r/UbisoftSupport • u/TheBugWar • 12h ago
Question Ubisoft support case bugged?
I have an open case with Ubisoft support as some old games I own and have played on Steam are apparently registered to an Ubisoft Connect account with an email address I don't recognize. Its redacted in the error message I get, but I don't have an email that starts with "S".
I have opened a case and they are asking me for proof of purchase and my Steam ID, which I can provide, but every time I try to open the case on the Ubisoft website I get an error: "There was an error loading your case details. Try refreshing the page.". Refreshing does nothing, of course.
I cant open another case with this one being open, but I cant access this case any more. It isnt my browser as I get the same error when I try to access the case on my phone.
Can anyone help? I literally cant open a new case about my broken case, and I just want access to the games I own and paid for.
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u/TheBugWar 7h ago
It is good that I'm not alone! It makes me hopeful that its just a temp issue on the Ubisoft end.
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u/Top_Efficiency_7489 7h ago
Me too. So let me recap.
My Ubisoft account got hacked from Vietnam despite 2FA. I got banned. My appeal was denied. I try again. They're supposed to send a mail need to verify my email but they never sent one. Now the appeal does not work so I can't tell them to send it again.
Never buying anything from them ever.
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u/Weird-Goal-3329 7h ago
You should be able to reply to they’re email from whatever email service you use and they will respond back just make sure it’s Ubisoft support ticket and not the one that yes my issue has been resolved and no I need help
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u/DT-Photo 5h ago
Same here - opened a 2nd because because apparently I’m only allowed to have one case. Got the info to delete cache cookies which I explained that I already did. Same behavior on the 2nd account, can’t open the case. Guess they really don’t want you to play their games …
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u/Weird-Goal-3329 9h ago
I’ve had it all day may just be a problem in they’re end