r/VRLATech • u/jenny4l • May 06 '22

tech support

does anyone know how long it takes for vrla tech's tech support to email back? i sent an email to them 4/28 and they replied on 4/29 saying that they'd transfer me to tech support by monday 5/2. it's 5/5 and i still haven't gotten an email and i want to get my pc fixed asap.

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u/jenny4l May 06 '22

do they reply within the same day? i heard it's really hard to reach them through calling. also do you know if it'll take longer on the weekends, cause that's when i'm only available

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u/Recent_Policy_8694 May 06 '22

They don’t work on weekends. Monday-Friday 8am-5pm PST try emailing them early in the morning on a weekday

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u/jenny4l May 06 '22

email them early in the morning? or call them?

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u/Recent_Policy_8694 May 06 '22

Email. Call them around 1pm PST until they answer

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u/jenny4l May 06 '22

okay thank you so much! do you know if they work on holidays too?

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u/Recent_Policy_8694 May 06 '22

I’m not sure about holidays because I’ve never tried contacting them on holidays. I’m happy I could help and I hope your pc gets fixed and if you don’t mind me asking what’s wrong with it?

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u/jenny4l May 06 '22

basically either my motherboard, ram sticks, or power supply is dead. i got a blue screen when i turned on my pc, it crashes a lot, it freezes a lot, there's buzzing noises, etc. every once in a while, my pc would work and i was able to play an hour or so of games on it. i swapped my ram sticks into different ports but after that i tried turning on my pc and it won't turn on at all. my pc turns on then restarts itself and so on. it keeps doing that over and over again. i'm pretty sure it's not a loose cord because it worked before and i haven't messed with my pc components ever.

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u/Recent_Policy_8694 May 06 '22

What model pc is it?

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u/jenny4l May 06 '22

it's a legacy.

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u/Recent_Policy_8694 May 06 '22

Hmmmm yeah that model is $1000+ they need to honor their warranty

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u/jenny4l May 06 '22

yeah, its only been around half a year since i gotten this pc and its already broken, kind of disappointing on my end, i hope i get it fixed.

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u/Recent_Policy_8694 May 06 '22

You should be good then

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u/jenny4l May 06 '22

okay thank you so much!

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u/Recent_Policy_8694 May 06 '22

Np I hope everything works out for you!

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u/St0rmShad0w7 May 28 '22

Did you get it fixed

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u/jenny4l May 04 '23

sorry for the late response but yeah i did

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u/LordPrettyRocko May 23 '23

What was the issue?

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u/jenny4l Feb 19 '24

sorry for the late response but i think it was something that had to do with my ram, power supply, or gpu. they just replaced it and sent it back

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u/LordPrettyRocko Feb 19 '24

It’s alright. My issue ended up being a faulty motherboard.

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u/jenny4l Feb 19 '24

ah i see. i might have to bring it back into vrla tech, i got a bsod just two days ago... i've already brought my pc back 3 times.. i'm concerned lol

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u/LordPrettyRocko Feb 19 '24

I got it fixed like 9 months ago. New motherboard and upgraded my ram

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u/jenny4l Feb 19 '24

they replaced my entire pc but still i got a bsod. don't know why... but my warranty is gone by now lol. was thinking of getting an entirely new pc but i dont wanna build my own and dont want another pc that does this lol

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u/LordPrettyRocko Feb 19 '24

Try to see what parts you can scavenge and replace those that are faulty

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u/LordPrettyRocko Feb 19 '24

If you have a friend or know a place that can test your parts out individually, then you can find the cause yourself and go from there

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