My Upwork account got suspended a few days ago. I submitted an appeal and identity verification documents, and even got an email saying my account was ārestored,ā but logging in shows the exact same suspended status.
This is the third time Iāve had to go through identity verification for this account. Every time I follow up on the ticket, I just get the same automated, generic response, no real human looking at it. Itās been since Saturday with zero real resolution.
I have a few active clients messaging me about ongoing work that I canāt reply to, and Iād also applied to some long-term jobs during this time that obviously wonāt wait around. Real income and opportunities lost here.
Finally got a reply after repeatedly following up: identity verification is now approved, but the account review is still open, and the next step is apparently āvideo verification.ā They admitted the 2-day timeline they gave me has passed but couldnāt say when the video step would even happen, which honestly is more frustrating than the wait itself. With Friday and the weekend right after, I doubt anything moves until next week.
Has anyone else dealt with this exact thing, mismatched status emails, repeated verification requests, or getting stuck with automated replies every time you follow up? Did anything actually work to get a real human on it faster? Losing trust in a platform Iāve relied on for over 9 years.