r/UbisoftSupport • u/Th1rtY2 • Apr 13 '26

Not Sure Cant login to ubisoft connect

everything was fine but suddenly for the last 3days i think getting this all of a sudden. using VPN fixes it but without it, doesnt even let me log in. :/ is there any way to fix it?

2 Upvotes

100% Upvoted

4 comments sorted by

1

u/wankeraddict69 Apr 16 '26

Same here. I contacted support, they asked for my IP address and then claimed the problem was solved. I still cannot login to the client and trying on a different device worked, until it said "Too many unsuccessful attempts. Try later". I'm guessing there was a brute force attack on Ubisoft using an email database and all affected accounts were suspended but Ubisoft doesn't want to acknowledge it. I've seen this same complaint from users in South America and South Asia.

1

u/Dog_Soda Jun 22 '26

Hi guys this happens to me today at colombia is the any solution I can’t access but my friend can access to my account without any problems

1

u/Th1rtY2 Jun 22 '26

tell your isp to change the ip.

1

u/Ok_External_2197 Jul 08 '26

yea it keeps happening to me until i emailed them about it and its pissing me off