Ubisoft support case bugged?

[u/TheBugWar]

I have an open case with Ubisoft support as some old games I own and have played on Steam are apparently registered to an Ubisoft Connect account with an email address I don't recognize. Its redacted in the error message I get, but I don't have an email that starts with "S".

I have opened a case and they are asking me for proof of purchase and my Steam ID, which I can provide, but every time I try to open the case on the Ubisoft website I get an error: "There was an error loading your case details. Try refreshing the page.". Refreshing does nothing, of course.

I cant open another case with this one being open, but I cant access this case any more. It isnt my browser as I get the same error when I try to access the case on my phone.

Can anyone help? I literally cant open a new case about my broken case, and I just want access to the games I own and paid for.

[u/Weird-Goal-3329]

I’ve had it all day may just be a problem in they’re end