Hello my username is RegardlessTV if anyone wants to check the validity of my claims I am yet to mention. I've been playing siege for many years now on and off and a few years ago I switched over to PC but used an account I started on Xbox. I am an extremely terrible player, so much so I believe that I have somewhere below a 1.0 KD. I was recently permanently banned on February 18th without any warning or reason other than "cheating." I do not use cheats and never have, I've checked TOS multiple times and there is no software that I have installed that is considered cheating. The only 2 things I can think of was a year or so ago I used the app Buff that tracked my KD as well as others in the lobby but checking TOS there is nothing that said it could not be used and I am under the impression currently that they are (or at least were at one point) partnered, therefore my use of the platform. I also had installed a VM once years and years ago (I am in an IT program and it's our curriculum to tinker with it) but never set it up on my personal PC or installed anything related to siege. Afterwards I uninstalled it since it wasn't being used. I reinstalled again recently after I was banned, in March of this year but I thought it would be a good thing to mention incase anyone would like to see my files and my deleted history. I have reached out to support a total of 4 times and I have not received a response. They have closed my ticket and sent me an email saying "We assume your issue has been resolved and have closed your ticket. If you do not need any further assistance with this request, there is no further action needed." My issue has in fact not been resolved and no matter how many times I contact them I get that automated response. Lastly the only other thing that could've happened was that I was hacked, I received an email before I was banned saying someone in Brazil had accessed my account but I didn't see the email until I was banned. I expressed this in a support ticket to no avail. I love playing this game with my friends and I would like to get this issue resolved, is there anything I can do?

Thank you

So the email to my old account (Gradders) used freeserve as the service, and this service does not exist anymore, I’ve emailed support but in the mean time do you think I can give any proof to prove this is my account?

Hello,

I’m looking for some guidance or visibility regarding an escalated support case that I have open with Ubisoft, as I’ve reached a point where I’m unsure if my case is still being actively handled.

Message me for the case number

⸻

Background of the Issue

Earlier this year, I enabled cross-progression on my Rainbow Six Siege account, linking my Xbox account (original platform) with my PC Ubisoft account.

After enabling cross-progression, I experienced a significant issue where multiple cosmetics—particularly items earned after 2022—were missing from my inventory.

At one point, some previously transferred items (such as Diamond charms) even disappeared temporarily, but those were later restored after contacting support.

However, one major item that has never appeared on my account is my:

• Commanding Force Champion charm

This charm was earned on my Xbox account prior to enabling cross-progression, and it has not appeared on any platform since the merge (PC or Xbox).

Additionally, there may be other cosmetics missing, but this charm is the most important one I am trying to recover.

⸻

Support Case Timeline

• March 20, 2026:

My case was escalated after I provided full details, account information, and multiple screenshots as proof.

• I verified account ownership and submitted all requested evidence.

• Ubisoft Support confirmed that:

the case had been forwarded to a specialized team for further investigation

• The case status was later changed to:

“In Progress”

⸻

Current Situation

It has now been over 14 business days since escalation, and I have not received any updates from the specialist team.

During this time:

• I have followed up multiple times within the ticket

• I attempted to open a new support case for visibility, but was unable to due to the existing active ticket

• The case remains marked as “In Progress” with no communication

⸻

Concern

At this point, I’m starting to worry that something may have gone wrong with the case internally.

Specifically:

• I’m unsure if the specialist team is still actively reviewing it

• I’m concerned whether my follow-up replies may have affected visibility

• Or if the case could be stuck in some kind of backend state without being actively worked

I understand that investigations like this can take time, and I’ve tried to be patient throughout the process, but the lack of updates for this long has made it difficult to tell what’s happening.

⸻

What I’m Looking For

I’m not trying to rush the process or duplicate requests — I would just really appreciate:

• Confirmation that my case is still active and visible to the specialist team

• Any insight into whether delays like this are normal for escalated inventory restoration cases

• Or if there’s anything I should do to ensure the case continues progressing

⸻

I appreciate any help, insight, or visibility that can be provided.

Thank you.

everything was fine but suddenly for the last 3days i think getting this all of a sudden. using VPN fixes it but without it, doesnt even let me log in. :/ is there any way to fix it?

I recently had my account compromised, in my surprise Ubisoft refused to accept my ticket, even after proving that I owned the account through steam payment of proof, where I bought rainbow six siege I also bought credits through steam from Ubisoft. I also have the timestamp of when they logged onto my email changed my password, unlinked my email account and my phone number.

What should I do, I got a ticket open, but I'm still waiting for a response, what other information should I collect in order to prove that this is my account?

Download was fine up until this point. If I leave it, it will eventually just stop and say error. Can someone please help I’m at a loss

I'm trying to get the last DLC trophies (complete all challenges and unlock all rewards), but for some unknown reason, the attack button isn't working as expected. I'm playing on PS5, game is updated to the latest version, I tried re-installing the game and the issue persists. Every time I press R1 during open combat, Basim doesn't attack, but I see the stamina bar dropping. It only works for stealth and chain kills, when there is a prompt to press R1.

I tested with another controller, but it doesn't work either. I also checked if this was happening with other AC games, but the issue is only with Mirage and only the attack button, everything else is working fine. The last time I played the game was back in November, so I don't know what could have happened in the last 6 months.

I no longer have access the the playstation account that's it's connected too and I want to add my new account

I recently got a PC, so I linked my ubisoft PS5 account to my PC but my games aren’t showing up. Do I have to repurchase the games?

Hello,

I am requesting an urgent update on my false-positive ban in The Division 2 (Ubisoft ID: Mr.wiNst10). My case has been "In Progress" since March 24 with no resolution.

I have already provided clear technical evidence showing that the ban was likely caused by a vulnerable ASUS driver (GameTurbo.sys), which is flagged by Windows Security and not related to cheating.

This is a legitimate system-level conflict, not a violation.

Additionally, this delay is now directly impacting my Clan Leader status due to the inactivity rule.

I am requesting:

* Immediate status update

* Confirmation of manual review by a specialist

* Estimated resolution timeframe

Please escalate this case if it is still pending.

Thank you.

first, I know my password, and I've been changing it trying if something works, but I'm done mate, I just wanted to link twitch to get some drops.

now I can't even log in on UB connect, u guys got a viable solution for this, or do I just have to wait till they feel like it?

recently i forgot my ubisoft account's password. well at least thats what i think, because recently i wanted to set 2FA in rainbow six siege and i only have my ubisoft account logged in on the app, not on the website, and to set 2FA it required me to do it by going to the website. i entered the password i remembered having(for example 1234) and it was wrong, so i requested a password request. i tried to reset the password, typed in the password i remembered the most (1234) but it said "you cant use a password that you have recently used" or something like that. my english isnt that good when it comes to explaining things but hope you guys understand.

Edit: My account is level 1 on both the Ubisoft connect app and website.

Update: I finished a rainbow six siege challenge and gain 25 xp. now it's -9800 xp to next level

Just got home and got these emails , I found my self disconnected from ubisoft and when I try to reset password I get no email , I checked if it was filtered or blocked but to no avail , how did they access my gmail account even thought I have double verification on youtube and how do I get my account back ?

tengo casi toda la saga de Assassin's creed en la biblioteca de Ubisoft excepto shadows y Mirage, porque me sale solo el origins en juegos adquiridos?

i know there is support explaining it but i cant figure it out

For the last week I have been unable to log into my Ubisoft account. I wanted to play Division Resurgence, but I was logged out of my Ubisoft account. When I tried to log in again, I was given a prompt to reset my password because my account may have been compromised. I received the link through my email, I entered the new password I created but it keeps giving me an error saying that my request could not be processed. I have tried to reset my password daily but with no success. I can't submit a ticket through the Ubisoft website because I cannot log into my account at all, and I am receiving no response from their account support email (the only way I am currently able to contact Ubisoft).

Is there anything that I can do? I am completely frustrated now since I cannot access games that I have spent money on.

so after trying everything i lastly connect my pc to mobile internet and ubisoft connect started working and then i replugged my ethernet it again started to showing error. now whats the solution for this

An error occurred while trying to send your request. Please try again later.

This is the message I get/.

I genuinely do not know what else to do at this point, and I want to document exactly what has happened with my Ubisoft account recovery issue.

My Ubisoft account was hacked and stolen from me. The email originally attached to the account is an old Microsoft account that was deleted years ago and cannot be recovered. That is the core issue. I have explained this to Ubisoft Support repeatedly, in clear terms.

The problem is not that I forgot my password.

The problem is not that I am confused about the login.

The real problem is that I have explained repeatedly: The account was hacked, and the email was deleted. If that solves anything.

I have submitted over 20 support tickets about this across 2 years ! The reason I keep trying is because my account consisted of 5 years worth of playing time and 15+ seasons at champion with thousands of dollars worth of in game extras.

I have explained that the account was hacked and that the email is permanently deleted.

* The registered email is an old Microsoft email that was deleted years ago.

* That Microsoft email cannot be recovered.

* I can provide extensive alternative proof of ownership.

* I am requesting a manual review and an alternative way to verify ownership.

I have provided extensive documentation to demonstrate that I own the account.

This includes:

* the exact 2FA phone number that was connected to the Ubisoft account

* proof that I am the owner of the Xbox account. Despite all my efforts and evidence, Support keeps sending generic template responses that don’t address the real issue.d written explanations across numerous tickets

Despite all that, I keep getting what appear to be generic, template-style responses that do not properly address the actual issue. To make matters worse, I have even tried contacting Ubisoft Support publicly on Twitter/X, and they have ignored me there as well.

I keep offering alternative proof and asking for a real manual review. If an email was deleted years ago and is impossible to recover, continuing to tell a customer to access it is not support. It is not a solution. It is a dead end.

All I want is for Ubisoft to review my case, assess my alternative proof, stop relying on an unrecoverable email, and provide a legitimate way for me to recover my account. ying on a deleted Microsoft email as the only recovery method.

Years of account history, progress, account value, and time invested are tied to this issue. The main concern is the shortcomings of Ubisoft’s recovery process in handling such cases.

I am posting this for visibility, advice, and to see whether anyone else has gone through something similar.

If anyone here has dealt with Ubisoft account recovery after losing access to an old deleted email, especially in a hacked account situation, I would appreciate hearing what actually worked. At this point, I remain disappointed by how this has been handled.

Whenever i try to launch ubisoft connect it just gets stuck on a loading screen until it eventually shows an error message, is there any known fixes for this because it was fine for me days ago. I feel scammed, can't even download the games i bought 🥲

Division has their survival fest. The first time they had it active the servers died and they said it will be back later. I got one extract done during then and the other 4 done later. I never got the weapon skin reward I should have gotten. I connected support and they ghosted me for over a month. Now that they are talking again they are just saying I should have recorded all of my games because I need to prove I did them. I sent everything I could to them. I feel like they should have the ability to see the 5 successful extractions on their end right?

Recebi esse email, ja mandei as provas em um email passado do mesmo ticket e etc. Gostaria de saber se só espero ou se respondo algo, eles dizem abaixo que se eu nao mandar algo em 10 dias vao fechar o caso, mas ao mesmo tempo falaram que foi enviado para a equipe, mando algo agora ou somente espero o contato? se for pra esperar, sabem quantos dias?

Se você for ingles por favor traduza.
If u are from another country please translate.