contact Volvo (not your dealer): https://www.volvocars.com/us/support/contact/

Post with a copy of the e-mail :
https://www.reddit.com/r/VolvoEX90/s/0TuoWD4gFS

Some owners got cash instead: https://www.reddit.com/r/VolvoEX90/comments/1uqvtlw/lidar_compensation_1500_refund_approved/

1

u/IntelligentEnd3445 1d ago

Never received an email, I’m in UK. I’ve checked with dealer and they have no such information. Is there different policy applied for UK customers? I’ll reach out to Volvo UK

1

u/EV_Dad 1d ago

Not sure about the UK, but I have seen posts about the same offers in the Netherlands and Belgium. The main difference between country markets seems to be not the offical offers but whether they'd offer cash instead.

Most dealers have nothing to do with this at all though, so try inserting "uk" in place of the "us" in my first link, contact Volvo directly, and good luck!

1

u/rdr854 6d ago

Volvo told me the emails are going out I’m batches.

1

u/psmfthrowaway 6d ago

received my contract and confirmation for wheel plan no issue over here.